Launceston Hospital - Cornwall Partnership NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Amazing place
Rated 5 stars out of 5
by Rachel Hughes - Posted on 29 January 2024
I attended the Minor Injury Unit on Saturday late afternoon for what I was hoping was just a sprained wrist obtained snowboarding. Every member of staff I encountered was professional, friendly and knowledgeable within their role. Unfortunately I could not get an X-ray with Launceston that day, but I was given the correct advice and treatment of a fractured wrist, and was told to return the following day either to Launceston or Bodmin MIU to have an X-ray to confirm which I did. Throughout my visit I was impressed with how efficient both the unit and the professionals were. Thank you everyone so much for your amazing care.
Visited Don't know on January 2024
Launceston Hospital - Cornwall Partnership NHS Foundation Trust has not yet replied.
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Review titled Amazing care
Rated 5 stars out of 5
by Lizzie Bray - Posted on 22 February 2024
I would like to give feedback on the care my 94 year old uncle has received while being a patient for over 4 weeks. This hospital is faultless. A warm friendly and helpful welcome at reception. Well signposted and very clean with staff cleaning throughly through out the day. The nursing team are so hard working and kind. The ward is inviting and spotless with clean bedding and plumped up pillows. The food and drinks are prepared and served with pride. The care is exceptional and all patients are treated with kindness, dignity and respect. I was overcome at the realisation that my uncle will not return home and the nurse on duty was really kind, comforted me and listened. I hope this nurse reads this, she had worked in the hospital for 16 years and she is so right - it runs on love. I love my uncle so much and knowing where he is and the care he has received over Christmas and new year has given me great comfort. I hope all those who work at this amazing hospital realise the difference they are making and are given the thanks they deserve. Yours with gratitude
Visited Geriatric Medicine on December 2023
Launceston Hospital - Cornwall Partnership NHS Foundation Trust has not yet replied.
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Review titled Cant fault it
Rated 5 stars out of 5
by Nigel - Posted on 18 December 2023
Sunday night, 6pm, 17th December 2023. Attended minor injuries with head cut requiring stitch or glue. Lovely friendly people, from the reception lady, the triage nurse, to the nurse who attended my injury. Less than an hour overall. Previous visit with wife for broken leg, again exceptional service. NHS is there when u need it. Thanks all
Visited Don't know on December 2023
Review titled Launceston Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 20 December 2023
Thank you so much for your lovely comments on the treatment and care that you received from our staff members at Launceston community hospital. Please be assured that we will forward your feedback to the Matron and team lead. They will inform the staff members who will be delighted to hear this.
Provided by Care opinion
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Review titled Need neurodiversity training
Rated 2 stars out of 5
by Anonymous - Posted on 19 July 2023
We visited over two seperate days for an ongoing issue. Neither visit ended well in an outcome. Staff were slow to engage and kept us waiting. Triage was full of exscuses for poor time keeping. The surgery sent us there. The hospital sent us back to the surgery. They seemed confused over what to do. They seemed to have a lack of direction and purpose. They did not understand neurodiversity and spent time being distracted by other unrelated issues.
Visited Don't know on July 2023
Review titled Launceston Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 20 July 2023
Thank you for your feedback in relation to Launceston Community hospital. We are sorry to hear that you did not receive the treatment and care that we would expect from our services. Please be assured that your comments have been forwarded to the Matron and team lead for them to action.
Provided by Care opinion
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Review titled Prompt and professional service
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2022
Contacted NHS 111 on Saturday about stepping on a nail. Call back within a couple of minutes of completing online questionnaire. A very friendly nurse talked through my details and booked for me to visit Launceston Community Hospital when it opened on Sunday morning. On arrival at the hospital I was expected and my details were already available. The receptionist asked me to go to the waiting room, within minutes a nurse came and took me for initial review of temperature, blood pressure and oxygen levels. Once done a short stay back in the waiting I was called in by another nurse who inspect the wound on my foot, advised I needed a tetanus injection as the last was in 1990. Once the injection was given the first nurse came in, cleaned and dressed the wound. After prescribing antibiotics and being given information sheets I was able to leave around 20 minutes after I arrived. The staff at the hospital were friendly, efficient and professional in providing treatment and a credit to the NHS. In contrast to all the media comment on issues with NHS I don’t believe that my experience could have been better in any way
Visited Don't know on November 2022
Review titled Launceston Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 08 November 2022
Thank you so much for taking the time to share the experience you had at Launceston Community hospital with us. We are really pleased to hear that the visit was positive and will ensure this is shared with the Matron who will cascade it to the nurses. They will be delighted to receive it.
Provided by Care opinion
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Review titled Great Resource for Community
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
Attended MIU today. First visit. Prompt excellent care of teenager in pain. Issue identified and treated well. Reassuring to know Launceston MIU there if needed.
Visited Don't know on October 2022
Review titled Launceston Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 12 October 2022
Thank you for your feedback in relation to Launceston Minor Injury Unit. We are pleased to hear that you received the care we would expect. We will forward this to the Matron and Team lead who will be delighted to hear your feedback.
Provided by Care opinion
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Review titled Wonderful care
Rated 3 stars out of 5
by Gaile Brooks - Posted on 15 January 2023
I would like to thank all the staff for looking after Trevor so well over 3 months. He really loved being up there and still remembers and speaks of you. He has now settled at Meadowbrook and receiving excellent ongoing care. My journey time has been considerably reduced. Thanks Gaile
Visited Geriatric Medicine on October 2022
Review titled Launceston Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 18 January 2023
Dear Gaile Thank you for your lovely feedback regarding the care Trevor received at Launceston Community Hospital. The staff are very grateful for the feedback and thank you for taking the time to leave it. They are also pleased to hear that he has settled in well. Many thanks Becky
Provided by Care opinion
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Review titled Fantastic service.
Rated 5 stars out of 5
by Andy Evans - Posted on 22 June 2022
Arrived at1000, welcomed by polite, efficient receptionist. Directed to waiting area. Barely sat down before I was called for examination. Briefly returned to waiting area before X-ray. Shortly after I was recalled for treatment. In that time my injury had been referred to Treliske and Derriford. So within Two hours I travelled 20 miles was treated and returned home with a plaster cast. Fantastic.
Visited Don't know on June 2022
Review titled Launceston Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 22 June 2022
Thank you so much for your positive feedback in relation to one of our Community hospitals. Feedback like yours is so nice to receive. We will forward this to the Matron and team lead who will cascade to the relevant staff members who will be delighted to hear your feedback.
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Review titled Awful disgusting behaviour
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2022
My mum was in desperate need of a stoma bag, because we had used all the ones we had. Went in to ask for help, guy behind the counter didn’t want to know. Huffed puffed, told us we should of brought enough with us and told us to ring 111. My poor mum, left with no help and a burst stoma bag.
Visited Don't know on April 2022
Review titled Launceston Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 20 April 2022
We are very sorry to hear about your experience in one of our Community hospitals. We have forward your feedback to the Matron who will speak with all relevant staff members involved. In the meantime, if you wish to take this further please do not hesitate to contact Pals and Complaints on cpn-tr.Palscft@nhs.net who will be able to assist you further.