Kettering General Hospital - Ratings and reviews
Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Tony Lynett - Posted on 19 March 2024
I received excellent care from all the staff I met in the Haematology Department and especially from the Consultant who was tremendously thorough and took time to explain my symptoms and treatment. I am very grateful and feel much better now. Thank you.
Visited Haematology on March 2024
Review titled Kettering General Hospital
Replied on 08 April 2024
Dear Tony, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff took time to listen and explain things to you. I will ensure that this feedback is passed on to the team in our Haematology Department. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Hip replacement surgery
Rated 5 stars out of 5
by Ken Bonser - Posted on 31 March 2024
I was recently admitted for replacement hip surgery. The whole process from being placed on "a list" to the actual surgery was first class. Pre- appointments were managed efficiently and the admittance procedure was seemless. The standard of care, whilst in hospital from all the staff was friendly, respectful and I was constantly reassured. kgh does not always get the best press but this would quickly improve if these standards could be replicated accross the hospital. I am surprised that kgh does not follow up, with pateince, to review its services as a matter of course rather then me having to search for the opportunity? Once again thank you, the service would not have been better if I had gone private.
Visited Paediatric Surgery on March 2024
Review titled Kettering General Hospital
Replied on 08 April 2024
Dear Ken, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that standard of care and communication was good whilst you were in hospital. The hospital uses the friends and family test to ask patients for feedback whilst in hospital and we are sorry this was not available to you I will ensure that this feedback is passed on to the teams on the Orthopeadic Wards. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Absolutely brilliant service
Rated 5 stars out of 5
by June - Posted on 02 February 2024
Had appointment on 1st February at the Breast Clinic for every woman's biggest fear. How lucky we are to have this wonderful service whereby you are seen by a professional within 2 weeks of referral plus mammogram, ultrasound and results within two hours of attending. Such caring, sympathetic and dedicated staff who understand exactly how anxious their patient feels. Bless you all for the kindness shown by all from the moment I walked through the door.
Visited Breast cancer services on February 2024
Review titled Kettering General Hospital
Replied on 08 March 2024
Dear Patient, Thank you so much for taking the time to leave this positive feedback. We are so happy that you had a good experience with us, and that our staff treated you with kindness. I will ensure that this feedback is passed on to the team in our Breast Unit. Kind Regards, Mandy McQueenie Patient Experience Manager
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Review titled Caring
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
All staff at the breast centre from the receptionist through to consultant, nurses and staff who operate mammogram and ultrasound were so lovely and caring
Visited Breast cancer services on February 2024
Review titled Kettering General Hospital
Replied on 08 March 2024
Dear Patient, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were caring. I will ensure that this feedback is passed on to the team in our Breast Unit. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Great service
Rated 5 stars out of 5
by Irene Spencer - Posted on 15 February 2024
My husband has been in the short stay unit for a few days. He wants everyone to know how hard working the staff are and how pleasant they are to the patients Nothing is too much trouble for them He would like to thank them all for the care he has received Well done all of you.
Visited Don't know on February 2024
Review titled Kettering General Hospital
Replied on 08 March 2024
Dear Irene, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff worked in a positive way. I will make sure that this feedback and thanks is passed on to the team our Short Stay Team. Kind Regards, Mandy McQueenie Patient Experience Manager
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Review titled Excellent care
Rated 5 stars out of 5
by SUE LANGTON - Posted on 28 January 2024
Arriving in A & E was assessed within 2 hours and directed to the Miami unit who were absolutely faultless. I cannot praise enough the care that I received and was so impressed with all members of staff involved. I was admitted to the hospital under the care of the orthopedic team and again received first class treatment. In my experience I am unable to fault the NHS in any way.
Visited Accident and emergency services on January 2024
Review titled Kettering General Hospital
Replied on 31 January 2024
Dear Sue, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us and you were impressed with the care you received. I will ensure that this feedback is passed on to the teams in Accident and Emergency and Miami. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
The children A&E and Skylark could not have been any better when looking after my son. Kind, efficient, caring and always there. The communication was brilliant, keeping me informed at every step. Everyone has been amazing. I’ve not been to a hospital for many years, so not sure what I was expecting, but the care we received was amazing. Thank you very much.
Visited Children's & Adolescent Services on January 2024
Review titled Kettering General Hospital
Replied on 31 January 2024
Dear Parent, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were able to care for your son in a kind and caring way. I will ensure that this feedback is passed on to the teams In Skylark and Children's Accident and Emergency Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Staff were very attentive
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
Having trouble after a fall and having many cuts and being on warfarin it was found hard to stop the bleeding the doctor and the staff did everything in their power over a couple of hours to successfully stop it and the after care was exceptionall
Visited Accident and emergency services on January 2024
Review titled Kettering General Hospital
Replied on 05 January 2024
Dear Patient, Thank you so much for taking the time to leave this feedback. We are so pleased that you had a positive experience with us, and that our staff were effective with their care. I will ensure that this feedback is passed on to the team in Accident and Emergency. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Skylark ward
Rated 5 stars out of 5
by Em j - Posted on 04 January 2024
On the 30th of December our 5 week old baby became very sick. It was a truly frightening time seeing our baby weak and struggling to breathe. The skylark team were amazing. They could not do enough to help and were very reassuring. They all showed compassion and they went the extra mile. They gave amazing care.
Visited Children's & Adolescent Services on December 2023
Review titled Kettering General Hospital
Replied on 05 January 2024
Dear Em j, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were compassionate and gave good care. I will ensure that this feedback is passed on to the team on Skylark Ward. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Miss Lynda M Hayes - Posted on 21 December 2023
Everyone was so friendly and helpful, from reception to the nurse in wellbeing to the radiologist. I felt completely at ease. The whole department was clean and welcoming. My appointment with the consultant was on time and he explained everything well and he was very kind. Everything was handled smoothly and professionally.
Visited Oral and Maxillofacial Surgery on December 2023
Review titled Kettering General Hospital
Replied on 29 December 2023
Dear Lynda, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive appointment with us, and that our staff made you feel at ease. I will ensure that this feedback is passed on to the team. Many Thanks, Mandy McQueenie Patient Experience Manager