Norfolk and Norwich University Hospital - Ratings and reviews
Reviews
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
Took my 4 year old son to A and E which turned out to be scarlet fever, the staff were brilliant and looked after him extremely well. Made my son feel very comfortable and relaxed. Great communication once we left hospital the following day.
Visited Children's & Adolescent Services on January 2024
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Amazing rapid, professional and caring service.
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
I found my 90 year old mother with breathing difficulties on the morning of Christmas Eve. I sought help and an ambulance arrived within 5 minutes and treated and took her to hospital. She was seen straight away in a&e and I sat with her. She saw several doctors and nurses all of which treated her with great kindness and respect. She later transferred to the acute medical unit. At all times the staff kept us informed of her condition and what they were doing including asking her about her treatment options in a patient and calm manner. She was clearly very poorly and sadly died in the early hours of Christmas morning. I was able to be with her in a single side ward and stay with her after her death until I was ready to leave her. I felt really supported by all the staff. It was a sad outcome but I understand that doctors have not found a cure for mortality and she was able to have a peaceful and ‘good death’
Visited Accident and emergency services on December 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Amazing people; amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 24 December 2023
I attended with a family member who was in extreme pain from foot injury.From the triage nurse - kind and professional - via bloods and wonderful doctor to discharge advice, flawless. These people are heroic and admirable. Thank you all..
Visited Accident and emergency services on December 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Long wait
Rated 2 stars out of 5
by Anonymous - Posted on 11 December 2023
After suffering from vertigo and having heart failure I was taken to A&E on recommendation of go. We were in ambulance for 2 hours waiting for triage after there was a 41/2 wait before a doctor was able to see us. The doctor could not manage his workload and after a few hours in A&E we noticed 2 more appeared to help him. Lots of nurses sitting around chatting and being loud not taking into account there we’re sick people that needed peace.
Visited Accident and emergency services on December 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Broken Ankle
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2023
The care I got from everyone was amazing and swift. I didn’t know my ankle was broken when I went to the Dept. but was examined and xrayed quickly then given lots of advice before discharge. The physio team made sure I got support whenI was back home. All the clinical, porterhg and transport teams were excellent.
Visited Accident and emergency services on November 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Exceptional
Rated 5 stars out of 5
by Melanie Stone - Posted on 05 October 2023
We booked in at 4.30pm (ish) with a damaged ankle and wrist. I was seen fairly promptly by a very approachable nurse, who took me to xray in a wheelchair after taking a full health history and checks. I didn't wait long for the xrays then went back to a & e. Saw the same nurse and was given the results and exercise sheets and advice. We were able to leave by 6.30pm!!! Amazing. I was expecting up to 8 hours All staff were lovely Finding a wheelchair was the most difficult part
Visited Accident and emergency services on October 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Mimi Shea - Posted on 11 October 2023
I had an operation yesterday in the ambulatory procedure department, I can not praise the service enough. Arrived at 07.00, checked in, assessments completed and surgery performed, ready to go home by 10.00. Everyone, receptionist, HCA, nurses, ODP, doctors, surgeons anaesthetist were all wonderful, thank you all so much, also loved the banter and good humour. An all round highly efficient service
Visited Orthopaedics on October 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Very humane, understanding treatment
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2023
When the consultant had to confirm an unpleasant prognosis he was clear, empathetic and unhurried, as was the accompanying nurse. I very much appreciated this.
Visited Urology on September 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Great Hospital
Rated 5 stars out of 5
by Mrs Margaret Bacon - Posted on 05 September 2023
I think that the staff are kind and considerate and are always there to help, they make you feel very relaxed and comfortable
Visited Cataract Surgery on September 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
I had occasion to visit the A&E Department this morning and should like to thank the staff who took care of me. Everyone was very professional and I should particularly like to thank the nurse who did the ECG and the gentleman who took time to explain my symptoms. I was attended to quickly and iterate my thanks for your reassurance.
Visited Accident and emergency services on September 2023
Norfolk and Norwich University Hospital has not yet replied.