James Paget University Hospital - Ratings and reviews
Reviews
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Review titled Absolute shambles!!!
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2023
Left waiting for over an hour for pain relief, before another 6 hour wait to finally see a doctor!! The doctor got my name wrong (bad start), before getting my medical details confused with someone elses!! They nearly rang someone elses next of kin for me!!
Visited Accident and emergency services on December 2023
Review titled James Paget University Hospital
Replied on 03 January 2024
Dear Patient I am so sorry to hear that your recent experience of using our services was not positive. We would really like to understand better what happened on this occasion and would encourage you to contact our Patient Advice and Liaison Service (PALS) team via email PALS@jpaget.nhs.uk or via telephone on 01493 453240. Our team would be happy to speak with you. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Just brilliant care
Rated 5 stars out of 5
by Kevin Sanderson - Posted on 01 November 2023
I had a minor operation for an abdominal hernia today. I can’ praise the staff, organisation or facilities enough. All the staff were kind, understanding, patient and explained everything to me in words I could understand. Whilst having an operation is never great, they. Add the whole experience as good as it could be.
Visited Don't know on November 2023
Review titled James Paget University Hospital
Replied on 02 November 2023
Dear Kevin Thank you for taking the time to post your feedback following your hernia operation yesterday, which I have shared with the teams involved in your care. I am so pleased that you found the staff kind and patient and that you received explanations in a way that you could understand. I do hope that your recovery continues to progress well. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Outstanding care for patients & parents
Rated 5 stars out of 5
by Lily - Posted on 11 November 2023
After my baby had became poorly with rsv we had a short stay on ward 10. All I can say is just how outstanding every member of staff is. Caring ,considerate and compassionate not only for the patients but also the parents. No ask was too big or small and I was always being asked if there was anything I needed. When obs needed to be done on my daughter when she was alseep the nurses where so quiet and gentle she didnt wake up once and was able to sleep through the whole thing (praise needed from a sleep deprived mum!!) Thankyou so much.
Visited Children's & Adolescent Services on November 2023
Review titled James Paget University Hospital
Replied on 15 November 2023
Dear Lily Thank you for taking the time to post your lovely feedback following your recent experiences of your daughter receiving care on ward 10, which I have shared with the staff involved. The team will be so pleased to receive your kind words of praise. I do hope that your daughter is recovering well. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Outstanding Care
Rated 5 stars out of 5
by Karen D - Posted on 29 November 2023
Had to attend A and E with my daughter. We experienced brilliant service, we were seen promptly without waiting a long time. Department was clean. Staff were truly amazing, they went over and above to look after us, were polite, friendly and caring. We were treated as a person not a number. Doctor was thorough and gave us time despite being extremely busy. And to finish off, whilst waiting to be seen by the doctor I was given a lovely cup of tea. Couldn't speak highly enough about the caring staff. Thank you to each and every one, and thank you NHS!
Visited Accident and emergency services on November 2023
Review titled James Paget University Hospital
Replied on 05 December 2023
Dear Karen Thank you so much for taking the time to share your recent experiences of attending A&E with your daughter, which I have shared with the relevant teams. It is great to hear that you were well looked after by our amazing staff. I do hope that your daughter has made a full recovery. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Patronising and inaccurate information
Rated 3 stars out of 5
by Anonymous - Posted on 01 December 2023
Having been referred by my Optician to the Eye clinic. I found the reception and nursing staff helpful and friendly. Shame I can’t say the same about the totally dismissive , patronising and unhelpful consultant who made me feel I was totally wasting her time ( believe me I wouldn’t have been there by choice)! Now having read the letter which was sent to my GP, I am shocked at just how inaccurate the information around my referral and consultation is!! Making me look like I was neurotic. The letter stated I presented from casualty ( not true) , I was “extremely anxious” ( not true) concerned yes but who wouldn’t be when you can suddenly not see clearly and your Optician does urgent referral !! Apparently I asked for a second option ( again not true ) the consultant gave me a 4wk follow up, which I can and will cancel as I don’t need it. Overall , very disappointed in the dismissive manner in which I was treated and very unhappy that untruths have been written. I have worked for the NHS patient facing for over 30yrs, I pride myself on treating every patient individually and with the same level of respect, care and understanding regardless of severity of their presenting problem. Shame I wasn’t shown the same curtesy by the Consultants I saw. Costs nothing to be pleasant and reassuring. The least I expect is an accurate account of my visit. Very unimpressed , it’s no wonder patients have such little faith in the service. I don’t care how busy we are manners and kindness cost nothing!!
Visited Ophthalmology on November 2023
Review titled James Paget University Hospital
Replied on 05 December 2023
Dear Patient Thank you for taking the time to share your feedback following your recent visit to the eye clinic, which I have shared with the relevant teams. I am so sorry to hear that your experiences were not positive. We would like the opportunity to discuss this further with you. Please would you call our Patient Advice and Liaison Services on 01493 453240 or e-mail: pals@jpaget.nhs.uk so that we can understand better what happened on this occasion. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Amazing team
Rated 5 stars out of 5
by Glynnis Etheridge - Posted on 23 October 2023
My journey with my knee operation was a scary experience to say the least . Ward 22 & all members of staff from start to finish helped me to feel relaxed & positive. I can’t praise them enough for the care patience & hard work they carry out .very professional, caring & friendly.Thank you all very much.
Visited Orthopaedics on October 2023
Review titled James Paget University Hospital
Replied on 02 November 2023
Dear Glynnis Thank you for taking the time to share your lovely feedback with us regarding your recent experiences at the Trust. I have shared your comments with the teams involved in your care, who will be pleased to know that they were able to help you feel relaxed and positive during a worrying time for you. I do hope that you are recovering well from your knee surgery. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Outstanding Care
Rated 5 stars out of 5
by Maria Fitzgerald - Posted on 08 October 2023
Thank you so much to ambulance team and special paramedic wound specialist today 8th Oct 23. So proffessional and caring to my mother.
Visited Accident and emergency services on October 2023
Review titled James Paget University Hospital
Replied on 10 October 2023
Dear Maria Thank you for taking the time to share your feedback, which I will pass on to the ambulance/paramedic teams. I do hope your mother is feeling better. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Not listened to
by januaryqj63 - Posted on 20 September 2023
I have been experiencing dizziness and ear issues for several months. My GP was wonderful and conscientious and had no issues in ED or the ENT emergency clinic. However, the ENT Consultant I found very uncaring and rude to my assistance dog. They didn't listen to my concerns and I feel that they won't offer answers until they get perfect ear microsuction from me. I find it extremely painful and disconcerting due to sight loss and recurrent tinnitus.
Visited September 2023
Provided by Care opinion
Review titled James Paget University Hospital
Replied on 26 September 2023
Dear Patient Thank you for taking the time to post your feedback regarding your recent experience of accessing our Emergency Department and ENT clinic, which I have shared with the teams involved. I am sorry to learn that aspects of your experience were not positive. We would like the opportunity to discuss this in more detail with you to understand better what happened on this occasion. If you would like to speak with someone, please do contact our Patient Advice and Liaison Services on 01493 453240 / 01493 453549 or email pals@jpaget.nhs.uk. Our team will be happy to help Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Excellent Treatment & Care
Rated 5 stars out of 5
by Donna Hitchcock - Posted on 15 September 2023
I have received excellent care from all the departments I came into contact with, I was so worried and stressed and have been treated and looked after very well. I want to thank all the Doctors and Nurses that helped me particularly in the Ambulatory Unit, they have seen me the most, all the Doctors & nursing staff have been so kind. Much appreciated, thank you.
Visited Accident and emergency services on September 2023
Review titled James Paget University Hospital
Replied on 18 September 2023
Dear Donna, Thank you for your feedback on your experience at our hospital, and I am glad to hear that you were well cared for and looked after during your stay with us. We have passed on your feedback to the teams and services that supported you. Thanks again, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Not great
Rated 2 stars out of 5
by Anonymous - Posted on 22 February 2024
Most of the maternity staff were lovely and really patience and kind, the neonatal staff were absolutely amazing, not a bad word to say about them. but I over heard a maternity nurse speaking badly of me (I was behind her, she didn’t realise) I had a nurse completely refuse to help me up out of bed to go to the toilet In the middle of the night (I had an emergency c-section) she just told me I should of taken my pain medication, that was the first I’d heard of pain medication. As I was rushed into my emergency c-section my partner had to stay behind and they “forgot” about him in the room after my c-section which I thought was exactly ridiculous and they also thought this was funny…not a laughing moment at all. Some staff were honestly rude and while I completely understand there understaffed and stressed as a young first time mum they didn’t exactly make my experience a good one, honestly now petrified of pregnancy if I’m honest, and I’ve also had many bad experiences with this hospital over my lifetime. While on the other hand I’m so extremely grateful they delivered my baby safely and we’re both well, I will be try to avoid this hospital if I ever fall pregnant again
Visited Maternity services on September 2023
Review titled James Paget University Hospital
Replied on 06 March 2024
Thank you so much for taking the time to share your feedback. I am so sorry to hear of your recent maternity experiences, which I have shared with the team involved in your care. Please could I encourage you to contact our Patient Advice and Liaison Services on Tel: 01493 453240 or via e-mail: pals@jpaget.nhs.uk so that we can better understand what happened on this occasion and provide you with any necessary support? Kind Regards Amanda Hood Head of Patient Experience and Engagement