North Middlesex University Hospital
Sterling Way, London, N18 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2025
I went to a&e after calling 111. I was greeted by the “Hello Nurse” that measured my blood pressure and told me where to go. After registration I then was triaged and then after around a hour was seen by a doctor and a senior doctor for second opinion. After the consultation they did many tests I didn’t wait long at all. I sent 8 hours in the a&e doing tests and everything. I didn’t wait around more than a hour. The nurses were very helpful and communicative. The doctors also were coming frequently to check on all patients and everyone made sure that the area wasn’t over crowded and everything was going smoothly. Great experience. Thank you.
Visited Accident and emergency services on March 2025
North Middlesex University Hospital has not yet replied.
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Review titled Great practice and care for my child
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2025
My child was in the children’s emergency department and the staff there looked after her so well. Such attentive care and so kind. Made the experience a lot easier and less stressful.
Visited Children's & Adolescent Services on February 2025
North Middlesex University Hospital has not yet replied.
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Review titled Chaotic A&E department
Rated 1 star out of 5
by Simon - Posted on 08 January 2025
My wife was admitted to A&E more than 24 hours ago, after being sent from Chace Farm Urgent Care, and has still not been assigned a bed (having to beg to even receive a chair in the waiting area which can even recline). She has received no more than some IV drips even though the triage doctors were extremely concerned about potential damage to her liver due to what looks to be a virus which has severely impacted her (but has still not been confirmed more than 24 hours after she was admitted), and scans that she was advised she needed urgently on her kidneys and liver have still not been undertaken more than 12 hours after told. It's understandable that there is currently a high stress on A&E services, but that doesn't excuse very ill patients who have been admitted not receiving the urgent care they require (my wife doesn't seem to be the only example), or even to be put into a position to be made comfortable, which would seem to be a minimum requirement for patients to not deteriorate, let alone recover.
Visited Accident and emergency services on January 2025
Review titled North Middlesex University Hospital
Replied on 10 January 2025
Dear Simon, We thank you very much for your feedback & we are sorry to hear of your wife's experience. If you would like to provide patient information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their address is northmid.pals@nhs.net PALS can then share the concerns with the department/clinic concerned for them to investigate further and contact you to discuss. Kind regards, Patient Experience Team
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Review titled Five Star Treatment
Rated 5 stars out of 5
by Rita - Posted on 22 October 2024
I attended Clinic 6 Dermatology today October 22nd to have a skin lesion removed. The consultant ensured that I was informed about all aspects of the procedure. He was pleasant, caring and had an excellent bedside manner. I felt very well taken care of throughout. A special mention also for his nursing assistant and her care.
Visited Dermatology on October 2024
Review titled North Middlesex University Hospital
Replied on 23 October 2024
Dear Rita, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Very poor
Rated 2 stars out of 5
by Stephen gulliford - Posted on 13 October 2024
Tried calling to enquire about our dad who was taken into hospital got through to reception and transferred to icu department was waiting over 1 hrs for someone to pick up the phone never experienced unthinking like terrible service
Visited Accident and emergency services on October 2024
Review titled North Middlesex University Hospital
Replied on 23 October 2024
Dear Mr Gulliford, We thank you very much for your feedback & we are sorry to hear of your experience. If you would like to provide further information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their address is northmid.pals@nhs.net PALS can then share the concerns with the department concerned for them to investigate further and contact you to discuss. Kind regards, Patient Experience Team
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Review titled Great Aand E Doctor.
Rated 5 stars out of 5
by Deborah Hall - Posted on 08 September 2024
I have quite complexed health needs and presented at the hospital on Saturday late afternoon with a suspected stroke The young male Doctor who treated me was excellent he explained what happening at every stage, answered all my questions and gave me the next steps. The care i received was outstanding. He really deserves to be highlighted. I said thank you but just want to thank him again.
Visited Accident and emergency services on September 2024
Review titled North Middlesex University Hospital
Replied on 23 October 2024
Dear Ms Hall, Thank you very much for your feedback which is very important to us. Your compliment was shared. We are very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Excellent medical support
Rated 5 stars out of 5
by Mark Leo Bromley - Posted on 17 September 2024
All the staff in A and E were efficient calm and supportive. Their attitude was patient-centred and focussed.
Visited Accident and emergency services on September 2024
Review titled North Middlesex University Hospital
Replied on 23 October 2024
Dear Mr Bromley, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department. The Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Telephone appointment
Rated 2 stars out of 5
by Claudio - Posted on 17 July 2024
I have been waiting since 14:50 a cal from the urology department about my PSA semestral review. It now 16:21 and I have received no call. I tried to call you but no one is available
Visited Prostate Cancer Service on July 2024
Review titled North Middlesex University Hospital
Replied on 31 July 2024
Dear Claudio, Thank you for bringing this matter to the Trust's attention. Our telephone appointment letters do make reference that patients should allow a 2 hour window in which to expect a call. I am requesting for further information from you please so that I can investigate the matter appropriately. Please can you kindly contact the Patient Advice & Liaison Service (PALS) quoting your name & kindly provide your contact number. A member of the PALS Team will contact you to discuss further. The PALS email address is northmid.pals@nhs.net Kind Regards Nawez Lalloo Deputy Service Manager
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Review titled Brilliant A&E department!
Rated 5 stars out of 5
by Elaine Funk - Posted on 10 July 2024
On the 9th of July 2024 I went to The North Middlesex A&E after looking up the waiting times on the NHS website for other casualty depts' (this hospital is nearest to my home but I'd never been there before). I arrived at 10.45am and signed in at reception then asked to go to the waiting room, 5 minutes later the nurses in room 6 called my name and after assessing my injury a specialist surgeon was brought to the room and I was sent to the x-ray department to make sure no bones were fractured or broken. 20 minutes later I was back in room 6 looking at the x-ray results which showed no breaks etc but I do have a large haematoma (I slipped over whilst in Turkey 2 weeks ago hitting my thigh on a marble corner of the swimming pool but I couldn't be bothered to see the doctor despite having medical insurance). The nurse said I needed to rest, apply ice packs and to keep my leg elevated for a couple of days (I'd done none of those things previous to attending A&E) to see if the lump diminishes and to make an appointment at reception for a few days time to review my injury and discuss further treatment if it is necessary, so I've got an appointment this Friday. I cannot praise all the staff at this hospital enough. I was in and out in just over an hour and was 100% satisfied with every department, my diagnosis and treatment. Every member of staff was friendly, polite, helpful and happy (wish I could name the 2 nurses in room 6 who were really happy and totally fabulous). I used to have private healthcare (came with my job) and my experience at The North Middlesex hospital A&E was better than "going private" I cannot believe how quickly I was seen and sorted out. A massive "Thank You" to everyone at this hospital and to our NHS. Amazing!
Visited Accident and emergency services on July 2024
Review titled North Middlesex University Hospital
Replied on 31 July 2024
Dear Elaine, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The ED Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, Patient Experience Team
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Review titled Amazing Friendly Service
Rated 5 stars out of 5
by Rachel - Posted on 02 May 2024
Josie from Clinic 6 is such a friendly and helpful lady. She went above and beyond to help me with looking into my dad's upcoming surgery even though it was not part of her clinic etc. And with her help the ball is now rolling and my dad will be having his surgery soon. All done with a smile too. Thank you Josie.
Visited Don't know on May 2024
Review titled North Middlesex University Hospital
Replied on 03 May 2024
Dear Rachel, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. Clinic 6 will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
Information supplied by North Middlesex University Hospital NHS Trust