Montagu Hospital - Ratings and reviews
Reviews
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Review titled Caring
Rated 5 stars out of 5
by Ian Cross - Posted on 25 June 2023
I had a cataract procedure on 22nd. June 2023. The surgeon and his team were so kind, considerate and totally professional. They talked to me throughout the procedure and put me at ease from the start. It was a successful outcome and I would like to thank them here for all their help.
Visited Ophthalmology on June 2023
Review titled Montagu Hospital
Replied on 29 June 2023
Thank you for sharing your recent experience at Montagu Hospital with us – your feedback means a lot and we are so glad to hear your visit was a positive one. I have shared your story with all the teams involved in your care and I know they will be moved by your kind words. Best wishes Libby
Provided by Care opinion
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Review titled Excellent Service and Care
Rated 5 stars out of 5
by Lynne Coe - Posted on 14 June 2023
I visited this hospital today after a fall with a supected arm injury. We arrived at 10.30am and by 1.00pm I was back home all sorted. I had to have an x ray to confirm I had broken my elbow and a nurse then put me a sling on and explained what I needed to do in the coming days. Every single person I saw was very kind and professional and the waiting time was excellent. Well done Montagu Staff don’t ever change. I have read some very negative reviews of this hospital but I had no reason what so ever to complain.
Visited Urgent Treatment Centre on June 2023
Review titled Montagu Hospital
Replied on 29 June 2023
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care you received. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Turned away with no empathy
Rated 1 star out of 5
by Louise G - Posted on 13 June 2023
My partner has been to the doctors today, feeling dizzy, sick and unable to stand/walk. He had been given a letter by his GP to attend A&E to identify the cause. On arrival the receptionist said ‘what do you want?’ I tried to hand over the letter from the GP which the lady didn’t open and said what you brought him here for? I presume she thought he was drunk. I explained what had happened at the doctors and was asked ‘well what is wrong with him?’ I explained I didn’t know and we wanted to see if someone could help. She continued to be rude and was raising her voice to ask what was wrong with him. She said you need A&E as we have no doctors and are just for minor injuries. She had no empathy and refused to even offer any advice or support and asked us to leave. He couldn’t Stand so I had to ask him to sit and wait until I brought the car around. I drove to Doncaster A&E where we received amazing treatment, support and were greeted with a smile. My partner is now at home with medication for an ear infection and fluid behind his ears.
Visited Urgent Treatment Centre on June 2023
Review titled Montagu Hospital
Replied on 29 June 2023
Thank you for sharing with us your recent experience at Montagu and Doncaster. Whilst we are pleased to read how happy you were with the care you received at DRI, I am so sorry to read how unhappy you were with the attitude of staff at the Montagu Minor Injuries Unit. This is not the experience we wish for our patients. We would like to look into this matter further and would appreciate if you could contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Our team will be able to assist you with this. Best wishes Libby
Provided by Care opinion
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Review titled Brilliant care
Rated 5 stars out of 5
by Brooke - Posted on 05 June 2023
My son dislocated his finger we were in and out with in 2 hours, all staff were extremely friendly and caring.
Visited Urgent Treatment Centre on June 2023
Montagu Hospital has not yet replied.
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Review titled Super service
Rated 5 stars out of 5
by Becky - Posted on 30 May 2023
Everyone I came into contact with was lovely, professional, friendly and helpful. I found out what was causing my pain and left with a treatment plan
Visited Pain Management on May 2023
Review titled Montagu Hospital
Replied on 02 June 2023
Thank you for sharing with us your experience at Montagu Hospital. I am so glad to hear your recent visit was a positive one! I will share your feedback with our staff who I'm sure will be very grateful to receive it. Best wishes Libby
Provided by Care opinion
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Review titled Shocking service
Rated 2 stars out of 5
by Anonymous - Posted on 04 May 2023
At one Time of day this hospital for minor injuries etc was great well manage service well polite mannered staff could be in and out in less than a hour now after visiting today to actually be turned away due to only having capacity for 10 waiting paitents apparently now think that actually needs updating on montagu website really and just also witnessed a baby being turned away what is the world actually coming to can't believe actually believe it.
Visited Urgent Treatment Centre on May 2023
Review titled Montagu Hospital
Replied on 15 May 2023
Thank you so much for sharing your recent experience with us. I am sorry to read how unhappy you were with the conditions during your recent visit. If you wish to speak about this matter further, you can contact our Patient Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Best wishes Libby
Provided by Care opinion
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Review titled Absolute disgrace
Rated 1 star out of 5
by Dan Smith - Posted on 19 April 2023
Today I went to see a doctor at this hospital,I cannot move my hand my shoulder pain is unbearable,I politely asked the receptionist if I could be checked out only to be told they will not see me as iv had the pains for over a week!! This is because I thought I'd ripped a muscle which would heal over time so no point bothering the NHS ,now after having no sleep for 5 days and in serious pain I cannot move my hand I feel I need a scan only to be turned away by the woman on reception whilst I'm in obvious pain she could see that but still refused to have me seen said I need to see my doctor!!
Visited Don't know on April 2023
Review titled Montagu Hospital
Replied on 15 May 2023
Thank you so much for sharing your recent experience at Montagu Hospital with us. I am sorry to read how unhappy you were when you visited, this is not the experience we wish for our patients. If you would like to discuss this matter further, please contact our Patients Advice & Liaison Team on 01302 642764, 01302 642767, or email dbth.pals.dbh@nhs.net so we can gather some more information from you to enable us to look into your concerns. Best wishes Libby
Provided by Care opinion
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Review titled Amazing hospital
Rated 4 stars out of 5
by Alex - Posted on 09 April 2023
Has amazing staff and super quick treatment times. Was in and out within 30/45 minutes and there were no extreme waiting times like most hospitals
Visited Don't know on April 2023
Review titled Montagu Hospital
Replied on 15 May 2023
Thank you for sharing your recent experience at Montagu Hospital with us – your feedback means a lot and we are so glad to hear your visit was a positive (and quick) one! Best wishes Libby
Provided by Care opinion
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Review titled Amazing Hospital
Rated 5 stars out of 5
by Lyne Swain - Posted on 20 May 2023
I first visited Montagu in March this year for a consultation about my Bunions and I had operations on both feet within a month. I was treated with the best care in every department, I cannot praise the staff enough. I was extremely nervous at having my operations under a local anaesthetic but I had no need to be. My nurse ( wish I could say her name, but I can't) was absolutely amazing and kept me calm, chatting to me all through my operation. I was in the day ward and out, surgery done within 6 hours. I found all departments in Montagu to be spotlessly clean with the most friendly and helpful staff. Also there has never been a problem parking, great system! Thankyou so much to all the staff at Montagu for making my experience so easy and stress free.... Would Highly Recommend!!
Visited Podiatry on April 2023
Review titled Montagu Hospital
Replied on 22 May 2023
Thank you for sharing with us your recent experience at Montagu Hospital. I am so glad to hear that your visit was positive all-round, despite it being a tough and nerve-wracking time for you. We greatly appreciate your feedback and I will be sure to pass it on to the relevant department at Montagu. Best wishes Libby
Provided by Care opinion
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Review titled Excellent treatment
Rated 5 stars out of 5
by Elaine - Posted on 10 April 2024
I attended the Pain Management Clinic on two separate occasions. Firstly for a consultation and secondly for treatment. Each time I was attended to very quickly despite arriving early for my appointment. I was treated very politely and professionally by all staff and given thorough explanations of my treatments on both occasions. I was given lots of time and felt involved with my treatment plan and decision making.
Visited Pain Management on April 2023
Montagu Hospital has not yet replied.