Northwick Park Hospital
Watford Road, Harrow, Middlesex, HA1 3UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Northwick Park Hospital.
Reviews
-
Review titled Great service
Rated 5 stars out of 5
by Narotam - Posted on 29 May 2023
After a referral from my GP, I was seen by the Audioligist on 27 May 2023. She was very thorough in her investigation and caring in understanding my hearing difficulty.
Visited Ear, Nose & Throat on May 2023
Review titled Northwick Park Hospital
Replied on 30 May 2023
Dear Sir/Madam, Thank you for your feedback following your recent referral and visit to our Audiology department. I was pleased that you were treated with care and compassion by the Audiologist and have made sure to share this with the team, Many thanks again for taking the time to share your experience. Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
-
Review titled Bad specialist
Rated 1 star out of 5
by Anonymous - Posted on 02 July 2023
I visited rheumatology department for a 2nd opinion as I was misdiagnosed prior in different hospital. I thought Northwick Park hospital will do better, boy was I wrong. Maybe these short waiting times in comparison to other hospitals are here for a reason... . The rheumatologist I saw didn't give me a chance to explain the symptoms fully, denied possibility of diagnosis because of my age (osteoarthritis isn't old folks disease only), minimised severity of my condition (just because I can bend forward doesn't mean all is good with me) and in the end I received a report stating I have a joint pain. So my diagnosis became 'a symptom'. I came here to find out what was causing my joint pain not to be assured I had a joint pain, I already knew that. I wish medical professionals stop treating their patients like fools. I am educated enough in medical science to understand when someone is telling me porkies and when things don't make sense. I am now back to the begining, no clue what's causing my joint issues.
Visited Rheumatology on May 2023
Review titled Northwick Park Hospital
Replied on 04 July 2023
Dear Sir/madame, Thank you for taking the time to leave a review of your experience at Northwick Park Hospital. I’m sorry to hear of your misdiagnosed under a different hospital and the struggles you are having with your joint pain, this must be very frustrating. I have been in contact with the rheumatology department and the general manager has assured we take all comments seriously and would like to understand your experience with us more. Therefore, please can you get in contact with our PALS Team who will be able to look further in to your care with us and steps we can take moving forward. Their contact details are – 020 8869 5118, LNWH-tr.PALS@nhs.net. Again apologies for the experience you are having and I hope you receive the care you need very soon. Kind Regards Emma Calnan – Patient Experience Officer
Provided by Care opinion
-
Review titled Very poor
Rated 1 star out of 5
by Mit - Posted on 10 May 2023
They took 5 hours for blood test result. And when I asked they didn’t know anything that how long more. And their staff said that you can complain if you want we can’t do anything.
Visited Accident and emergency services on May 2023
Review titled Northwick Park Hospital
Replied on 16 May 2023
Dear Sir/Madam,# Thank you for your review and I am sorry for your negative experience. As this platform in anonymous, we cannot gather much detail about your visit but if you would like this looked into further, our PALS team would be able to look into this further for you. Their contact details are: LNWH-tr.PALS@nhs.net or via telephone on 020 8869 5118 I am sorry again that you were not happy with the care you have received. Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
Information supplied by London North West University Healthcare NHS Trust