Norfolk and Norwich University Hospital
Colney Lane, Norwich, Norfolk, NR4 7UYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
After having chest pains for 2 days i decided to head up to a and e Norwich. I was seen as soon as i got in the door. Had some quick test which showed it wasn't a heart attack. Then i was sent to a and e majors/minors waiting area. So, I was clearly in a lot of pain in my heart/chest area (which we later find out was a cracked rib applying pressure/pain to my heart) and was sitting in this waiting area on uncomfortable chairs. It was 3 am and had very little sleep. In the end i literally had to find a member of staff and ask for some help. They then got me on a bed and done more tests etc. Fitted a blood canula. Eventually they got me to xray and saw what the problem was. But there was people with cut fingers and a sprained ankle being seen before myself and another guy who was clearly in a bad way. They certainly need to learn to prioritize as to who needs help the most rather than who's been there the longest. If I'd have waited 2 hours for an ambulance I'd have been seen a lot sooner than making my own way up there. I understand the staff shortages etc but it was an absolute dire situation. There needs to be a system about priority. Even a 10 year old could work that out. All the staff were friendly and i respect all those who helped me but the big wigs higher up need to get the whole department running better.
Visited Accident and emergency services on May 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Exemplary care
Rated 5 stars out of 5
by Danielle E - Posted on 31 May 2023
I cannot thank the gynaecology team enough, from the bottom of my heart - thank you. You took care of me in my most frightening moments, nothing was too much to ask and it is because of you I am now safely at home. From first referral to the department, to admission, emergency surgery and aftercare - I cannot fault the team. The staff on my ward, the surgeons - everyone - I felt taken care of, I felt safe. Everyone was so friendly and caring, professional, approachable. Not often one for hospital food I can honestly say I looked forward to my meals and the smiling faces of the staff bringing myself and my husband tea. You were there for us in a time of pain and loss, what you do for people every day I cannot even imagine doing in one. Thank you for your service, thank you for keeping us safe, thank you.
Visited Gynaecology on May 2023
Norfolk and Norwich University Hospital has not yet replied.
Information supplied by Norfolk and Norwich University Hospitals NHS Foundation Trust