Newquay Hospital - Cornwall Partnership NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled The extra mile
Rated 5 stars out of 5
by Sue - Posted on 14 April 2024
I was asked by treliske to have a new xray done locally at short notice ahead of my orthopaedic clinic appointment. Frustrating attempt at this with bodmin xray dept as I hadn’t been given a referral number and they refused to book an X-ray for me. Tried newquay xray next and the 2 ladies I dealt with were superb. Same referral number issue, but here they cheerfully took my number, sorted it out with treliske, and rang me back with an appointment for the following week, all within an hour. Ironically, they weren’t able to fit me in at newquay and she made my booking for bodmin! That’s what I call great service, and these ladies certainly went the extra mile. Thank you!
Visited Imaging services on April 2024
Newquay Hospital - Cornwall Partnership NHS Foundation Trust has not yet replied.
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 14 January 2023
After being told to visit after speaking to the 111 team, I was extremely disappointed, I couldn't talk properly due to a chunck of my tounge hanging off due to a seizure, the nurse couldn't understand me talking to her she didn't do my blood pressure ect and just walked out the room. I explained that I can not drink or eat, or take tablets due to how painfull my tongue was, but they just said that they cant do anything, I have a literal piece of my tongue hanging off and won't be able to eat or drink for 3days+. I can't believe that they have left me like this. Very Disappointed
Visited Don't know on January 2023
Review titled Newquay Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 18 January 2023
Many thanks for sharing your story. It is extremely important to hear the stories of our service users and to share these experiences with the staff who are delivering care every day to the people of Cornwall. Your feedback enables us to learn from these experiences, both good and bad and to improve on the care we deliver. We always strive to provide excellent patient care and we are disappointed this was not the case at Newquay Community hospital. Please be assured we will forward your feedback to the Matron and Team Lead.
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2022
Many thanks to all for the prompt and excellent tratment in the minor injuries this evening. Excellent stitchwork on a nasty wound!!
Visited Don't know on October 2022
Review titled Newquay Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 05 October 2022
Thank you so much for your positive feedback in relation to the care you received at Newquay Minor Injury Unit. We are pleased that you received the care and treatment we would expect from our services. This feedback will be forwarded to the Matron and service lead who will cascade it to the relevant staff members. They will be so pleased to hear this. Thank you.
Provided by Care opinion