Mile End Hospital - Ratings and reviews
Reviews
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Review titled Love and afffection
Rated 4 stars out of 5
by Anonymous - Posted on 10 April 2024
After weeks kin hospital wards on my way to recovering from a manic episode I was delighted to land eventually in a mental ward that I quickjly realised would be able to help me especially well. Leadenhall exuded love, patience and affection, particularÙly from the carers, with their remarkable people skills. Meals of nourishing and varied menus were served at regular times and hygiene was high as staff spent hours cleaning.
Visited Psychiatric intensive care unit on March 2024
Review titled Mile End Hospital
Replied on 15 April 2024
Dear Patient Thank you for taking the time to share feedback about Mile End Hospital (MEH), from which we are pleased to note that your experience was extremely positive. We will ensure that your kind words are shared with East London Foundation Trust (ELFT) who manages the mental health service at MEH. If you would like to share any further feedback you can email ELFT at elft.complaints@nhs.net directly. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Mri
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2023
I had an MRI scan at the Mile end hospital today . The two technicians were extremely kind and helpful . I had said I was nervous and they were both so kind and patient . Full marks to them both .
Visited Don't know on July 2023
Review titled Mile End Hospital
Replied on 11 July 2023
Dear Patient Thank you very much for taking the time to write such positive feedback following your visit to Mile End Hospital for an MRI scan. We are pleased to learn that the two technicians put you at ease when you expressed that you were feeling nervous, and in your words "extremely kind and helpful". We will share your kind words with the Team. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Fantastic experience
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
I went to Mile End Hospital today for an x ray, having been advised by Whipps Cross that they had long waits for appointments. As soon as I arrived at Mile End hospital, I was welcomed by the reception staff who could see I didn’t know where to go and directed to the imagery department. On arrival, I handed my form in, took a seat and was greeted by friendly staff and taken straight through for my x ray. The whole process took less than 10 minutes and was easy and as pleasant as these things can be. Excellent staff and service.
Visited Don't know on February 2023
Review titled Mile End Hospital
Replied on 22 May 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at RLH. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to bartshealth.familycontact@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Admission to hospital
by abuz23 - Posted on 07 February 2023
I felt like alienated. Nurse in charge didn’t even have a name badge. Wasn’t believing me that I used to work in healthcare at another hospital. Their manner was rude too.
Visited February 2023
Provided by Care opinion
Review titled Mile End Hospital
Replied on 22 May 2023
Dear Abuz23 Thank you for taking time to contact us with feedback following your visit to Royal London Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the team in the Patient Family Contact Centre. You will need to provide them with of your details i.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to bartshealth.familycontact@nhs.net. You can also contact them by telephoning 0203 594 2040 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Brilliant service, lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
Was referred to Mile End Hospital because I required an x-ray and the department at Whipps Cross is having renovations. I was told I could go Mon - Fri anytime (except between 1-2pm). I went on Thursday afternoon around 2:45pm. Dept is easy to find, staff are helpful and I was seen by the lovely staff who did my x-ray, then was confirmed for no fractures by a Dr in less than 20 minutes total. Amazing service.
Visited Don't know on February 2023
Review titled Mile End Hospital
Replied on 22 May 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at MEH. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to bartshealth.familycontact@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Just like a private patient
Rated 5 stars out of 5
by June Barclay - Posted on 04 January 2023
I arrived and was seen at my appointment time. Fabulous doctor, very thorough. I had a urine test, blood test and X-rays all while I was there. All this took one and half hours !! Unbelievable!! The doctor has ordered other tests which will be followed up with appointments. I left the hospital feeling very cared for, such wonderful staff in all the apartments visited.
Visited Rheumatology on January 2023
Review titled Mile End Hospital
Replied on 22 May 2023
Dear June Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at MEH. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details tobartshealth.familycontact@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Fantastic Covid 19 treatment experience
Rated 5 stars out of 5
by David - Posted on 13 August 2022
On 10.8.22 my Covid-19 lateral flow test proved positive and having submitted my result via the App I was contacted the following morning by the Covid Medicine Unit at Mile End Hospital as I have chronic myeloid leukemia. I was offered treatment with Sotrovimab by infusion. I decided to see I how felt the following day. I was contacted again on 12.8.22 and upon reflection and not feeling any better I agreed to the treatment. I have nothing but praise for the treatment I received from the fantastic ambulance crew who collected me from my home, the very professional and organized team at the hospital and once again eternally grateful to the NHS who have continued to help me since my cancer diagnosis with yesterday’s service very much part of it. Please pass on my thanks to the medical team who cared for me on 12.8.22.
Visited Don't know on August 2022
Review titled Mile End Hospital
Replied on 22 May 2023
Dear David Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” you received from the COVID Medicine unit at Mile End hospital which we will ensure is shared with the team. We are very sure that they will be very happy to receive your kind comments. Finally please accept our sincere apology for responding so late to your comment. Kind regards Central Complaints Team
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Review titled Routine breast screening
Rated 5 stars out of 5
by Geraldine - Posted on 28 July 2022
I had a routine breast screening, never an experience I look forward to, I had a very caring, considerate, patient and gentle nurse technician who took my images and made my appointment as comfortable as possible. I looked at reviews before I chose this hospital and wanted to leave a review for others to let them know I would recommend a breast screening here.
Visited Breast cancer services on July 2022
Review titled Mile End Hospital
Replied on 22 May 2023
Dear Geraldine Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” you received from the breast screening team which we will ensure is shared with them. We are very sure that they will be very happy to receive your kind comments. Finally please accept our sincere apologies for not responding back to you in a timely manner Kind regards Central Complaints Team
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Review titled Very Disappointed of the Service
Rated 1 star out of 5
by Anonymous - Posted on 23 December 2022
I was referred to the Rheumatology Department, Mile End Hospital, for the second time as 4 years ago I was diagnosed with RA. In May 2022, I had an appointment due to pain in my both shoulders. The consultant did checks and proposed me to continue with the same medication prescribed 4 years ago. Then confirmed that I am going to receive my medication at home...6 months passed, October came, I was still waiting for my tablets from the hospital. At the same time I was having this constant shoulder pain, and trying to find any methods to resolve it ..I went to the GP to see what is going on ..The GP said that Mile End Hospital has to provide me with this medicine. OK, but under these circumstances and thanks God the GP got the report from my appointment in May, I received a prescription for my tablets from the GP, and I started taking them… Unfortunately, other parts of my body started to be painful while I have been waiting for my tablets.. I called back Rheumatology Mile End, telling them that 6 months ago the consultant confirmed few times that I am going to be provided with medication to start my treatment, but this medication never arrived. I told Rheumatology Department that they need to arrange who is going to issue my medication-they or GP. In November 2022, after this my telephone conversation with the hospital, I had a missed call on my mobile. After returning the call, I found out that it is from the pharmacy of the Royal London Hospital, telling me that I have a medication now. They tried to deliver it at home but I was not there. This is perfect, but the delivery service of the pharmacy never left me any note, text message, or voice message, to remind that somebody tried to deliver my medication. If I haven’t followed this missed call, there is no way to know that I need to collect my medication...Also, it was very strange that after a follow up telephone appointment with the same consultant, I was told that there was a confusion that the prescription in May didn’t go through…how come. Didn’t go through? Why I haven’t received my prescription in person while I was in the hospital? Also, I have never received any doctors’ reports designated for me after any consultations in the hospital. I am feeling myself ignored as a patient in need, who should receive a clear written report regarding my health situation after each of my appointments. I am very disappointed of the service how Rheumatology Department and pharmacy treated me as a patient...
Visited Rheumatology on May 2022
Review titled Mile End Hospital
Replied on 22 May 2023
Dear patient Thank you for taking the time to send us your feedback on 23 December 2022. We were disappointed to read of your experience with the pharmacy and rheumatology department at Mile End Hospital. Please also accept our sincere apology for not responding to your feedback in a timely manner. If you want us to raise the issues highlighted to the service manager, to help improve our services, please contact our family contact centre atbartshealth.familycontact@nhs.net We value the feedback and once again thank you for your comments. Central Complaints Team