Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled amazing
Rated 5 stars out of 5
by Zinah adnan - Posted on 03 May 2025
In the emergency department yesterday, the care was excellent and there was an Egyptian Arab doctor who was more than good at his job. Thank you all.
Visited Accident and emergency services on May 2025
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 19 May 2025
Dear Zinah, Thank you for sharing this valuable feedback of your experience of our A&E department. We are so pleased to hear that you found the care to be excellent and we will ensure this feedback is shared with the matron of the department now. Kind regards, Kelly – Patient Experience Officer.
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Review titled Not patient focused
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2025
Anticoagulation dept, feels like money is sloshing around so much that they are finding work for their staff to do, and this is at the expense of patients. My experience fully illustrated how the NHS totally find additional ways of spending the money they are allocated. In my case they now DEMAND that I attend every year so that they can watch me prick the end of my finger and dib the blood onto the end of a stick. If I don't do this, they will withdraw my Warfarin therapy. It couldn't be more simple. But I have to put aside the best part of a day to travel to that hospital, use up a valuable parking space which I have to queue for 30 minutes to find, walk for a further 30 minutes with my painful hip, just to show a very nice, slow, obsequious person that I can wash my hands properly and prick the end of my finger, just like I did 12 months ago, and 12 months before that and will have to every 12 months until I pass away. It is clear that they have so little to do, with another obsequious colleague checking, very politely, very quietly, very softly, if they wanted a cup of tea, that my time was taken up with them 'just checking' that my date of birth hadn't changed. Just checking that my phone number hadn't changed. Just checking that my GP was the same. Just checking that the results recorded on my device were the same as I had reported to them. This entire visit did nothing to assist with my healthcare. No tests were done that I can't tell them directly via email or over the phone from the comfort of my home. This was all about getting me, the patient, to waste my day, so that the anticoagulation dept could tick some boxes, to say that they had checked that I am safe to prick my finger and dab it onto a slide. And to make matters worse, and I mean much worse, to the point of really angering me today, someone claiming to head the dept decided to ring me up and tell me that I had 'signed an agreement' to undergo this insult every year, and that if I didn't comply with he demands, they would withdraw treatment. They told me repeatedly that they are a nurse based service, completely missing the point that they are a patient based service. It is clear that the awful experience I have had, the total lack of patient focus, stems from the head of this dept. (35 members of staff I think I counted on their 'know your team' board - no wonder they are looking for things to do) I can find no researched evidence online that suggests that yearly assessments are critical, justifying the withdrawal of treatment. Which explains why these assessments were not required for about 4 years post covid. Well I am sorry that you feel that patients are here to help you justify your role. I am sorry that you feel unable to make sensible decisions regarding the appropriateness of yearly assessments. I think this speaks more about the bloated coffers of the NHS that you think that such a heavy handed approach to such a simple task is proportionate.
Visited Haematology on April 2025
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 19 May 2025
Dear Patient, We are sorry to hear that despite talking to the Head of service about your concerns regarding your annual review you still feel this care doesn’t meet your needs. If you would like to contact Pals via the email address nuhnt.pals@nhs.net I would be happy to discuss this with you further. Kind regards, Lisa Hayes – Matron for the Haematology Department.
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Review titled Caring, compassionate and highly professional practice
Rated 5 stars out of 5
by Rosemary - Posted on 22 April 2025
I was initially taken into A and E where I was quickly and appropriately handed over to the stroke team. The standard of care was second to none. All tests and procedures were carried out in a highly professional and caring manner despite it being a busy bank holiday weekend. Waiting was kept to a minimum and both I and my partner who was accompanying me were kept well informed and treated with the utmost consideration throughout. We were treated respectfully and with compassion by all the staff. The waiting area was clean, pleasant and comfortable and we had access to drinks and light refreshments regularly. It was obvious that the team had given very careful consideration to my case, coming up with a care plan in a logical, thoughtful and scientifically based series of diagnostic tests taking my feelings into account and explaining their reasoning to me. Despite the fact that they were obviously very busy, the atmosphere was calm throughout and I was made to feel that I was the only person that mattered. I was given the choice, one they had confirmed that I was no longer at risk, of returning home if I felt confident enough to do so, or remaining overnight if I preferred. I never felt that there was any pressure to move me on prematurely. I have now been given a referral to another department and am very satisfied with the outcome so far. I cannot speak too highly of the compassion, knowledge and professionalism of all the staff. They deserve praise for their continuing commitment and dedication in what is clearly a very demanding and, arguably, under appreciated service.
Visited Stroke on April 2025
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 25 April 2025
Thank you for this feedback describing what it was like to attend our Accident & Emergency department recently and for your compliments to our staff. We are grateful to you for posting this, and for highlighting how the systems and processes that help the department function smoothly worked for you and gave you confidence in our care. We will share your kind words with the A&E team so they can know your appreciation. Kind regards Andrew - Patient Experience Officer
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Review titled High standard of care and professionalism
Rated 5 stars out of 5
by Anonymous - Posted on 22 April 2025
I was taken to the A and E department after a discussion with 111 who kindly arranged emergency transport for me, since ambulances were in short supply, it being Good Friday evening. On arrival the impression was one of calm professionalism despite the department being very busy. The reception staff were polite and helpful and the initial booking-in process was simple and quick. I did not have to wait an excessively long time for triage and at no time did the waiting area appear to be overwhelmed. Great credit is due to the staff for their ability to work under pressure and retain their sense of humour and compassion in the circumstances. More urgent cases were obviously being dealt with as a priority and I had a couple of hours wait before being transferred to the appropriate unit, once it was confirmed that I did not require emergency attention.
Visited Accident and emergency services on April 2025
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 25 April 2025
Dear Rosemary Thank you very much for taking the time to write and post this feedback. It is excellent to read and your account of your experience in out Accident and Emergency department is exactly what we would want for any patient in the difficult position of having to attend in an emergency. We are pleased that you were left feeling so positive about your experience, and we will share your kind words with the A&E staff so they can know of your appreciation. Kind regards Andrew - Patient Experience Officer
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Review titled Really rude call handler
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2025
I called this afternoon to cancel my echo gram appointment as I had previously had it done and so no longer needed it. I called the number 0115 9691169 extension 78237. A gentleman picked up who was very rude, annoyed that I did not have a referral number (I had not received the letter he wanted). He then cut me off multiple times whilst I explained that I needed to cancel and why. And then made comments acting as if I presumed my GP would act on my behalf to cancel the appointment. Not only was the conversation uncomfortable but his tone throughout was unprofessional and judgemental. The call was made at 15:32 on the 10th of March. I can imagine someone who is anxious or emotional would struggle through this attitude approached by the staff member attending the line. I have always had excellent feedback for nhs staff, but this was frankly unacceptable.
Visited Cardiology on March 2025
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 20 March 2025
Dear Patient We are so sorry to hear that you experienced this when accessing our services please be assured that I have shared this with the manager for the echogram department and have this experience looked into. If you would like more information or to find out what we do with feedback please contact us any time via the pals email address nuhnt.pals@nhs.net Kind regards Kelly - Patient Experience Officer
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Review titled 10/10
Rated 5 stars out of 5
by James Prosser - Posted on 10 February 2025
Ended up in Queens A&E after being sent there from the walk-In centre on London Road. All the staff...Receptionists, Nurses, Doctors, radiologists and other Healthcare Workers I seen whilst I was there were all pleasant and helpful and very thorough and made sure my pain was under control. Thankfully, I'm now resting at home. A massive improvement from my attendance in previous years. Hopefully I won't need to attend again anytime soon.
Visited Accident and emergency services on February 2025
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 14 February 2025
Dear patient Thank you for leaving a review of your experience when attending our A& E department we are pleased to hear that you experienced a better service in comparison to previous visits to the department We are pleased to hear that all staff you encountered were pleasant helpful and thorough We would like to take this opportunity to wish you a speedy recovery. Best wishes, Luke – Matron for the Emergency department
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Review titled Wonderful staff
Rated 5 stars out of 5
by Tony - Posted on 13 February 2025
Spent the afternoon in Gateway G having my Gallbladder removed, I appreciate the NHS is reported as underfunded and the staff overworked, despite this, the department was so efficient and all the staff were wonderful and the assurances given by all those taking part were much appreciated because as you can imagine I was more than slightly nervous. So a big round of applause 👏 to you all and especially to the staff nurse who oversaw my visit, thank you.
Visited Don't know on February 2025
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 21 February 2025
Dear Tony Thank you for sharing your experience with us. We are pleased to hear that your planned surgery went well and that you found all of the staff you encountered to be wonderful and efficient. I will pass your feedback on to the manager of the department now so that this review can be shared with the teams involved in your care. May we take this opportunity to wish you a speedy recovery. Kind regards, Kelly – Patient experience officer
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Review titled Queens Addmission and Discharge Unit. Amazing nursing team.
Rated 5 stars out of 5
by Elaine Priest - Posted on 17 January 2025
On the 16th of January I came into the hospital. Namely the queens admission and discharge unit for the day. I was there to receive an MRI under sedation. I was really nervous to the point of crying. I have never in my life met such a kind and caring team of nurses. They were a credit to the hospital. I wish there was a better way to tell the world how wonderful they all were. They took such good care of me. (I was in the green room) I've never known such kindness. They were truly God's angels. Thank you to them all.
Visited General Medicine on January 2025
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 February 2025
Dear Elaine Thank you for your excellent feedback its great to hear that despite feeling so nervous about your procedure, our team were able to alleviate your fears, and your procedure went ahead without a problem. Hopefully this review will also help other people that may be anxious about their upcoming procedure. I will pass on your thanks and share your feedback with the department now. Kind regards, Kelly – patient experience officer for NUH
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2025
Hi was at the maternity ultrasound clinic and I was there for 20 weeks scan and Midwife was scanning me was rude and abrupt she gave me the impression she had no passion in her job. She made me feel scared when I was in my scan she didn’t explain anything my anxiety was high. I currently have a nine month old at home and I never had this spirit with him. Yesterday she sent us home because she couldn’t find everything but everything else was okay, but she didn’t know about the heart, but she never never try to get baby moving. She just said come back for a week for a re scan last time I came back for a re scan with my first before I had to, she tried everything so I didn’t have to come back but the lady had yesterday didn’t even try. She was just so rude. I said to her it is boy and she said no I said it is fine but she said he that’s why I asked so I still don’t know what it is she said next time you got to tell us if you want to know the gender, but they should be asking us. It was just not a very nice experience. I just felt like she didn’t try hard enough again like the first time I had where they made me move walk around and come back, but it’s a bit hard this time coming back because I have a eight month old at home and I don’t drive but they don’t understand that but also my anxiety is a lot higher because she said everything is fine but she can’t see the heart so I think people should be working there if they haven’t got a passion to do their job because they should be making people feel like that it is awful especially as I’m a young mum with issues that I’ve had in the past I already had anxiety so it didn’t help
Visited Maternity services on January 2025
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 14 February 2025
Dear Patient, We are sorry to read of your experience in the scan department, these are not the values and behaviours we expect from our staff and this is not how we would want anyone to feel. Please be assured that I have shared your feedback with senior management straight away and we would welcome the opportunity to support you with your concerns. If you are happy to share your details with us please email our colleagues at pals via the email address nuhnt.pals@nhs.net. We look forward to hearing from you. Kind regards, Kelly – Patient experience officer
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Review titled Excellent X ray dept
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2024
I have been twice to the Xray dept recently and both times I have been in and out so quickly that I haven’t had to pay for parking. Excellent caring, helpful staff
Visited Don't know on November 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 14 November 2024
Dear Patient, Thank you for sharing this valuable feedback for the Radiology department at Queen’s medical centre. We are so pleased to hear that you received such a fast and efficient service on both occasions. We will pass your comments on to the department now in order for them to be shared with the team. Kind regards, Kelly – patient experience officer
Information supplied by Nottingham University Hospitals NHS Trust