Penrith Hospital
Penrith Community Hospital, Bridge Lane, Penrith, CA11 8HXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Lovely staff
Rated 4 stars out of 5
by Peter Murphy - Posted on 26 October 2023
Only issue is the box of physiotherapy self-referrals is a cardboard box with loose lid on the outside of Reception, accessible to anyone, and it contains private and sensitive patient information.
Visited General Medicine on October 2023
Review titled Penrith Hospital
Replied on 26 October 2023
Dear Mr Murphy Thank you for taking the time to share feedback. I am pleased you found the physiotherapy staff lovely. Thank you for your feedback on the cardboard box for the self referrals, which I have shared with the Head of Physiotherapy along with some information on a lockable metal post box that we use in Patient Experience Team for patients to post their completed surveys. Kind regards Sylvia Patient Experience Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Ian Southern - Posted on 10 August 2023
I went to Urgent Medical Treatment and was dealt with immediately at reception and waited only 4 mins or so to be seen by a nurse. I was treated straight away and they called an ambulance for me to be transferred to Cumberland Infirmary. The staff were excellent and so kind and caring. I couldn't have asked for better treatment from walking in to leaving in the ambulance. Thank you!
Visited Urgent Treatment Centre on August 2023
Review titled Penrith Hospital
Replied on 14 August 2023
Dear Mr Southern Thank you for taking the time to share your feedback relating to your recent attendance at our Urgent Treatment Centre in Penrith. It must have been a very worrying time for you. I will record and share your feedback with the staffing team. I hope you are recovering well and back home. Take care Sylvia Patient Experience Manager
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Review titled Best they could
Rated 4 stars out of 5
by Ann Driver - Posted on 11 July 2023
After being refused treatment at the Appleby medical centre while on holiday, I had a 4 to 5 hour wait before I got a prescription. Not the staffs fault, totally over stretched and I can't help thinking that local practices should not be passing the load on to this centre. I was seen and treated effectively in the end.
Visited Urgent Treatment Centre on July 2023
Review titled Penrith Hospital
Replied on 14 July 2023
Dear Ms Driver Thank you for taking the time to share your feedback relating to your recent attendance at Penrith Hospital. I am sorry to read of your experience with Appleby Medical Centre which lead you to the Urgent Treatment Centre at Penrith. I hope you are able to continue to enjoy your holiday. Your feedback will be recorded and shared with the staff team at the Urgent Treatment Centre. Take care Sylvia Patient Experience Manager
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Review titled Great service
Rated 5 stars out of 5
by Andrew K - Posted on 03 May 2023
Went to Penrith hospital with something in my eye, from giving my details to being seen by 3 different nurses it was all done very quickly and efficiently , went in at 7.15 pm , only waited 20 minutes to be seen , object removed from eye , and told I would be contacted by a specialist dept from Carlisle the next day . Staff very al very professional and friendly
Visited Urgent Treatment Centre on May 2023
Review titled Penrith Hospital
Replied on 04 May 2023
Dear Andrew Thank you for taking the time to share your feedback regarding your attendance at the Urgent Treatment Centre at Penrith Hospital due to having something in your eye. Your feedback will be shared with the staff in the department which I know they will really appreciate. I hope you haven't had any further issues with your eye. Take care Sylvia Patient Experience Manager
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Review titled Prompt, efficient and friendly care
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
I visited the UTC after an insect bite became infected while on holiday. I arrived just after 9pm and waited just under 10 mins, before being seen by a nurse. She was friendly, helpful and efficient and within 10 mins I had been checked over, given advice and received antibiotics. Couldn't have asked for a better service. Thank you very much.
Visited Urgent Treatment Centre on May 2023
Review titled Penrith Hospital
Replied on 06 June 2023
Dear patient Thank you for taking the time to share your feedback relating to your recent UTC attendance. I am pleased to record how positive your experience was. I will share your feedback with the UTC staff team. I hope your antibiotics worked and you are fully recovered from your insect bite. Take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust