Leighton Hospital
Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Bill (Charles) Kusiar - Posted on 25 April 2025
I underwent a partial knee replacement on April 24th,2025. Arriving at the Treatment Centre at 7 am as requested I was greeted by a smiling lady who checked my details efficiently and after a short wait in comfortable and relaxed surroundings I was escorted with other surgical patients into another suite for preliminary review by a very kind young nurse who thoroughly confirmed my history details and blood pressure. From there I went next door into another comfortable suite and changed into a surgical gown and met the Anaesthetist who quickly put me at my ease and was happy to accept my request for a general anaesthetic due to my irrational fear if spinal anaesthesia. After this I was seen by my Surgeon, a kindly man who advised he would be performing a ‘unicompartmental’ joint replacement but confirmed he would do a total joint replacement if he identified that it was needed during the early stage of the procedure. After a short wait I was taken to the anaesthesia suite where my Anaesthetist was waiting with his team and with the Surgeon in attendance everyone confirmed with military precision the knee being operated on and then, and pretty much painlessly I had a cannula inserted into the back of my hand and moments later, or so it seemed, I woke up in the recovery suite. I felt fine, I wasn’t disoriented or nauseous and was very soon wheeled to Ward 19. The Staff here were so kind and attentive and all seemed to have a great sense of humour. By now it was lunch time but I declined a main meal and had tea and biscuits instead. I was due for an overnight stay but in the early afternoon my Surgeon came to see and said he was happy for me to go home! He advised he would be seeing me in a few weeks and left me in the extremely capable hands of the Ward Staff who made sure all my bodily functions were intact and arranged my analgesic regime. I was visited by a Physio and an Occupational Therapist who showed me how to use crutches, confirmed I could use the toilet safely and left me for more attention from a very kindly group of Nurses who seemed to leave no detail unaccounted. Overall my care was simply brilliant. My Wife eventually arrived to pick me up and I was back home by 8.30 that night with a new knee in a day! My profound thanks go to the kind and caring nursing and surgical team at Leighton and I would without hesitation recommend Leighton Hospital if knee replacement surgery is required.
Visited Orthopaedics on April 2025
Leighton Hospital has not yet replied.
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Review titled Great experience!
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2025
Visited the outpatients phlebotomy department today. As a needle-phobe I was very nervous. The team were so supportive and the wait time was minimal. Great support really makes a difference in these situations. Thank you so much!
Visited Don't know on January 2025
Review titled Leighton Hospital
Replied on 21 January 2025
Dear patient, Thank you so much for taking the time to comment, it is most appreciated. Kind regards, Donna George Cheshire Phlebotomy Manager
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Review titled Caring & reassuring staff
Rated 5 stars out of 5
by Mrs Myra Cope - Posted on 08 March 2025
I had a shoulder reversal replacement in Jan. 2025. Everything was thoroughly explained to me prior to my surgery. I was transferred to Ward 9 where the whole team were kind and caring. My stay was a short 24 hours but I found the whole experience faultless. A huge thank you to the surgeon, his team & staff in Ward 9.
Visited Orthopaedics on January 2025
Review titled Leighton Hospital
Replied on 10 March 2025
Dear Mrs Cope Thank you for taking the time to provide such positive feedback after your care on Ward 9. These lovely comments have been forwarded to all staff involved. We hope you are continuing to keep well and progressing with your new Shoulder Replacement. Kind regards, Ward 9 Manager
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Review titled Pre op
Rated 4 stars out of 5
by Neil Edwards - Posted on 09 November 2024
For partial knee replacement, I had a agreat experience , the nurse was lovely and very reassuring
Visited Orthopaedics on November 2024
Review titled Leighton Hospital
Replied on 12 November 2024
Dear Neil, We are very glad to hear that the preoperative assessment experience was a positive & a helpful one. Kind regards Paula Young POAC Lead Nurse
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Review titled Great service
Rated 5 stars out of 5
by Steve Smith - Posted on 29 November 2024
Attended Urology on an incredibly quick appointment. 5 days from GP visit. You can not fault that. Arrived nearly an hour early as I didn't want to miss the appointment. After checking in I asked where the cafe was and a member of staff took the time to walk me there as its a complex site. But everybody was so friendly. Reminds me of seventeen years ago when my wife went into labour while I was working away. I had a long drive to get to the maternity ward. The first thing a nursing assistant did was made me a cup of tea. Thats no part of her job description, but was much appreciated. I can not fault Leighton.
Visited Urology on November 2024
Review titled Leighton Hospital
Replied on 16 December 2024
Dear Steve, Thank you so much for your feedback. I have sent it to the Urology Department where it can be seen by the team and appreciated by all. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled A and E Department
Rated 5 stars out of 5
by Steven Smith - Posted on 22 October 2024
I'm not from around I was admitted on Saturday night and the stuff in the A and E were very friendly people and look after me and my wife all the time we there thank you for looking after us
Visited Accident and emergency services on October 2024
Review titled Leighton Hospital
Replied on 28 October 2024
Dear Steven, Thank you for providing such lovely feedback, I will ensure this is shared with our staff. Kind regards, Heather Summerfield Emergency Department
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Review titled Really supportive midwives!
Rated 5 stars out of 5
by Mia Rogerson - Posted on 06 November 2024
My experience in the MLU was absolutely amazing. They made my whole labour and time there really comforting. I felt at ease, especially with this being my first baby. They were always there when I needed them and reassured me when needed. I can’t express enough, how thankful I am for the midwives that I had. Even to the point where the first midwife I had, had finished her night shift, but the next day she came back and come back to me and asked how my whole labour went. Everyone is so caring here, and I can’t fault anyone who was involved.
Visited Maternity services on October 2024
Review titled Leighton Hospital
Replied on 25 November 2024
Dear Mia, I have shared this wonderful feedback with the whole MLU team to celebrate their success. The team work so hard to provide the best care to families - and it is lovely that this is being felt by those receiving care. Thank you for taking the time to submit such a positive comment, it is appreciated by everyone. Kind regards, Catherine Thorley Oak/MLU Manager
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Review titled A&E minors is awful
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2024
Left without painkillers and nurses very rude if asked for updates on what’s going on when being left for 7 hours without anybody telling us anything, a lot of people very unwell in waiting room however staff couldn’t have cared less, signs everywhere about being kind to staff but that clearly doesn’t apply to the nurses who can speak to people very rudely, it should work both ways
Visited Accident and emergency services on October 2024
Review titled Leighton Hospital
Replied on 25 November 2024
Dear patient, Apologies for the inconvenience caused during the visit to ED. I appreciate the concern raised and we have discussed the issues in the ED huddle so this behaviour does not repeat in future. Discussed in ED huddles to assess the pain , provide pain relief if appropriate at triage and to re-assess . Staff also reminded to inform patients of the wait time as well as to inform what the patients are waiting for. Staff also reminded to be polite and professional at work. Sorry for the inconvenience caused during the visit to ED. Kind regards, Victoria Noronha Assistant Nurse Manager Emergency Department
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Review titled ENT Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 07 October 2024
The woman who answered my call when making an enquiry about an appointment date was quite rude, abrupt and overly defensive when I politely questioned a 2 month wait for an urgent referral. She compaired Leightons wait times to "other" hospitals, which is completely irrelevant to me. Where has the compassion and empathy gone from the medical profession??
Visited Ear, Nose & Throat on October 2024
Review titled Leighton Hospital
Replied on 07 October 2024
Dear patient, I am sorry that you have had a bad experience in dealing with your ENT query. Calls can go directly through a call centre or directly through to ENT, dependant upon which number you called. Please accept our apologies on this occasion. Kind regards Sue Buckley Support Manager
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Review titled Outstanding service
Rated 5 stars out of 5
by Chelsea - Posted on 14 January 2025
Have been an outpatient with the orthopaedics for nearly 2 years. Cannot explain what a great service I have received from the doctor specialising in feet. He is patient and understanding and put the needs of myself first and actually listened to the issues I was having and offered great solutions that made massive improvements to my life and future moving forward. He is kind and compassionate and all of the nurses are a credit to the NHS and the wellbeing of their patients. With the situation I was in it was likely if my GP hadn’t made the right recommendation I could of been fobbed off but with the time put in by the surgeon I am on the right path to living a better pain free life. Cannot thank him enough.
Visited Orthopaedics on October 2024
Review titled Leighton Hospital
Replied on 14 January 2025
Dear Chelsea, Thank you for taking the time to feedback the positive care you have received. It is wonderful to hear such positive comments, which will be shared with the team. Thank you Kind regards Julie Spencer Staff Nurse Fracture Clinic
Information supplied by Mid Cheshire Hospitals NHS Foundation Trust