Horsham Hospital - Ratings and reviews
Reviews
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Review titled An efficient and friendly department.
Rated 5 stars out of 5
by Della Guy - Posted on 21 September 2023
I didn't have an appointment for my x-ray so didn't know how long I would have to wait. I was so pleased how efficient and helpful the staff were. Professionally and quickly dealt with. Thank you everyone.
Visited Don't know on September 2023
Review titled Horsham Hospital
Replied on 03 October 2023
Thank you so much for taking the time to tell us about your recent positive experience at the X-ray department at Horsham hospital We are very grateful for your feedback which has been shared with the service involved. Best wishes Patient Experience Team
Provided by Care opinion
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Review titled Outstanding people. Pay them more!
Rated 5 stars out of 5
by Ashley Tunbridge - Posted on 02 February 2023
I hate blood tests. Every time I’ve told the phlebotomists this, and that I get faint after, they have gone out of the way to get me talking and easing my mind off of it. They don’t make me feel rushed to get out of the chair, despite the crowds and manage to keep working whilst also ensuring I’m ok and keeping up a conversation. I am just appalled that they’re not being paid what they deserve. I would happily pay more in tax to have this experience every time.
Visited Phlebotomy services on February 2023
Review titled Horsham Hospital
Replied on 10 February 2023
We are very grateful for your positive feedback regarding the phlebotomist at Horsham Hospital which we have shared with the team involved at Sussex Community NHS Foundation Trust. If you would like to discuss the matter in more detail please contact our PALS team at sc-tr.pals@nhs.net. Best wishes.
Provided by Care opinion
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Review titled Fantastic phlebotomist
Rated 5 stars out of 5
by Kerry Crockford - Posted on 01 February 2023
The nurse in room 3 at about 13:00 on Tuesday 31st January was really impressive My veins are really hard to find and she found pretty quickly. The 2 phial of blood came in seconds and there was no bruising afterwards
Visited Phlebotomy services on January 2023
Review titled Horsham Hospital
Replied on 10 February 2023
We are very grateful for your positive feedback regarding the phlebotomist at Horsham Hospital which we have shared with the team involved at Sussex Community NHS Foundation Trust. If you would like to discuss the matter in more detail please contact our PALS team at sc-tr.pals@nhs.net. Best wishes.
Provided by Care opinion
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Review titled Superb sevice
Rated 5 stars out of 5
by japak - Posted on 11 August 2022
One word says it all...( excellent )from start to finish.vey pleasant polite staff most knowledgeable professional service
Visited Dermatology on August 2022
Review titled Horsham Hospital
Replied on 22 August 2022
Thank you so much for taking the time to tell us about your positive experience at Horsham Hospital. We are very grateful for your feedback which has been shared with the service involved. Best wishes Patient Experience Team
Provided by Care opinion
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Review titled Upstairs appointments for wheelchair users
by Hedgehog01 - Posted on 07 July 2022
So some Outpatients appointments are upstairs at Horsham Hospital. This is fine if you are not in a wheelchair. Staff response when questioned on safety risks was someone can go in the lift with you. So then two people trapped if lift breaks down. Lift might work at beginning of appointment but then can’t be guaranteed to still function at the end of appointment. So then would be unable to get out of the building. Any wheelchair patient should always be seen on the ground floor. It is dangerous to have them up on 2nd floor with no other lift to get out. Especially in the event of a Fire. As they can't just walk down the stairs. Because of the above issue I cancelled my appointment as it’s just not safe to be on the 2nd floor. This is an appointment I’ve waited 1 year for but my safety is just as important. On phoning East Surrey Outpatients they fully understood my problem & couldn’t of been more helpful. My appointment got changed to a phone call. As the alternative was to travel to East Surrey. Taking 5+ hours with Patient Transport, travelling & waiting time. So thanks very much East Surrey Booking Team.
Visited July 2022
Provided by Care opinion
Horsham Hospital has not yet replied.
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Review titled Don’t go there
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2022
Reception staff very unfriendly and no understanding of a difficult situation. Nurse that we saw was incredibly rude and extremely disrespectful and my daughter was left in tears after the experience.
Visited Urgent care centre on April 2022
Review titled Horsham Hospital
Replied on 17 May 2022
Thank you for taking the time to give feedback on your visit to Horsham Hospital. I am sorry to hear that your Daughter was left distressed after her experience. If you would like to discuss the matter in more detail please contact our PALS team at sc-tr.PALS@nhs.net Best wishes Patient Experience Team
Provided by Care opinion