Luton and Dunstable Hospital - Ratings and reviews
Reviews
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Review titled Awful staff and organisational process
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
Was say here for over an hour without being a knowledged staff were all over the place and unfriendly. Unapproachable and way to many appointments made when they are unable to keep on top of them
Visited Ophthalmology on December 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Just Left
Rated 2 stars out of 5
by Lindsay Harvey - Posted on 30 December 2023
In extreme pain, I was left , forgotten all through the night. It’s so uncomfortable, when ur ill ,hard chairs, no access to water, food , phone charging , feels like a prison. Why can’t we have better, waiting hours , Waiting to see medics after seeing the out of hours doctor much earlier Forgotten to be placed on the Rota of the new shift. When eventually in I wasn’t diagnosed ,No meds for the pain, sent home with a suspected headache- it took a 111 call to diagnose the neuralgia and shingles erupting everywhere. That was the next day . Well done him x
Visited Accident and emergency services on December 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Nurse in charge
Rated 1 star out of 5
by Anonymous - Posted on 23 December 2023
Rung a and e and spoke to nurse in charge and quite frankly was really well rude and put phone down on me. I asked if they had a maxilofacial specialist in a and e and she litterally asked what was wrong . Which was i have been in pain for 6 days now and she said nope and put the phone down on me. Disgusting behaviour .
Visited Accident and emergency services on December 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Great Service
Rated 5 stars out of 5
by Martin - Posted on 07 December 2023
Attended A&E today it was very busy waited about 40mins and was sent to minor injuries. I was dealt with immediately and had a piece of debris removed from my eye . It was instant relief thank you so much to the dr. Excellent service .
Visited Accident and emergency services on December 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Waiting list office telephone answering
Rated 1 star out of 5
by Jeanette Groom - Posted on 31 March 2024
For months since last November I have tried calling the waiting list office to find out when my surgery is going to be after they cancelled it for a third time with just 12 hours notice.. They told me they could rebook me for Christmas eve but I had to decline this as I was going away for Christmas..since then I gave heard notjing the phone just rings when calling and then after ringing for 5minutes someone picks up phone and not speaking only drop it down again.. Terrible service will never tell someone to choose this hospital who can noteven answer a phone...
Visited Don't know on November 2023
Review titled Luton and Dunstable Hospital
Replied on 22 April 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Incredible care
Rated 5 stars out of 5
by Julia Norman - Posted on 02 December 2023
I had a stroke and the speed, skill and efficiency of my care was reassuring and amazing. Every member of staff from the triage guy to the doctors, nurses and radiographers was incredible. I would like to thank them for all the years of study and dedication they have committed that has resulted in such a fantastic team. Thank you all.
Visited Accident and emergency services on November 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Couldn’t Cancel
Rated 4 stars out of 5
by Garry Albert Rogers - Posted on 17 November 2023
today I realised that I cant get to the hospital at the said time because theres no public transport on this day so I rung the 0845 premium number which is outside of my plan and I was unable to contact ent dept at the l and d instead that appointment will now goto Waste
Visited Ear, Nose & Throat on November 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled No Contact
Rated 2 stars out of 5
by Michael Farrugia - Posted on 28 November 2023
My husband attended the Urology dept. 2/11/23 and had biopsies taken after being told it was highly likely he has got Prostrate Cancer. A follow up appt. was made for the 20/11/23 to get the results of the biopsy but this was cancelled over the phone as they did not have any results yet from the biopsies. From the 27/11/23 we have been trying to contact the secretary of Urology to ask about a follow up appt. as they should have the results by now. But the phone just keeps ringing, just beofe it cuts off you are told this person is not available and you cannot leave a message. We have rung numerous times now and the response is still the same, no answer. If you ring the Urology dept. you are told they cannot help you as they do not get the results, and you have to speak to the secretary, who you cannot get hold of. This is distressing as we are anxiously waiting to see if I have Prostrate Cancer, it feels like no one gives a dam. I have had cancer before and was hoping I was not going down this road again. But who knows as you cannot speak to anyone who can help. I think the service is appalling as no one you speak to is helpful. It would be nice if someone bothered to make contact with a follow up appt.
Visited Urology on November 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Thank You
Rated 4 stars out of 5
by Mrs F Alexander - Posted on 03 November 2023
I would like to thank everyone in the Oral & Maxillofacial surgical team, including the Recovery Room & Ward 20 for their absolute care and dedication to me during my brief stay at L & D hospital. I am extremely grateful to you all.
Visited Oral and Maxillofacial Surgery on October 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Serious injuries being treated as minor
Rated 2 stars out of 5
by Anonymous - Posted on 28 December 2023
Attended because I dislocated me knee and heard a snap in my leg. Went to a&e had x Ray an was basically told to go away. I was given no information on the x Ray results. To date I have problems walking an an keep loosing my balance. I have been waiting for MRI scan, which im told is end of January. I have had 3 frivolous othepedics appointments with the consultant in the space of that time. Makes no sense. Seems convenient to release a new covid strain on us in a time when we are all going to be spending time with family and in groups. It's also ideal whether for an airborne virus to attack our immune system. Please be careful
Visited Accident and emergency services on October 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.