Northwick Park Hospital
Watford Road, Harrow, Middlesex, HA1 3UJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Good care under dire circumstances!
Rated 4 stars out of 5
by Lesley Smith - Posted on 11 April 2024
Admitted with suspected stroke documentation sent from Ealing so I was admitted quickly - to the corridor in A&E! I spent almost 13 hours there along with so many others waiting for a bed to become available on the ward - the corridors were lined with patients. At no point did I feel neglected - the staff coped calmly and efficiently under these extremely busy and stressful conditions. They deserve better and so do we the patients and tax paying public!
Visited Accident and emergency services on March 2024
Northwick Park Hospital has not yet replied.
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Review titled Not satisfied with services
Rated 3 stars out of 5
by Anonymous - Posted on 11 March 2024
For the past 15 days, my husband has been experiencing persistent abdominal pain, prompting us to seek medical attention. We visited Northwick Park Hospital twice during this period. While the hospital staff were courteous and professional, we left feeling disheartened due to the lack of a definitive diagnosis or improvement in his condition. I understand that diagnosing abdominal pain can be complex, requiring thorough testing and examination. However, it's concerning that after three visits, we're still left without a clear understanding of the underlying cause of his discomfort. In future interactions, I would appreciate more transparency regarding the diagnostic process and clearer communication about the next steps in his treatment plan. Additionally, I urge the hospital to consider implementing measures to streamline the testing process, ensuring timely and accurate diagnoses for patients experiencing similar issues.
Visited Accident and emergency services on March 2024
Northwick Park Hospital has not yet replied.
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Review titled staff in the ra clinic
Rated 5 stars out of 5
by MS JAIMINI PAREKH - Posted on 02 April 2024
I would like to express my gratitude to all the nurses in the ra clinic. on my recent day care appointment they were brilliant, they took care of me and explained all that was going to happen. On arriving i was extremely nervous but after 7 hrs with them they made me feel at ease. a very big thank to them . my consultant has been great with helping me manage my illness and makes me feel like I am being heard and not just another patient who is ill. thank you.
Visited Rheumatology on March 2024
Northwick Park Hospital has not yet replied.
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Review titled Lovely care and personal warmth all round
Rated 5 stars out of 5
by R Davis - Posted on 21 March 2024
I wouldn't have been motivated to review at all except for the excellence and loveliness of my experience. Never having been before, I left a lot of time and, despite so-so signage and difficulty finding the right department, got there 40 minutes before my appointment time and checked in. Everyone involved - receptionist, nurses, etc, were very personable and put me at my ease. The X-ray was conducted easily and without fuss and it was made clear how to position myself to do it in the best way possible. The consultation was lovely and clear, as well as friendly, and I was made to feel cared for and listened to. It was made clear when an extraction was not involved what care I need to do to avoid needing it in future and a danger with a remaining root of a tooth that fell out. I note that probably Northwick Park does not come top of every league table but compared with some experiences at the Royal Free which maybe does, it was much less crowded. The result is that, without feeling rushed at all, I actually left 10 minutes before my original appointment time. Sincerely, thank you very much to all involved, not least for averting my anxiety. Clear and prompt follow-up letter too.
Visited Oral and Maxillofacial Surgery on March 2024
Northwick Park Hospital has not yet replied.
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Review titled very upsetting and disappointed experience
Rated 2 stars out of 5
by Child's mother - Posted on 14 March 2024
My son was due for his tonsillectomy surgery on 20th Feb and his pre assessment was done on 14th Feb,the lady I spoke on his pre assessment was very good and explained in detail about the pre and post surgery care.On his pre assessment he was having slight dry cough and due to that reason his surgery got postponed and I received an email saying that surgery date -to be confirm.. Now, on 22nd Feb at 9:53 am ,I received a call from the hospital saying to come on 10th March for his surgery in the Rainbow ward at 7:30 am..the lady on the phone asked about the pre asssement and said "it was passed and its written to re-book surgery in 2 weeks of time and she also mention that my son is already on a long wait and cannot wait further longer or otherwise we will refer back to gp".On hearing that I said okay I will come on monday 10th March for surgery. On the day of Surgery which was 10th March ,we as family went to the hospital with all the preparation.We prepared our son mentally for the surgery and also made sure he didn't had anything after 8 pm on 9th March but when we went to the hospital after waiting for an hour we came to know that the surgeons are not aware of any surgery on this day and we apologize for the inconvenience caused by us to you and was also told that you will receive a call from admissions team on Monday but till now i had not received any call from either the hospital or the admissions team. I tried calling the ENT department but there is no one to answer the call.After a long wait I had to disconnect the call by myself seeing nobody is bother to response. Now who is to be blame the management or the staff. Also,after receiving the call on 22nd Feb ,there were no further communication was done or sent to my email saying the confirmation of the surgery. Overall,it was my first experience in the hospital and I received this kind of service from the hospital which is totally not acceptable. I would request the management team to take action against this case and make sure this does not happen again in future with any of the patients.
Visited Ear, Nose & Throat on March 2024
Northwick Park Hospital has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Mary Coyle - Posted on 07 March 2024
We were visiting London from Stockton on Tees for a wedding when my husband suddenly took ill in the hotel and suffered a seizure.The response from the ambulance and staff in A&E was excellent,the care and attention he received was amazing,also the care from all the staff on Crick ward.Every member of staff we met porter,tea lady,nurses,doctors and ultrasound staff were so caring and attentive.Their professionalism in busy departments is credit to your hospital. My husband is back home now making a good recovery and awaiting appointments at our local hospital,
Visited Accident and emergency services on February 2024
Northwick Park Hospital has not yet replied.
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Review titled Amazing care ENT surgery
Rated 5 stars out of 5
by Connie Marcantonio - Posted on 18 February 2024
Had an ENT procedure and from start to finish the care and kindness I received were exemplary. From the amazing surgeon and lovely patient theatre staff and nurses, they were super kind and professional. I felt very safe in their care. Thanks so much for your excellent care.
Visited Ear, Nose & Throat on February 2024
Northwick Park Hospital has not yet replied.
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Review titled Excellent care and compassion
Rated 5 stars out of 5
by Laura - Posted on 20 February 2024
I’m so grateful for the care and compassion I was shown by every member of staff who helped me today. From my doctor to the anethatists, the nurses who took my bloods and those who took care of me when I woke up including a student nurse- I really appreciated it. You are all wonderful people! Thank you
Visited Gynaecology on February 2024
Northwick Park Hospital has not yet replied.
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Review titled Excellent Radiology Team
Rated 5 stars out of 5
by RUTH S - Posted on 28 February 2024
I was taken to Northwick Park Radiology Department for a CT Guided Aspiration procedure. The nursing staff were caring and compassionate and made sure I was comfortable. The Senior Consultant Radiologist was kind, patient and professional, with good humour as he explained everything throughout the procedure which alleviated my fears. He worked tirelessly to resolve the extreme pain I had been experiencing while an inpatient at St Marks and was taken to Northwick Park at the earliest possible time. Thank you for resolving my pain and the care taken in ensuring the excellent outcome to help in my recovery.
Visited Interventional Radiology on February 2024
Northwick Park Hospital has not yet replied.
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Review titled Excellent Audioligy service
Rated 5 stars out of 5
by James Roberts - Posted on 03 January 2024
I had an appointment booked for an issue with one of my aids. I was seen on time by a kind member of staff who was attentive and very helpful. I would recommend the department as i have always had great service.
Visited Ear, Nose & Throat on January 2024
Review titled Northwick Park Hospital
Replied on 03 January 2024
Dear Service User, Many thanks for sharing your feedback after having a appointment at our Audiology department. I will be sure to share your experience with the team so they can see how well your visit went. I was very pleased to note that you always have a positive experience under the team also and I am sure they will be delighted to read your kind words. Thank you again. Best Wishes, Leanne Fernandes - Patient Experience and Engagement Lead
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Information supplied by London North West University Healthcare NHS Trust