Penrith Hospital - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Andrew K - Posted on 03 May 2023
Went to Penrith hospital with something in my eye, from giving my details to being seen by 3 different nurses it was all done very quickly and efficiently , went in at 7.15 pm , only waited 20 minutes to be seen , object removed from eye , and told I would be contacted by a specialist dept from Carlisle the next day . Staff very al very professional and friendly
Visited Urgent Treatment Centre on May 2023
Review titled Penrith Hospital
Replied on 04 May 2023
Dear Andrew Thank you for taking the time to share your feedback regarding your attendance at the Urgent Treatment Centre at Penrith Hospital due to having something in your eye. Your feedback will be shared with the staff in the department which I know they will really appreciate. I hope you haven't had any further issues with your eye. Take care Sylvia Patient Experience Manager
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Review titled Prompt, efficient and friendly care
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
I visited the UTC after an insect bite became infected while on holiday. I arrived just after 9pm and waited just under 10 mins, before being seen by a nurse. She was friendly, helpful and efficient and within 10 mins I had been checked over, given advice and received antibiotics. Couldn't have asked for a better service. Thank you very much.
Visited Urgent Treatment Centre on May 2023
Review titled Penrith Hospital
Replied on 06 June 2023
Dear patient Thank you for taking the time to share your feedback relating to your recent UTC attendance. I am pleased to record how positive your experience was. I will share your feedback with the UTC staff team. I hope your antibiotics worked and you are fully recovered from your insect bite. Take care Sylvia Patient Experience Manager
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Review titled Fantastic team / Exemplary Care
Rated 5 stars out of 5
by J Smith - Posted on 17 March 2023
Needed prompt treatment whilst costing the area - this team were brilliant … a warm welcome and immediate care and empathy from all … A & S then the woman Dr on duty … restored my faith in acute NHS services … you are a fabulous team!
Visited Urgent Treatment Centre on March 2023
Review titled Penrith Hospital
Replied on 17 March 2023
Dear J Smith Thank you for taking the time to share your feedback regarding your recent visit to the Urgent Treatment Centre at Penrith Hospital. I am pleased that your experience was so positive and they have been able to restore your faith in acute NHS services. I have shared your feedback with the staff team at the Urgent Treatment Centre and it has been recorded. Take care Sylvia Patient Experience Manager
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Review titled Great response to chest pain but limited in scope
Rated 4 stars out of 5
by Anonymous - Posted on 27 February 2023
Living in rural Cumbria penrith 9 miles away, carlisle a and e 26 miles. With a recent history of heart attack previously identified in UTC , I attended with minor chest pains. I was promptly seen even though the reception wait was said to be 3 hours on arrival. Nursing and specialist nurse were brilliant caring and thorough. I could have gone to carlilse for troponin test to confirm or rule out the heart attack. All of this could have been done at penrith if they had a gadget to take blood, do the test and get the result as shown on the panorama program about nhs in York. . Then if all clear I could have gone home reassured and not gone to carlisle a and e . If not clear then it just saves a bit of time at carlisle a and e anyway.For me and many hundreds of other rural heart patients easier access to better testing with prompt results help us manage our discomfort at home and judge better when to visit a and e. Please forward this suggestion to penrith hospital clinical director or whoever else is relevant. It's brilliant staff but the equipment infrastructure on testing could be far better.
Visited Urgent Treatment Centre on February 2023
Review titled Penrith Hospital
Replied on 28 February 2023
Dear patient Thank you for taking the time to share your feedback relating to your recent visit to the Urgent Treatment Centre at Penrith Hospital. I am sorry the equipment wasn't available, which like you say would have given you reassurance if you had the test. I will share this feedback with the senior management for the Urgent Treatment Centre. I am pleased to read you didn't have a long wait and the staff were caring and thorough. I hope you have recovered and you are feeling better. Take care Sylvia Patient Experience Manager
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Review titled Fantastic Care
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2023
I needed to visit Penrith Urgent Care centre after becoming ill on holiday and self care remedies were not working. All the staff were so lovely and caring and I was seen, obs and tests done and prescribed antibiotics within an hour! Very impressive! Thank you so much!
Visited Urgent Treatment Centre on February 2023
Review titled Penrith Hospital
Replied on 14 February 2023
Dear patient Thank you for taking the time to share your feedback regarding your recent visit to our Urgent Treatment Centre in Penrith. I am sorry to read that you become unwell whilst on holiday but I am pleased that you were treated so well by the staff and were prescribed antibiotics. I hope you are feeling better and you are able to enjoy your holiday. Your feedback has been recorded and it will be shared with the staff team at the Urgent Treatment Centre. Take care Sylvia Patient Experience Manager
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Review titled Sincere gratitude
Rated 5 stars out of 5
by Jeff Bee - Posted on 04 February 2023
I just wanted to say a heartfelt thank you to all the staff at the Urgent Treatment centre for the care and attention I received when I came in recently to be treated for a ruptured Achilles’ tendon. You are all heroes and we are extremely lucky to have you looking after us. Kindest regards
Visited Urgent Treatment Centre on January 2023
Review titled Penrith Hospital
Replied on 06 February 2023
Dear Mr Bee Thank you for taking the time to share your feedback relating to your recent attendance at the Urgent Treatment Centre in Penrith. Your feedback will be recorded and shared with the staff team. I hope your ruptured Achilles’ tendon is healing well. Take care Sylvia Patient Experience Manager
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Review titled Urgent antibiotic medicine
by Adopted Scot - Posted on 30 November 2022
Visiting Cumbria from Scotland for several days I developed a urinary infection and was advised by my own health centre to use the local facilities in Penrith. Considering my experience of the health services I was most pleasantly surprised by the quickness of the staff at Penrith Urgent Treatment Centre to take my details and have access to a local doctor. The whole process was conducted with efficiency and professionalism and I was prescribed an antibiotic. [Very happy with 'Appointments'] [Very happy with 'Doctor']
Visited November 2022
Provided by Care opinion
Review titled Penrith Hospital
Replied on 30 November 2022
Dear Adopted Scot Thank you for taking the time to share your feedback relating to your recent attendance at our Urgent Treatment Centre at Penrith. I hope you were able to enjoy the rest of your time in Cumbria following your visit to the Urgent Treatment Centre and you are now on the road to recovery. Your feedback will be recorded and shared with the staff team. Take care Sylvia Patient Experience Manager North Cumbria Integrated Care NHS Foundation Trust
Provided by Care opinion
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Review titled Fast, friendly, professional
Rated 5 stars out of 5
by Anonymous - Posted on 26 August 2022
I presented with possible heart symptoms - turned out to be nothing - and was seen immediately by two nurses who were friendly, efficient and very competent, helped me feel much less anxious. I was then very quickly with a doctor who was open, interested and very thorough. What a great team you have - hope never to have to visit again, but if I do, I know I'll be in good hands. My sincere thanks.
Visited Urgent Treatment Centre on August 2022
Review titled Penrith Hospital
Replied on 26 August 2022
Dear Patient Thank you for taking the time to share with us your feedback regarding your recent attendance at the Urgent Treatment Centre. I am pleased that you feel you were in good hands. I hope you have recovered from your possible heart symptoms. I will share your feedback with the staff at the Urgent Treatment Centre. Take care Sylvia Patient Experience Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Vincent Rainardi - Posted on 16 July 2022
I was on holiday in the Lake District and had a red eye. Went to the Urgent Treatment Centre on 111's recommendation and was seen very quickly by the nurses. Went back the next day because it got worse and waited a bit, seen by nurses, then a GP who was very thorough. They referred me to the eye clinic in Carlisle on the same day. Was seen by an eye doctor there, given eye drops, and a few days later my red eye was normal again. Thank you so much for providing such an excellent health service and treating me well.
Visited Urgent Treatment Centre on July 2022
Review titled Penrith Hospital
Replied on 02 November 2023
Dear Vincent Rainardi Thank you for taking the time to share your feedback relating to the Urgent Treatment Centre and our Ophthalmology Department in Carlisle. Your feedback will be shared with both departments. I hope your red eye and your visits to both departments didn't impact too much on your holiday and you were still able to enjoy your holiday in the Lake District. Kind regards Sylvia Patient Experience Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Vincent Rainardi - Posted on 16 July 2022
I was on holiday in the Lake District and had a red eye. Went to the Urgent Treatment Centre on 111's recommendation and was seen very quickly by the nurses. Went back the next day because it got worse and waited a bit, seen by nurses, then a GP who was very thorough. They referred me to the eye clinic in Carlisle on the same day. Was seen by an eye doctor there, given eye drops, and a few days later my red eye was normal again. Thank you so much for providing such an excellent health service and treating me well.
Visited Urgent Treatment Centre on July 2022
Review titled Penrith Hospital
Replied on 18 July 2022
Dear Mr Rainardi Thank you for taking the time to share your feedback relating to your recent attendance at Urgent Treatment Centre and the Eye Clinic at the Cumberland Infirmary. I will share your feedback with both teams. I am pleased to read that your eye is back to normal and you were treated so well. Take Care Sylvia Patient Experience Manager