Hull Royal Infirmary - Ratings and reviews
Reviews
-
Review titled Rude
Rated 2 stars out of 5
by Annoyed - Posted on 25 March 2024
The staff in there made me feel so dumb for not remembering a sezuire I had. No sort of care what so ever! Yo not been round from these parts I would recommend york hospital there better trained and better at understanding stuff like autism hull has no clue and should take a leave out of york hospital book honestly! Thinking getting ready checked out at york for what I ve had as it would be a better call for me. Honestly what a joke
Visited Accident and emergency services on March 2024
Hull Royal Infirmary has not yet replied.
-
Review titled What is wrong with HRI staff
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
4th time at HRI. Other 3 times I found the staff rude and uncaring. 6.30pm 13/03/2024 orthopedic receptionist was like I disturbed her. Not very welcoming at all. The nurse was really good. Nice, polite. The doctor didn't even look at me. Just at the screen. I came about my hip but my knees, since where hurting, especially the right one which was warm to the touch and look a little bulging ( not from a bone). I rolled my work trousers up but he didn't even bother looking. Just looked at the screen of a approximately 1 month xray and MRI I had and just said " there's nothing wrong with your knee". Shocking. I been to Castle Hill Hospital and they are wonderful. You feel the staff care. Receptionist are a delight. Doctors can't do more for you.
Visited Orthopaedics on March 2024
Hull Royal Infirmary has not yet replied.
-
Review titled Substandard service
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Apauling behavior by patients behaving like animals . Incompetent doctor I came across . Do us all a favor and privatise the entire system .it is not fit for purpose anymore. I'd rather drop dead at home then to go though 5 hour of Incompetence. As for the morning doctor an initial outbreak of infection it is not an urgent care dept matter . Excruciating headaches unstable mood . Weeping lession. No they do not swab at urgent care . She needs more training obviously and drop the non chalant attitude. Disgusted by the third world inability to access medical issues properly .welcome to the nhs 2024. Especially this doctor . I stayed polite and its more then I can say for 90 percent of the drunk foul mouthed local hull patients.
Visited Accident and emergency services on March 2024
Hull Royal Infirmary has not yet replied.
-
Review titled ward 80
Rated 3 stars out of 5
by Hadyn Varley - Posted on 29 March 2024
I am writing to express my dissatisfaction with the level of care I received during my recent stay on Ward 80, following an initial positive experience in the acute assessment ward. As a 97-year-old individual grappling with chest pain and shortness of breath, I sought medical attention at your facility. After an understandable wait and commendable care in the acute assessment ward, I was transferred to Ward 80 on March 26th. Unfortunately, this is where my experience took a significant downturn. Upon arrival at Ward 80, I felt as though I was merely "dumped" there without a proper handover. The ward seemed to be sparsely staffed, leaving me feeling neglected and uncared for. My settling into the bed was unassisted, and if not for the presence of my son, I fear my basic needs would not have been met. Throughout my stay, I found myself repeatedly requesting blankets, a request that should be simple yet felt like a burden due to the apparent lack of attention. My inquiries, even those unrelated to my medical condition, went unanswered, reflecting a concerning lack of communication and care on the part of the staff. The overall atmosphere on Ward 80 was one of indifference, which is deeply disheartening, especially given the vulnerability of patients like myself. The contrast between the care received in the acute assessment ward and that on Ward 80 was stark and deeply concerning. I am bringing this to your attention not to disparage your entire service, as my initial care was great although slow, but to highlight a significant area for improvement. The well-being and comfort of patients should be a priority across all wards, and I sincerely hope that my feedback will prompt a review and subsequent enhancement of patient care on Ward 80. Consequently, I was initially put onto Ward 8 [just next door] and they were must welcoming and checked on my every 10 minutes, but unfortunately they didn't have bed ready for me. I look forward to your response and the assurance that steps will be taken to address these issues.
Visited Don't know on March 2024
Hull Royal Infirmary has not yet replied.
-
Review titled Exemplary proffessional practice
Rated 5 stars out of 5
by Pauline Elizabeth Sidebottom - Posted on 23 February 2024
I was admitted as an emergency case on Wednesday night of this week.I was poorly and needed emergency treatment.From paramedics to Triage staff to doctors and nurses to porters to CT staff I received the most excellent proffessional and total kindness care.This was start to. Coming home. The hospital HRI.deserve to be praised and the staff who work there.members I remember were the doctors all and nurses that looked after me personally.
Visited Accident and emergency services on February 2024
Hull Royal Infirmary has not yet replied.
-
Review titled Fantastic service
Rated 5 stars out of 5
by Janet Sandland - Posted on 05 March 2024
My hub was sent to the plastic and trauma department after a dog bite from Scarborough. We attended an and e Thursday night and had an appointment Saturday morning at 9.30. Hub was assessed and seen to by the surgeon within 90 minutes. We had a follow up appointment on the Sunday morning,waited about 15 minutes. Very friendly staff,very professional and did an excellent job. NHS at its best.
Visited General Surgery on February 2024
Hull Royal Infirmary has not yet replied.
-
Review titled Amazing Mobile MaxxilloFacial Dr.
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
My husband received a set of stitches to his head and scalp following an altercation with a roof ladder. The MaxxioFacial doctor was amazing despite rushing inbetween different departments and working solo from his mobile "tool box" as the clinic was closed as it was during the night shift! The hospital was very busy!! I just wanted to say a huge thank you for a great service and the complimentary hair cut which my husband received! Great sense of humour whilst delivering professional reassurance and medical care!
Visited Oral and Maxillofacial Surgery on February 2024
Hull Royal Infirmary has not yet replied.
-
Review titled What is going on?
Rated 3 stars out of 5
by Anne Callaghan - Posted on 03 February 2024
I arrived at emergency care by ambulance which my GP had called. I was asked so many times why I felt I needed/ had needed an ambulance. I could only repeat that my GP, in his professional opinion felt I did. What is going on? My complex medical needs do not make for clear communication. 20+ hours in Emergency care and the physical pain was beginning to trigger my mh issues. The surgeon I spoke to was doing tests and I had no issue with waiting. Only the realisation that my independence now depends on my rollator, which I had not been allowed to bring in the ambulance became, for me, the main issue. It was regularly announced to stay hydrated and getting to a water source and attempting to fill the most flimsy plastic cups while in severe pain meant that was not happening. My body pain was extreme and so did at times ask nurses for assistance and hit and miss was the reaction along with lectures of the ways I was attempting to manage by using a hospital wheelchair for my disability. It was not working but I need a walking aid. I had only 1 bag with items for if I was admitted (the last thing I wanted) a cross body bag. The surgeon was very efficient and if I could just find out why or what was exacerbating my usual pain I hoped it could be treated. Again I accept that in any team there are a mix. I also respect the pressure the nursing team are under. Yet some nursing staff appeared to have no knowledge of how to communicate with someone with complex pain. So no matter how much they ' tell me' to do something or how much they persist and raise their voices, if I cannot do it, it is because my body is unable to. At one point I almost urinated because of the intimidation of one nurse. Any lack of communication appeared to involve a number of other nurses becoming involved? I have reflected on my visit I was in extreme pain and had no mobility aid that I needed to go to buy cold drinks or food, going to toilet was a challenge. The surgeon could not get a diagnosis and I was pleased to be discharged. I do remain unsure of it I was a inpatient or outpatient? If a nurse, without any warning should attempt to move anyone without warning, for me it can cause more pain. If not a patient then this needs to be much clearer. I had some much needed meds with me but if not a patient, who is responsible? The mobility for me was the issue and yet have since been told there are walkers available? Again, patient or outpatient? I was trained to be a anti oppressive practitioner and worked with many vulnerable people. I worked in statutory services and realise not all professionals have training, but I would have thought the NHS would be aware of the need to treat all patients or outpatients or whatever we actually were/are with practice that does not oppress, respects the individual and is aware that under different circumstances people act differently when in pain, fear, worry and out of comfort zones. I will be seeking further information.
Visited Don't know on February 2024
Hull Royal Infirmary has not yet replied.
-
Review titled Outstanding service
Rated 5 stars out of 5
by Mrs Judy Jowers - Posted on 30 January 2024
From the moment I entered Medical Outpatients to be seen by the Rheumatology Department I was treated with great consideration, patience and kindness. All the staff went out of their way to put me at my ease, willingly answered questions and anticipated my needs. I was even offered a wheelchair which arrived promptly, was sanitised and proved to be of real benefit. Waiting times were minimal and the organisation was excellent; in the space of just over two hours I had seen the consultant, had blood samples taken, been given a steroid injection and had 3 x-rays. I left feeling reassured and knowing a plan was in place for treatment. The Rheumatology Department is to be highly commended.
Visited Rheumatology on January 2024
Hull Royal Infirmary has not yet replied.
-
Review titled 1st Class Treatment Received
Rated 5 stars out of 5
by Steve Grice - Posted on 09 December 2023
I had to attend Hull Royal Infirmary today for an x-ray on my foot. I was seen quickly and informed that unfortunately I had broken bones in my foot. The care I received was absolutely outstanding from checking in to being discharged back to North Staffs for additional treatment. I know that the NHS are constantly getting poor press but today for me they were outstanding in every way. Thank you to everyone that assisted me today at the Accident and Emergency Dept it is very much appreciated.
Visited Accident and emergency services on December 2023
Hull Royal Infirmary has not yet replied.