Orpington Hospital - Ratings and reviews
Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Julie - Posted on 07 June 2023
I want to thank everyone from the nurses to the consultant in the rheumatology clinic, I have been suffering for a long time and at last I am taking seriously, the consultant was compassionate and listened to my concerns and was willing to help me whatever he can.
Visited Rheumatology on June 2023
Orpington Hospital has not yet replied.
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Review titled Communication
Rated 2 stars out of 5
by Mrs Wendy Berbank - Posted on 12 June 2023
I have tried for six working days to contact ophthalmology, sometimes up to ten times a day and cannot speak to anyone to make my mother an urgent eye appointment. This is disgraceful.
Visited Ophthalmology on June 2023
Orpington Hospital has not yet replied.
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Review titled Poor service rude under resourced
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
Walfrin patience not able to book an appointment so I bring my mother at before 7am to take a ticket. At 8.30 still not seen as staff dealing with appointments only! Walfrin patients have places to be and jobs to go to. Why do they not apply a common sense approach and split the team to address appointments and Tickets??? On too many occasions I find I am late starting work due to this under resourced disorganised rude team, I pity the individuals and can’t begin to imagine how demoralising it is for them to work under this pressure. Unfortunately my patience is now exhausted!
Visited Phlebotomy on May 2023
Orpington Hospital has not yet replied.
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Review titled Contact
Rated 1 star out of 5
by Mr Ronald E Micallef - Posted on 17 April 2023
Trying to speak to opthamology dept re my appointment this week. Might as well be flying to the moon. Phone numbers on my letter are irrelevant. In the end gave up. Sent a text on my phone. Fingers crossed.
Visited Ophthalmology on April 2023
Orpington Hospital has not yet replied.
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Review titled So efficient
Rated 5 stars out of 5
by Susan Hepton - Posted on 06 April 2023
Over the last few years I have had appointments for blood tests at Orpington Hospital. Each time I have visited ,the punctuality and efficiency of the department has been excellent.
Visited Phlebotomy on March 2023
Orpington Hospital has not yet replied.
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Review titled One terrible staff member
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
There is a health care assistant who works in pre-assessment clinic who is awful. They have no bedside manner. They speak over you without listening. They offer you information you didn’t ask for in an attempt to get you to leave them alone. I have worked in the NHS for many years, as have my family. I have never experienced an employee like this. I don’t know where they were trained but they ought to have a refresher. I arrived and wanted to use the bathroom, every time I tried to ask where the bathroom was they told me to fill in a form. I tried to ask if I needed to fill the form in before I use the bathroom. They spoke over me. It took 3 minutes for this person to be quiet and hear what I was saying. Later I had to call the clinic and unfortunately they picked up the phone. Again they spoke and spoke and spoke, telling me what they wanted to tell me without listening to what I was actually calling about. I asked for the matron’s name and they were reluctant to give it to me. I’m hardly surprised - they must receive a lot of complaints about their rudeness. It takes nothing to be polite. And by listening to others you can have a greater understanding of what is happening. Someone needs to tell this person that. Perhaps it will be the clinic matron.
Visited General Surgery on February 2023
Orpington Hospital has not yet replied.
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Review titled Poor information
Rated 2 stars out of 5
by Anonymous - Posted on 01 December 2022
Very confusing signage took me ages to work out if I needed to take a ticket or not. So many signs with different information on. Website has not been updated, you can have a walk in apppontment again. Irritating that opening times are not listed on website. would be good to have to sign in or report to reception. Waited there for 40 minutes before realising I was in wrong place- of o had to book in I would have known I was in wrong place and been able to get to correct appointment on time.
Visited Phlebotomy on December 2022
Orpington Hospital has not yet replied.
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Review titled Fantastic Service cannot be faulted !
Rated 5 stars out of 5
by Peter Adams - Posted on 31 October 2022
Having had at least 6 Hand Operations at Orpington Hospital I can give it nothing but praise dd! Staff are kind and considerate, and nothing is too much trouble ! In fact I am treated like part of the family Tonight I have had Roast Chicken for Dinner, which was excellent !
Visited Orthopaedics on October 2022
Orpington Hospital has not yet replied.
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Review titled Unable to contact
Rated 1 star out of 5
by Robert Clark - Posted on 01 June 2023
I was seen September 2022,was supposed to have follow up in 6 months,haven't received appointment,9 months later,tried to contact by phone,but never gets answered,what am I supposed to do
Visited Ophthalmology on September 2022
Orpington Hospital has not yet replied.
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Review titled Orpington Hospital
Rated 3 stars out of 5
by Anonymous - Posted on 22 August 2022
Despite a lot of help from telephonist, I was unable to get any information on my husband, who was taken to hospital last night. There should be a better system at A&E so we can get answers to how patients are and to let a patient know family have phoned.
Visited Don't know on August 2022
Orpington Hospital has not yet replied.