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Optegra Eye Hospital Newcastle

The Axis Building, Maingate, Team Valley, Gateshead, NE11 0NQ

Contact details and Patient Advice and Liaison Service (PALS)

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Optegra Eye Hospital Newcastle.


Reviews

Displaying 1 to 2 of 2

  1. Review titled Upsetting

    Rated 3 stars out of 5

    by Mrs Nancy Walshaw - Posted on 14 July 2024

    I had my 1st cataract op on 10 June 24 at Gateshead Team Valley. From the start to end everything was perfect. The surgeon and his team were wonderful, very caring with me as I have a back problem. However, on 9 July 24 I had my second eye surgery. A very upsetting experience as the surgeon had no patience with me regarding my back issue and I was most upset. The team again I could no fault.

    Visited Cataract Surgery on June 2024

    Report as unsuitable

    Optegra Eye Hospital Newcastle has not yet replied.


  2. Review titled Unhappy Experience

    Rated 2 stars out of 5

    by Anonymous - Posted on 20 June 2023

    I had cataract surgery today at Optegra Newcastle. All the staff were lovely and friendly except for the surgeon who was extremely rude to me. He talked down to me as if I was a child who wouldn’t do what they were told. I left the clinic extremely upset and am in a lot of pain.

    Visited Cataract Surgery on June 2023

    Report as unsuitable

    Review titled Optegra Eye Hospital Newcastle

    Replied on 05 June 2024

    We're sorry to hear about the issues you've encountered with your cataract surgery.We'll ensure your concerns are addressed promptly and that you receive the necessary follow-up. If you have any further comments or need assistance, please don't hesitate to get in touch. Your feedback is valued, and we're committed to resolving the situation.

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