Manor Hospital - Ratings and reviews
Reviews
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Review titled Amazing care
Rated 5 stars out of 5
by Char K - Posted on 17 December 2023
After being admitted to A&E by the ambulance, the care I received was amazing, I was extremely poorly and concerned my time had come, the A&E staff worked hard to reassure me, and ensure I got the very best of care, CT staff and Endoscopy staff made sure everything detail was explained and were a calming voice, when I was at my most vulnerable, I have the wonderful Ambulance team, and All staff that looked after me to thank, 3 bags of blood later I’m on the mend. I will be eternally grateful for the team around me, we are lucky to have you.
Visited Accident and emergency services on December 2023
Review titled Manor Hospital
Replied on 19 December 2023
Dear Char K Thank you for this brilliant feedback for the team in A&E, Imaging and Endoscopy. I can only imagine how anxious you must have been feeling and I am pleased staff provided the reassurance yo needed. We will pass this on to the teams. Hoping you are soon fully recovered With regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Amazing service
Rated 5 stars out of 5
by Patrica Smith - Posted on 10 January 2024
Dislocated my shoulder on Christmas eve, from paramedics to all the staff on the new A & E I had brilliant really brilliant attention and the short stay on the ward was great,I thank you all
Visited Accident and emergency services on December 2023
Review titled Manor Hospital
Replied on 29 January 2024
Dear Patricia Thank you for your comment. I will ensure this is passed on and do hope you are now recovered. Regards Garry Associate Director Patient Voice
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Review titled Brilliant service once you got in.
Rated 4 stars out of 5
by Karen Ashfield - Posted on 03 January 2024
Arriving at the A and E department the room was absolutely bursting with people everywhere. i was so distressed about going in wondering how long it was going to take in a room full of strangers. The receptionists are all very rude not the time of day for you your just another one on there list, would rather have conversations between all of themselves. When asked about a wait time she bite my head off saying they dont give that information. All fabulous service after that 10 mins to assessment area all nurse's were friendly and fantastic, another 15 mins to triage where the beautiful nurse patched my fathering law up with some glue on his nose and a check all over with paper work explaining all the things we needed to know absolute super star she was all in time for new years eve
Visited Accident and emergency services on December 2023
Review titled Manor Hospital
Replied on 03 January 2024
Dear Karen Thank you for your feedback and I am pleased it was generally positive given the overwhelming pressure in the department at present. It is disappointing to learn of the experience in regards to the receptionists which is not the aspired standard and the expected average wait time is something that can be shared. I will pick this up with the team in ED. Thank you for taking the time to give your feedback and I hope your father-in-law is now on the way to recovery. Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Fantastic care with efficiency and kindness
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
I was brought by ambulance with a suspected stroke, was dealt with very quickly and, after assessment, sent to a ward for a huge battery of tests, followed by a discussion with the neurologist. Everyone was kind, supportive and willing to answer questions. The wards were clean, the food quite good and plenty of drinks were on offer. I am most grateful
Visited Neurology on November 2023
Review titled Manor Hospital
Replied on 11 December 2023
Thank you for your feedback and for sharing your positive experiences of the care that you received. I hope you are now recovered well Regards Garry Associate Director Patient Relations and Experience
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Terry Hazlewood - Posted on 10 February 2024
I was in it following a emergency tracteoctomy for 6 days and was looked after extremely well.all staff were excellent and helped me with a speedy recovery. Thank you to all nursing staff and doctors especially consultant of it
Visited Intensive Care on November 2023
Review titled Manor Hospital
Replied on 18 April 2024
Dear Terry Thank you for taking the time to leave your feedback I trust your recovery has continued well. It was pleasing to see the care you received from staff was excellent. Regards Garry Garry Perry Associate Director Patient Voice
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Review titled Discharged lounge
Rated 4 stars out of 5
by lynn chapman - Posted on 08 October 2023
I would like to thank the staff in the discharge lounge for taking great of my mom whilst waiting for me to collect her . I live a distance away from the hospital . Although she has dementia they were very kind and considerate to her .They are all very friendly and helpful .My mom didn't want to leave there. Thankyou so much .
Visited Don't know on October 2023
Review titled Manor Hospital
Replied on 09 October 2023
Dear Lynn Thank you for this very kind feedback for our discharge lounge team which I will be sure to pass on. Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Calling Accident and Emergency Reception
Rated 1 star out of 5
by David Charles-Cully - Posted on 12 October 2023
Rang today as I was worried about my parents who had gone missing in Bilston, so rang New Cross Hospital got through in seconds to be told maybe try Manor Hospital Walsall as its half way between the two hospitals rang general switchboard and got put through to A&E switchboard after 17 minns Gen Switchboard asks do you wish to continue holding? Yes obviously.... After 23 minutes I got a response but whoever answered the phone couldn't be bothered to say anything I could hear her talking away in the background, I'm saying Hello hello eventually a minute or so later I get a Yes what is it you want.... Rather abrupt... At that point I had just received a text saying my parents were home safe and sound, but how ridiculous that it takes almost 25 minutes to get a response from the A&E reception, I am very unimpressed..... Come on people shake a leg is it too much to ask that someone mans the phone lines...... Hence my low rating... I know you are stretched but it's not good when they can't even answer the phone..... Rant Over......
Visited Accident and emergency services on October 2023
Review titled Manor Hospital
Replied on 11 December 2023
Dear David Thank you for the feedback. I have picked this up with the team in the Emergency Department who are sorry for the delay you experienced. This was not the standard that we aspire to and a wider piece of work is ongoing regarding quality issues such as those you have highlighted and more so monitoring of call handling times. I am pleased to learn your parents returned home safely and I hope they are well. Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Hanging On The Telephone
Rated 2 stars out of 5
by Anonymous - Posted on 13 October 2023
Rang today as I was worried about my parents who had gone missing in Bilston, so rang New Cross Hospital got through in seconds to be told maybe try Manor Hospital Walsall as Bilston was half way between the two hospitals, So I rang the general switchboard who put me through to A&E switchboard after 17 minutes Gen Switchboard asked do you wish to continue holding? Yes I responded.... After 23 minutes I got a response but whoever answered the phone couldn't be bothered to say anything I could hear her talking away in the background, I'm repeatedly saying Hello to no avail Eventually I get a response.. Yes what is it you want?.... Rather abrupt... At that point I had just received a text saying my parents were home safe and sound, to which I explained I no longer need to speak to anyone, but how ridiculous that it takes almost 25 minutes to get a response from the A&E reception, I am very unimpressed..... Hence my low rating... I know they are stretched but it's not good when they can't even answer the phone.....
Visited Accident and emergency services on October 2023
Review titled Manor Hospital
Replied on 11 December 2023
Dear David Thank you for the feedback. I have picked this up with the team in the Emergency Department who are sorry for the delay you experienced. This was not the standard that we aspire to and a wider piece of work is ongoing regarding quality issues such as those you have highlighted and more so monitoring of call handling times. I am pleased to learn your parents returned home safely and I hope they are well. Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Looked after really well
Rated 5 stars out of 5
by Andrew Ray - Posted on 11 October 2023
Because of my high blood pressure. I had priority over other options. They made sure I was caeed for and seen promptly.
Visited Accident and emergency services on October 2023
Review titled Manor Hospital
Replied on 11 December 2023
Dear Andrew Thank you for your feedback - I am pleased you were seen promptly and cared for and I do hope your condition is now being managed Regards Garry Associate Director Patient Relations and Experience
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Review titled un sympathetic... not caring
Rated 2 stars out of 5
by Lesley fawdry - Posted on 23 September 2023
My aunt is currently in hospital and has terminal Lung cancer. I don't live close so can only visit 1-2 times a week, so i ring every day to see how she has been doing. 9 times out of 10 all i get is she's stable. When i ask for more information they tell ask me what else i want to know. When i explain that i want to know if she's eaten, if she's been i pain all i get is she's ok, i don't know anymore, so i ask to speak to someone who does know and i get told i have a bad attitude! Yesterday i rang to find out if she's been ok, and if she's had any visitors which i know she did, i was told i haven't seen anyone. I also found out from speaking to someone later on in the evening that she has now developed phumonia, that wasn't disclosed to me in the first conversation. Overall i have experienced very disinterested, non sympathetic, and uncaring behaviour. I understand that things are unstable with the NHS however we are worried relatives who just want to know about our sick relatives.
Visited General Medicine on September 2023
Review titled Manor Hospital
Replied on 25 September 2023
Dear Lesley I am sorry for this poor experience concerning the contact that you have made regarding your aunt. Telephone information will be limited to maintain patient confidentiality as it can not be guaranteed via telephone that the caller is who they say they are. However, we do have a password protocol in place which means with appropriate consent from patient and nearest kin you can be given a password which will enable more information to be shared We can also arrange a video call between you and your aunt. If you would like to discuss the above further please contact Zoe Christoffersen, Family and Carer Officer on 07855963333 Once again I extend our apologies for your experience. Garry Perry Associate Director Patient Relations and Experience