James Paget University Hospital
Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic service provided by fantastic people.
Rated 5 stars out of 5
by Lesley Campbell - Posted on 07 June 2023
I needed to attend this a&e for the first time at this hospital. Given the poor experiences I had at the London hospital near where we used to live, I was resigned to having a long wait and be seen by disinterested and rude staff. But not at all at James Paget. From the moment I hobbled in till I left, diagnosed and treated, 2 hours later, I was met with nothing but kindness, patience, helpfulness and efficiency by all the staff members I came into contact with - receptionists, triage nurse, porters, X-ray staff, treating nurse and security. The Triage Nurse , the treating nurse and the security man all went out of their way to assist me getting around instead of just waiting for a free porter. I also witnessed the reception staff doing the same for others too and in such a kind manner. Always looking at what the patient needed as opposed to what their job was. Fabulous. Thank you so much all!
Visited Accident and emergency services on June 2023
Review titled James Paget University Hospital
Replied on 27 July 2023
Dear Lesley Thank you so much for taking the time to share your wonderful feedback regarding the care and treatment you received. I have shared with the teams involved, who will be pleased that they had such a positive impact during your attendance at A&E. I do hope that you have since made a good recovery. Kind Regards Amanda Hood, Head of Patient Experience and Engagement
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Review titled Such a dedicated staff
Rated 5 stars out of 5
by Ernest Rollings - Posted on 09 May 2023
I went in to hospital as an emergency admission with a strangulated hernia. I am 87 so was quite worried about having a general anaesthetic but a team of 9 doctors looked after me and saw me through the surgery and I was back on my feet the next day and home with a very neat scar. Such a caring group of professionals and they have given me my life back in the garden after 2 years with the hernia through lockdown. Thanks again for your dedication and care. Ernie
Visited Emergency Abdominal Surgery on May 2023
Review titled James Paget University Hospital
Replied on 18 May 2023
Dear Mr Rollings, Thank you for taking the time to post your feedback regarding your recent experience, which I have shared with the teams involved. I hope you continue to recover smoothly - thanks again for sharing this with us. Best Regards, Oliver Cruickshank Head of Communications and Engagement
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Review titled A smooth ordeal!
Rated 5 stars out of 5
by Andrew Parker - Posted on 16 May 2023
After suffering some symptoms similar to a stroke I called 111, they advised upon assessment I would need an Ambulance sending to be sure I was ok. The crew arrived, and its these guys I'm most grateful for. Wish I could name them! Calm, super friendly & very professional, all three of them, including one student Paramedic, very impressed by all! Once I'd been assessed at the A & E said student stayed with me, till we were all sure where I was going next & then took me where I needed to go. Had a bit of a wait after that but I didn't mind at all. The Doctor's & all staff were professional & friendly. We're lucky to have you all guys!
Visited Accident and emergency services on May 2023
Review titled James Paget University Hospital
Replied on 18 May 2023
Dear Mr Parker, Thank you for taking the time to post your feedback regarding your recent experience, which I have shared with the teams involved, including staff at the East of England Ambulance Service. Best Regards, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Excellent maternity care.
Rated 5 stars out of 5
by Diane Walker - Posted on 03 June 2023
My daughter was admitted for an induction of labour in her 1st pregnancy last Thursday 25th May 2023. Although the initial ward she was on did appear short staffed and extremely busy, I cannot fault the care she received especially on the labour ward where she stayed from Sunday 28th in the afternoon to Monday 30th when she gave birth at 4.06am - all the midwives involved in her care were kind, extremely knowledgeable and kept all of us informed of every step during her labour and delivery. I can’t praise them highly enough and wouldn’t hesitate to recommend them, especially in the light of recent adverse media coverage.
Visited Maternity services on May 2023
Review titled James Paget University Hospital
Replied on 07 June 2023
Hello Diane Thank you for taking the time to share your feedback regarding your daughter's recent experience of care, which I have shared with the maternity team. The team will be so pleased to learn that they had such a positive impact during your daughter's labour and delivery. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled disappointing - go to the n and n if you can
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I found the staff to be rude and unsympathetic. This was in stark contrast to my experience at the n and n a few day previously. Though the Paget is significantly closer to me the N and N were so much more reassuring, sympathetic and polite. I would much rather take the hour long journey there than have to deal with the obnoxious staff at the James Paget. Fortunately I am able to do this and I can only feel sorry for the people who do not have that option.
Visited Accident and emergency services on May 2023
Review titled James Paget University Hospital
Replied on 26 May 2023
Dear sir or madam, I am deeply sorry to hear that you have had this experience at our hospital. We would welcome a further conversation and feedback on what you have experienced - please contact PALS@jpaget.nhs.uk or phone 01493 453240 to speak to someone. My apologies again, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Labour and delivery
Rated 5 stars out of 5
by Abbie - Posted on 22 May 2023
I come into hospital last week to have my little boy, nothing but pure love and dedication from the midwives that took great care to look after me aswell as my little boy, I had to be rushed for a emergency c section as I was progressing and the midwife that done 1-1 care with me and she delivered and took care of my baby boy was a absolute angel, my anxiety hit in hard and she was the most supportive lady I have ever met, once I had my son I spent 24 hours on ward 11 and those midwives on there was also brilliant, they helped me to get my boy to latch on, they helped me in regards to my mental health, they stayed and actually spent time with me if I needed to talk to them, I generally couldn't fault my labour and delivery, I'm now 1 week postpartum and my boy is thriving and I'm healing so well and being so mobile.
Visited Maternity services on May 2023
Review titled James Paget University Hospital
Replied on 26 May 2023
Dear Abbie, Thank you for taking time to feedback your experiences of maternity services at our hospital - this will be shared with colleagues working in those teams. Best wishes to you and your newborn! Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
Information supplied by James Paget University Hospitals NHS Foundation Trust