Leicester General Hospital - Ratings and reviews
Reviews
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Review titled Outstanding ward
Rated 5 stars out of 5
by Sandra cheater - Posted on 03 December 2023
Hi I was a patient on ward 18 on Saturday dec 2nd I was greeted by friendly staff who showed me to my bed and explained what would happen regarding my day there,after going through the paperwork my surgeon popped in for a chat regarding the procedure,then I was told that I would be put to sleep which I was fine with that ,when I arrived back on the ward after the operation I was so well looked after with a welcome cuppa and toast ,then the physio came and went through the things I needed to do with the crutches and said date for clinic for physio would be in the post then I received my meds and paperwork for going home from going in at 7-30am to going home at 4pm the staff on ward 18 plus the surgeon and all involved with the operation were superb couldn’t fault a single thing the ward was nice and warm and clean any questions I asked were answered ward 18 should be very proud of the wonderful job you all do
Visited Orthopaedics on December 2023
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Hurried and chaotic
Rated 2 stars out of 5
by Anonymous - Posted on 27 November 2023
Arrived early as requested as I am disabled and need hoisting. Kept informed that there was a delay. When Dr arrived treatment was hurried. I had opened my bowels on the pad I was wearing and was not cleaned up, after treatment hoisted back in wheelchair, on arrival home sling had not been left under me, so my carers had to take that one out and use another . Overall I was left feeling very sore and achy. The Dr didn't seem to want to engage with me when I asked him questions. One nurse was very helpful.
Visited Urology on November 2023
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Shocking care.
Rated 1 star out of 5
by Frank - Posted on 19 February 2024
Why have I had to wait 13 weeks for the results of a MRI scan and still have no idea when I will get them, shocking care by this department. PILs worse than useless.
Visited Neurology on November 2023
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Disappointed to be spoken to in such a way
by NikkiNoo - Posted on 26 October 2023
I was booked to have an MRI today and when waiting outside realised I needed the toilet so the nearest place to me was the endoscopy unit in car park 1. I went inside to ask if it was possible to use the loo and was told by the member of staff on reception that they would need to check. A senior nurse came and spoke to me in what I feel was utter disgust at the fact I dare ask to use the facilities ! I found their tone and manner incredibly rude and I was so shocked! All they had to say was unfortunately our facilities are for endoscopy patients only and I would have accepted this gracefully, however their response was so shocking to me. I work in the NHS myself, and I was so disappointed to be spoken to in such a way. The fact that I had nothing to do with them or their unit was beyond me, they seemingly couldn’t even be bothered to tell me where the nearest loo was! What a shame that this was my first experience of your staff at this hospital. I think maybe some patient experience training is required for this particular member of staff.
Visited October 2023
Provided by Care opinion
Review titled Leicester General Hospital
Replied on 06 November 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
Provided by Care opinion
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Review titled An awesome female powerhouse: Ward 31
Rated 5 stars out of 5
by Suzanne Wall - Posted on 07 October 2023
Am in awe of the post -operative care I received from Ward 31. From the 2 kind, attentive night nurses ( night of the 4th Oct, Bay1) whose smiles and reassurances got me through that first ‘challenging’ night, to the many who continued with skill, care, and empathy to ensure my recovery was effectively directed and supported. The atmosphere on the ward was friendly, but focused; care was meticulous and personal. Standards impressively high, throughout. Especial attention was given to ensure I never felt vulnerable or embarrassed, despite the intimate nature of procedures. Massively valued. Overall, a passionate, positive, characterful and dynamic team of exemplary nursing staff whose dedication guarantees the level of care needed for a successful recovery. You are a credit to nursing and the NHS; an authentic model of excellence; and I thank you from the bottom of my heart.
Visited Gynaecology on October 2023
Review titled Leicester General Hospital
Replied on 06 November 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Hospital procedure
Rated 5 stars out of 5
by Mrs Patricia Weston - Posted on 22 September 2023
Been to ward 11 today for day case procedure was met at reception with a warm Smile and welcome.The 2 nurses and consultant made me feel comfortable at all times and chatted to me throughout made it a pleasant procedure please pass on my big thank you.
Visited Gynaecology on September 2023
Review titled Leicester General Hospital
Replied on 06 November 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent care
Rated 5 stars out of 5
by Tracey Chapman - Posted on 12 July 2023
I just want to thank everyone involved in my operation, the care I received by all the staff involved was excellent. I suffer with anxiety, especially regarding hospitals and have a bad needle phobia. The staff were amazing with me. I cannot thank you all enough. X
Visited Orthopaedics on July 2023
Review titled Leicester General Hospital
Replied on 24 July 2023
Hello Tracey Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Amazing experience
Rated 5 stars out of 5
by Sheila Lowdon - Posted on 08 August 2023
My partner and I took Mum for an appointment. From arriving through to leaving all the staff were kind helpful and thoughtful, they calmed Mum's anxiety, made sure she was comfortable and explained everything that was happening. They were all incredible and deserve so much more than a Clap .thank you each and everyone of you
Visited Rheumatology on July 2023
Review titled Leicester General Hospital
Replied on 14 August 2023
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Great practice and compassion
Rated 5 stars out of 5
by Claire Mercer - Posted on 02 August 2023
I am having a very difficult time with a rare condition that many clinicians are struggling with. ( Not here) Through these challenges the care and compassion I have received from my headache specialist nurse has helped me enormously in respect of my mental well being. My care has also been adapted by this skilled practitioner who has really treated me as an individual. Thank you and know you are hugely appreciated by your parents. I would highly recommend this department.
Visited Neurology on July 2023
Review titled Leicester General Hospital
Replied on 09 August 2023
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Still waiting
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2024
Was told July 2023 that I need a cpap machine it will take 12 weeks 7 months later nothing phoned there still working through March 2023 so not good expect I might get it by 2025
Visited Sleep Medicine on July 2023
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals