Milton Keynes Hospital - Ratings and reviews
Reviews
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Review titled Superb Service
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
Called back for further investigation, my attendance at the Unit was superb from start to finish. The atmosphere was calm and friendly and everyone I dealt with made me feel like I was their only patient that day.
Visited Breast cancer services on April 2024
Review titled Milton Keynes Hospital
Replied on 16 April 2024
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or areas you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we wish you well. The Patient and Family Experience team
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Review titled Ridiculous waiting time 9 hours
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
9 year old daughter with a broken wrist was waiting from 3:30am in the morning for 9 hours and no pain relief. When asking about the wait was told it is due to doctors not coming to children's A+E! Seem to have surplus nurses (with seemingly not enough to do) but no doctors. Nurses to allowed to view scans etc - surely a doctor can look at say yes break and action or no break and ask nurses to send home. NHS not working!
Visited Accident and emergency services on April 2024
Review titled Milton Keynes Hospital
Replied on 16 April 2024
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding your daughter's care. I would really appreciate it if you could contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience at the hospital so we can work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954. I wish you and your daughter well. Thank you The Patient and Family Experience team
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Review titled Professional and caring
Rated 5 stars out of 5
by Mrs Davies - Posted on 21 April 2024
Scan appointment came through quickly. Seen on time, reassured by radiologist of what she needed to do and how she would do it. She ensured I was comfortable throughout and explained that I would be receiving a referral. She is a credit to the hospital.
Visited Diagnostic Imaging on April 2024
Review titled Milton Keynes Hospital
Replied on 23 April 2024
Dear Mrs Davies My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or areas you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review. The Patient and Family Experience team
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Review titled Flooding in ladies washroom when showering in ward 20
Rated 4 stars out of 5
by Janet Roake - Posted on 19 April 2024
Disappointing experience of having a shower to freshen up after an appendix operation the water from showering had run a long the floor and under the door and out into the corridor after I finished using the shower room when I stepped outside into the corridor I was quite shocked to see the water had gone way up the corridor thankfully the cleaner was about who noticed it and had started to mop up all the water, I feel that this is a problem that needs to be addressed I feel that something needs to be done regarding the slope on the shower room floor and the drain so that the water drains away properly this can’t keep happening every time some has a shower it just seems to highlight that there is a definite problem that needs to be looked at urgently.
Visited Emergency Abdominal Surgery on April 2024
Review titled Milton Keynes Hospital
Replied on 23 April 2024
Dear Janet My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your constructive review. I am sorry for the issues you experienced. Feedback such as yours is so important and is so much appreciated by the team. I will ensure this is reported to the relevant staff . If you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we wish you well. The Patient and Family Experience team
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Review titled Friendly & efficient
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2024
I recently attended the hospital for an ultrasound scan and must say that all the staff I encountered were a credit to the NHS. I was seen exactly on time in the department, treated in a polite and friendly manner and all my questions were answered fully. Additionally, the scan report was available to my GP at an appointment (albeit for another purpose) two days later. Top marks and one-in-the-eye for all those who knock the NHS.
Visited Diagnostic Imaging on March 2024
Review titled Milton Keynes Hospital
Replied on 13 March 2024
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review for our Ultrasound scan team! Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we wish you well. The Patient and Family Experience team
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Review titled Wonderful Care
Rated 5 stars out of 5
by Miss Amanda Stepney - Posted on 09 February 2024
I was admitted to Ward 21a for day surgery to remove a large lump from my shoulder. I arrived at 7.20 and by 8.30 I had been given a bed, been introduced to the nursing team and met the surgeon and anaesthetist. Everyone was wonderful, so caring and each person took the time to talk to me and explain what would be happened and answer any questions. Every single member of the team, from the porter who wheeled me down to theatre, the nurse who sat with me in recovery, the nurse who prepped me for theatre to the surgical team were incredible. I had to stay overnight and I was so well cared for and made to feel valued and safe. I cannot fault any part of my care and am truly lucky to have the NHS. What a team! Thank you so so much.
Visited Orthopaedics on February 2024
Review titled Milton Keynes Hospital
Replied on 19 February 2024
Dear Amanda My name is Julie Goodman and I am the Head of Patient and Family Experience at Milton Keynes Hospital. Thank you so much for taking the time to leave your review. I will ensure your comments are shared with the teams involved as compliments such as yours help to boost staff morale. We hope you are making a good recovery from your surgery. Thank you once again. Julei Goodman
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Review titled Shocking A&E wait time 5.30 bus for a 5 year old child
Rated 1 star out of 5
by Gayani Lokuge - Posted on 23 January 2024
AE made my 5 year old waited from 10pm till we walked off at 3.30am with no treatment on 22nd Jan 24. I’m posting this from hospital car park. She was asked to be taken in by 111 operator. She was constantly sick and complaining of headache but at the end the poor child was asking for her bed as she was so exhausted with her condition and experience. This isn’t my first painful experience with nhs. I want people to see nhs doesn’t work anymore. Please give us the option to not to pay towards nhs so we can use that money towards private medical care. Life is short and precious. Time is valuable ! We work hard to pay our taxes. Serve us or leave us.
Visited Accident and emergency services on January 2024
Review titled Milton Keynes Hospital
Replied on 23 January 2024
Hello Gayani My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding you and your daughter's experience in our Emergency Department. I would really appreciate it if you could contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience at the hospital so we can work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954. I wish you well and please contact 111 or your GP if you need further advice or support. Thank you The Patient and Family Experience team
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Review titled really amazing consultant but Poor nursing care on Ward 19
Rated 3 stars out of 5
by Anonymous - Posted on 14 March 2024
I was admitted toward 19 and one thing I can say is the consultant I was under amazing and the way he is with his patients is amazing! Sadly, the care on the ward really takes a lot to be desired. You are given a call buzzer If you require assistance and they say to use it, but my call buzz was ignored for three hours. I was sitting in a soiled pad for three hours and I couldn’t get anyone to answer the buzzer. My request for pain relief took an hour but then on top of that the Nurse handed control drugs to the HCA who came to give it to me. I didn’t realise that Healthcare assistant was able to hand morphine to a patient! I must Admit that the matron was really delightful and did help me out of a difficult situation. So many of the HCA and nurses on ward 15 and Ward 19 are really professional and delightful and want to help but there are a nasty think that because someone has been prescribed morphine frequently that their pain should not be taken seriously and treated quickly.
Visited Geriatric Medicine on January 2024
Review titled Milton Keynes Hospital
Replied on 20 March 2024
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your review. I am really glad to hear that part of your overall experience has been positive. If you would like to provide any staff names or further details we will ensure this is shared. With regard to your care on the ward, I am so sorry and we would really like to look into this further. Can I please ask that you contact our PALS team on 01908 995954 or email pals@mkuh.nhs.uk Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
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Review titled Excellent Care
Rated 5 stars out of 5
by Frances Alexander - Posted on 27 November 2023
I attended A&E with a dislocated shoulder on 27 November 2023. I would like to thank everyone I came in contact with for their swift attention to my situation. From nurse at recpetion who gave me pain relief, the nurse & porter who took me to X-ray, the nurses & doctor who manipulated my shoulder back in to place couldn't have been more caring and considerate. I was in excruciating pain and their dedication made the whole experience bearable. Thank you.
Visited Accident and emergency services on November 2023
Review titled Milton Keynes Hospital
Replied on 28 November 2023
Dear Frances My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. I will ensure this is shared with the relevant staff. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
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Review titled Wonderful
Rated 5 stars out of 5
by Cliff stevens - Posted on 27 November 2023
I was seen today 27 11 2023 at 10.40 am ,first I was seen by a lovely lady who did my tests. Then had a consultation with a very nice doctor so accommodating with my question's etc please thank them for me.
Visited Cardiology on November 2023
Review titled Milton Keynes Hospital
Replied on 28 November 2023
Dear Cliff My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or areas you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team