Ilkeston Community Hospital
Heanor Road, Ilkeston, Derbyshire, DE7 8LNContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
We have used Ilkeston hospital a number of times and always been really impressed however today we received awful service. The receptionist was unbelievably rude to everyone who entered, including refusing to let elderly people have a seat because they were not the patient even though there were lots of free chairs. My mum has injured her wrist and as advised by 111 we attended the urgent treatment centre, the nurse told her the way she injured it won’t have been enough to have caused a break so she refused to x ray it. It has been this bad for a week now, and we cannot get into the GP but she has told us if we would like an x ray we should go to the GP to be referred for one, this seems like such a waste of NHS time when we were already there and had waited 2 hours. My mum was really upset at how she was as spoken to by the nurse, who told her she should have just gone to the pharmacy instead. The whole experience is something we do not want to go through again so we will be avoiding.
Visited Urgent Treatment Centre on June 2023
Review titled Ilkeston Community Hospital
Replied on 27 July 2023
Hello, Thank you for your feedback regarding Ilkeston Hospital UTC. I am pleased to read that you have in the past been impressed with the service. However, I am sorry to read that on this occasion you found the Receptionist to be rude and that the Nurse had upset your mum by the way they had spoken to her. This is not our usual standard of care and your comments have been forwarded on to the Service Manager. If you wish for your concern to be looked into further, please contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net. Thank you
Provided by Care opinion
Information supplied by Derbyshire Community Health Services NHS Foundation Trust