Okehampton Community Hospital - Ratings and reviews
Reviews
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Review titled Parking…
Rated 4 stars out of 5
by Ian Clark - Posted on 19 April 2023
Just a polite suggestion. The parking ticket machine is cash only and needs to be updated/replaced with one that either takes cards or is connected to a parking app, e.g. RingGo. Preferably both. Thank you.
Visited Don't know on April 2023
Review titled Okehampton Community Hospital
Replied on 18 May 2023
Dear Mr Clark, Thank you for taking the time to share your experience. I will forward your suggestion to the relevant department for their necessary attention and action. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled No apology
by moonpt69 - Posted on 21 October 2022
I drove from Torquay to Okehampton Community Hospital for my 11.45am appointment. I had received several emails to remind me to attend. On arrival at the main desk I was informed by the receptionist that no one from the Urology Department had arrived that day. The receptionist explained that I was not the first patient this had happened to and that they had been trying to contact staff from the department all morning to see what was happening and to cancel patient appointments but they hadn't been able to get an answer or contact anyone. I returned home expecting to hear from them but nothing, no further appointment and no apology.
Visited October 2022
Provided by Care opinion
Review titled Okehampton Community Hospital
Replied on 07 November 2022
Dear Moonpt69, Thank you for taking the time to share your experience at the Okehampton Community Hospital. I am sorry that you had to go through this. To enable us to log this as a complaint and for this to be investigated, please call our Patient advice and liaison service on 01392 402093 (9 am to 3 pm, Monday – Friday) or write to us via post/email (at rduh.pals-eastern@nhs.net) with the details such as your full name, hospital number and date of birth) along with the above-mentioned details of your complaint. We take your feedback very seriously. Kind regards,Sonya I Lucky Patient Experience Officer PALS office Royal Devon University Healthcare
Provided by Care opinion
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Review titled Unfriendly
Rated 2 stars out of 5
by Anonymous - Posted on 25 October 2022
I had an ultrasound scan on 25/10/2022 and was made to feel very uncomfortable. First of all there was inadequate partition, so it didn’t feel very private. I was asked to drink a lot of fluid an hour before, but that was useless as the scan wasn’t adequate enough, so what was the point of that?! The staff that did an invasive scan looked like they didn’t want me there and I was an inconvenience to them. I left the hospital feeling embarrassed and very unhappy. To be honest, I wouldn’t expect anything else from NHS.
Visited Don't know on October 2022
Review titled Okehampton Community Hospital
Replied on 07 November 2022
Dear Anonymous, Thank you for taking the time to share your experience. I am sorry that you had to go through this. To enable us to log this as a complaint for investigation, please call our Patient advice and liaison service on 01392 402093 (9 am to 3 pm, Monday – Friday) or write to us via post/email (at rduh.pals-eastern@nhs.net) with the details such as your full name, hospital number and date of birth) along with the above-mentioned details of your complaint. We take your feedback very seriously. Kind regards, Sonya I Lucky Patient Experience Officer PALS office Royal Devon University Healthcare