Northumbria Specialist Emergency Care Hospital
Northumbria Specialist Emergency Care Hospital, Northumbria Way, Northumberland, Cramlington, Northumberland, NE23 6NZContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Kind & Helpful
Rated 5 stars out of 5
by Ali - Posted on 11 June 2025
I went to Cramlington Hospital A & E early sun morning, I was in a fair bit of pain. The staff were very kind & helpful getting me painkillers straight away & although they were busy, they treated me with the upmost care & dedication. I was given more painkillers later on & tablets to take home. The pain is easing now. Thank you to all the staff who were there on Sunday 8th June
Visited Accident and emergency services on June 2025
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 12 June 2025
Dear Ali, Firstly, thank you for taking the time to leave a review and share your experience of A&E at Cramlington Hospital. It has been a pleasure to hear that you were treat with kindness, care and dedication. It is great to hear that the staff were very efficient in getting you pain relief too. We will share your wonderful comments with the team that cared for you during this time and wish you all the best. Kind Regards, The Experience Team
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Review titled Amazing and efficient care
Rated 5 stars out of 5
by Ashley Thomas - Posted on 06 May 2025
I attended the emergency department in 3/5/25, with significant burns to three limbs after a sauna tent log burner fell on me, when the tent blew over. My sister took me and I was in significant pain. The whole team were excellent! * the receptionist booked me in very quickly and past me straight on to the triage nurse. * the triage nurse assessed the situation and quickly got me seen. * the unit sisterwas very experienced and calm. She got me pain relief immediately and got me into a cool shower asap, to cool the burns and stop them becoming worse. Wrapped me in cling film The Dr also assessed me very quickly and referred me to the RVI plastics team. I was very impressed as the department looked busy, however they were all very calm and caring and efficient. I was very scared and in pain, I feel they worked together well to give me excellent care. Thank you so much!
Visited Accident and emergency services on May 2025
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 06 May 2025
Dear Ashley, We are sorry to hear about your accident, which must have been very traumatic for you. We really do appreciate that you have taken the time to review the care and treatment which you received at the Northumbria for your burns. We are pleased that you felt the whole team was excellent, from reception, through triage, to the doctor who assessed you. We will pass your kind comments on to the team who looked after you; they will be grateful for your feedback. We hope that you are making a good recovery. Best wishes, The Experience Team
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Review titled Exceptional service and care
Rated 5 stars out of 5
by Donaleen Shiell - Posted on 06 June 2025
Last Friday I had to take my son to A & E with an acute abdominal swelling and severe pain. I cannot speak highly enough of the care he received in A & E and the acute Medical Ward, where he spent the night before being transferred to Urology. He was triaged within 15 minutes, admitted and seen by a doctor within 30 minutes, and had been given antibiotics, pain relief and had a CT scan within a couple of hours. Every staff member we with whom we dealt was kind, empathetic and professional. Given the challenges under which the NHS is labouring, the service was exemplary and could not be faulted. We are extremely grateful for the care and kindness received from everyone. You are a shining example of what the NHS can be. Thank you.
Visited Accident and emergency services on May 2025
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 06 June 2025
Dear Reviewer, Firstly, thank you for taking the time to leave a review and share the experience that both you and your son had of our A&E department and Acute Medical Ward. We have no doubt that this must have been a stressful time for you both. It has been a pleasure to hear that your son was triaged quickly, assessed by a doctor and given pain relief and a CT scan within a couple of hours. It is wonderful to hear that the staff were kind, empathetic and professional towards you both. We will share your wonderful comments with the teams involved in his care and wish him well. Kind Regards, The Experience Team
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Review titled Excellent Service
Rated 5 stars out of 5
by Kenneth F Rusby - Posted on 05 April 2025
I was referred by my GP for a possible TIA event, and was seen at Cramlington on 3/4/25. Every aspect of my experience was faultless: the telephone booking, the "meet and greet" assistance, the pre- examination tests [BP, blood sample, ECG etc] all were done speedily and thoroughly. The initial examination by the doctor was extremely thorough, and concluded with the need for a further MRI scan. The doctor explained that if I could spare the time, she would try to have that done the same day, then assess the result to save a return visit. This was arranged in c. 1 hour, and again the MRI process was most speedy and thorough. The final assessment likewise, including the handing to me a copy of the report sent to my GP, which was unexpected but incredibly efficient and welcome. In summary, everyone involved in my visit handled my treatment in the most thorough, professional, and courteous way possible. I think my experience also vindicates the "one stop shop" approach of the Cramlington operation. I tried to thank as many of the staff involved as I could at the the time, but would be grateful if you could repeat this to all involved. They were all a credit to your operation, and their professions.
Visited Stroke on April 2025
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 07 April 2025
Dear Kenneth, Firstly, thank you for taking the time to leave a review and share your experience of Cramlington Hospital with us. It has been a pleasure to hear that everyone involved in your visit handled your treatment in the most thorough, professional and courteous way possible. We will share your wonderful comments with the teams involved in your care. Best Wishes, The Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2025
I brought my son in to children's A&E and couldn't fault the service at all. Thankfully it was nothing serious and I was able to take him home, but we had been triaged, seen by a doctor and on our way home in half an hour. The staff were all so friendly and engaging with my son. I hope I don't have to use the service again but know my children would be in safe hands.
Visited Paediatrics services on March 2025
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 06 March 2025
Dear Reviewer, Thank you for telling us about your experience of attending our children’s emergency department with your son. It can be frightening when you are worried about your chid, so we are pleased to hear that he was seen quickly and that the staff were reassuring and friendly. We will pass your kind comments on to the team which looked after him, they will really appreciate your review. Best wishes, The Experience Team
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Review titled Wait of 1 hour and 10 minutes after appointment time.
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2025
Gynae sppointment - and bear in mind time taken off work to attend an emergency appointment - 3pm. Quick check on bloods and blood pressure then over 1hour 10 minutes wait before called in by doctor turned up around 3.40pm, saw 2 others who arrived later. Staff messing around behind counter - over 6 of them for about 4 patients. No apology for lateness, no consideration of loss of work time. Seriously unacceptable service with no respect for people's time.
Visited Accident and emergency services on March 2025
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 25 March 2025
Dear Reviewer, Thank you for taking the time to leave a review of your recent appointment. We are sorry to hear that you had to wait without an explanation as to why there was a delay in being seen. Although the Experience Team does not have an investigatory role, we can provide you with advice on how your experience can be looked into further. Below are three options you may wish to consider: Option 1 • With your consent we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. Option 2 • You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a Option 3 • You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e We will be fully guided by what feels best for you, so please let us know how you would like to proceed. If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below: Name Date of birth Contact details Date of appointment or admission How you want to be contacted (email, letter or telephone) We will look out for your email. Best wishes, The Experience Team
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Review titled Outstanding staff and care
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2025
My husband was admitted twice recently with acute abdominal pain which required immediate surgery. I cannot thank the paramedics enough, they were brilliant, the surgeons are incredible and the A&E staff are wonderful, efficient and caring. Thank you isn't really enough!
Visited Accident and emergency services on February 2025
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 13 February 2025
Dear Reviewer, Firstly, thank you for taking the time to leave a review and share your experience with us. It has been a pleasure to hear that the Paramedics, surgeons and A&E staff were all brilliant, efficient and caring. We will share your wonderful comments with the teams you have mentioned. We hope your husband is recovering well. Best Wishes, The Experience Team
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Review titled Accident and emergency
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2025
Was strongly advised to go straight to a&e on a Friday night after being seen by a paramedic in the house, got there and went through triage fairly quickly. I was then left there, unassigned to a member of staff for 9 hours before I discharged myself and went home.
Visited Accident and emergency services on February 2025
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 10 February 2025
Dear Reviewer, Firstly, thank you for taking the time to leave a review. We would like to look into this further with you and there are a few options which you could consider. Option 1 • With your consent (or the consent of the person you are representing) we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. Option 2 • You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a Option 3 • You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e We will be fully guided by what feels best for you, so please let us know how you would like to proceed. If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below to our inbox; Patient.Experience@northumbria-healthcare.nhs.uk. Name Date of birth Contact details Date of appointment or admission (including ward and/or department) How you want to be contacted (email, letter or telephone) I will look out for your email. Best Wishes, The Experience Team
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Review titled Amazing birth experience
Rated 5 stars out of 5
by Frances Munnelly - Posted on 02 May 2025
Had the most incredible care from the two midwives that looked after me on the 10/02/2025. Along with the student midwives everybody that helped me birth my daughter were amazing. I couldn’t recommend this hospital more to any mothers. Everyday I think about how well looked after we were and I’m so grateful. Thank you so much xx
Visited Maternity services on February 2025
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 07 May 2025
Dear Frances, We were delighted to read your feedback about the care which you received when you gave birth to your baby daughter, and are pleased that you felt so well looked after by our midwives and student midwives. We hope that you and your daughter are doing well, and we will make sure that your kind comments are passed on to the maternity team. With our best wishes, The Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2025
Can't thank the emergency teams enough for the excellent care they provided for my husband. The ambulance crew, A&E staff, and the surgeon were all outstanding and then aftercare in ward 15 was second to none. Well done to you all and thank you.
Visited Emergency Abdominal Surgery on January 2025
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 04 February 2025
Dear Reviewer, Firstly, thank you for taking the time to leave a review and share your experience of Northumbria Specialist Emergency Care Hospital with us. It has been a pleasure to hear that your husband received excellent care as an emergency and his aftercare on ward 15 was second to none during what would have been an undoubtedly stressful time for you both. We hope he is recovering well. We will share your wonderful comments with the teams that you have mentioned. Best Wishes, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust