Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exceptional care
Rated 5 stars out of 5
by Linda Chester - Posted on 05 January 2024
Thank you for making a worrying problem much easier to handle. You were are credit to your profession and made me feel completely at ease.
Visited Occupational therapy services on January 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled lovely staff and good care
Rated 5 stars out of 5
by Maggie - Posted on 29 January 2024
I was admitted onto general practitioner assessment unit following a gp referral to accident and emergency on weds 24 Jan. The dept was extremely busy and hospital was on red alert. Despite this, all the staff I encountered were kind, professional polite and knowledgable. I wish I could have laid down when waiting but it was just too busy for this. After having IV fluids I was admitted onto gpau and again every single member of staff over the 48 hrs I was there provided excellent care. All the staff were respectful and I was treated with such care and dignity. The staff work extremely hard and I have nothing but prise for everyone of them. Thank you all so much-you are very appreciated.
Visited Accident and emergency services on January 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Waste of time
Rated 1 star out of 5
by Sean - Posted on 25 December 2023
I visited the ENT department this month after another 6 month wait. The clinician was completely dismissive of my ongoing ear problems and refused my request for an investigation as to why I was having so many issues with my ears. This is the second time I've visited this ENT department and it will also be the last. I think it's safe to say that I will have to live with my condition until I can afford to go private. A complete waste of time.
Visited Ear, Nose & Throat on December 2023
Review titled Leicester Royal Infirmary
Replied on 16 February 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Exceptional
Rated 5 stars out of 5
by Zoe - Posted on 14 December 2023
My 3 year old daughter was bought in on Monday via ambulance, from the moment we arrived the staff were incredible! We ended up staying in on ward 10 in the Balmoral Building for 4 days. The staff were so caring and thorough, nothing was too much of an ask, they were all incredible with my daughter. They helped make an awful and hard experience much easier and I’m so thankful for that! Thank you so much!
Visited Don't know on December 2023
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Maternity staff
Rated 1 star out of 5
by Furious mother - Posted on 04 November 2023
Very unprofessional and should be given a disciplinary. Leaving pregnant mothers to sit and wait whilst chatting in their little office. Not checking up on mothers to be. As a pregnant mother especially first time moms they should at least have the decency and professionalism to realise that mothers need to be reassured. Maybe they should all have training days with the midwives at the General as they are lovely and caring and reassuring . Having been there twice I have see first hand how much better trained at dealing with expectant mothers the midwives are.
Visited Maternity services on November 2023
Review titled Leicester Royal Infirmary
Replied on 06 November 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
Provided by Care opinion
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Review titled Excellent Care 100%
Rated 5 stars out of 5
by SARAH kENDALL - Posted on 28 November 2023
Absolutely can not fault the care that I was given from start to finish This was due to the prompt undertaking of 2 Rheumatology Specialist Nurses over a space of 2 days who listened to me and promptly solved an issue so painful but because of them I will be ever grateful to them for their quick thinking and action it shows that the care sharing on their side works and the consultant was so professional and approachable as was all the staff in clinic on my visit today Thank you
Visited Rheumatology on November 2023
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled 4 hours waiting in kids A&E and still not seen a doctor
Rated 2 stars out of 5
by Anonymous - Posted on 15 November 2023
Four hours waiting in kids A&E on a Wednesday evening and we are yet to see a doctor. Another child was sick on the floor and it took nearly an hour to be cleaned up. The staff are great but the volume of staff is simply not enough to cover 10% of the patients. As a tax payer, it would be more beneficial not paying national insurance and paying for private medical insurance because this is a failed service unfortunately
Visited Accident and emergency services on November 2023
Review titled Leicester Royal Infirmary
Replied on 16 February 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Can I casualty go and teach A@e Adult casualty how to do it?
Rated 4 stars out of 5
by Anonymous - Posted on 05 December 2023
This review is a follow-up of the review I gave for Adult A&E casualty this review is for eye casualty department of the Leicester Royal infirmary only read my other review of the appalling way. I was treated in Adult accident and emergency A&E so I returned to eye casualty today. What a difference fantastic service from the moment I walked in to the moment, I left the receptionist a gentleman was friendly, reassuring and very kind and very welcoming and put me at ease straightaway from what was a very stressful time, I was then taken into a small room within 15 minutes and eye test and eye pressure was Also taken I was then asked to wait on the seats for another half an hour before I was seen by an eye specialist nurse who asked me questions about my medical health. I was then asked to take a seat again and I saw the consultant within an hour was okay luckily for me and I was able to go home bravo Leicester Royal infirmary eye casualty!!!! Dept . Perhaps you could nip down to Leicester , Royal infirmary Adult A&E and show them how it’s done because they haven’t got a clue if you go to Kettering you go through different process and it’s very quick. I realise the Leicester City is a very large city and you are dealing with a lot of people at A&E emergency department. However no excuse for dismissiveness rudeness or unconcerned attitude you apparently chose a career to help people??? Then show some compassion, kindness and think about why it was. You became a nurse or a doctor, or a receptionist at the hospital in the first place. It’s not about money you get paid a lot and you use it as an excuse not fair and if somebody’s on their own, show them a little bit more compassion, it’s frightening to go to you nobody wants to !! Here to help, no wonder people don’t go n dread it ! here to Help it doesn’t seem like that to me ! people do not go to hospital for any other reason other than fear illness and injury. It is your job to make us feel better that’s what you are paid to do. It’s a pity you don’t wear the fantastic nurses and doctors uniforms of the past with capes and bonnets that gave you a pride in your job When I was a little girl, my mum would point to the nurses and say don’t they look amazing in their uniforms all lost and now we’ve got nurses and doctors talking to people like that you’re scum that is now lacking. If you are brought in an ambulance to A&E casualty, the situation is completely different and you’re immediately met by lovely staff, helpful kind and respectful show some respect in the A&E walk-in department when you casually telling people it’s a 9 1/2 hour. Wait in the hope that they will turn round and go as I did and you say okay then goodbye you’re a disgrace so that’s why I’ve said congratulations to A&E eye casualty you are fantastic thank you xxx for your love and care of patience you’re fantastic
Visited Don't know on November 2023
Review titled Leicester Royal Infirmary
Replied on 08 April 2024
Hello Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Care throughout
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Thank you to the Eye casualty team for caring for my 90 year old mother throughout her 7 hour stay in the department. Her day started with a routine eye procedure at one of the community hospitals but at Mum’s request the doctor took time in her clinic to conduct a thorough examination of the other eye as Mum had detected a recent change in her vision. An urgent referral to Eye casualty followed. Once there, Mum had a barrage of tests and imaging, a tiring day for a 90 year old with poor mobility. But all of the team looked after her and a consultant arranged for some tea and biscuits for us as the drinks machine was not working and the cafes had closed. We had a long wait into the evening for blood results but Mum was allowed to stay in the privacy and more comfortable chair in a nursing cubicle as the department quietened down for the evening. She received the best possible care and the next steps were clearly explained. Thank you.
Visited Ophthalmology on November 2023
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Amazing
Rated 5 stars out of 5
by Weany - Posted on 02 February 2024
Amazing doctors go out there way to listen. I was weaned off Meds and now I am clean thanks roo the amazing staff at the hospital. It is clean and very goof environment
Visited Chronic Obstructive Pulmonary Disease on November 2023
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust