Honiton Hospital
Marlpits Lane, ., Honiton, Devon, EX14 2DEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Always closed when you need them!!!
Rated 1 star out of 5
by Lewis Gibbs - Posted on 11 July 2024
The service is clearly advertised as being open 08.00-20.00 daily. Arrived at 19.03 today to find that MIU was already closed. This is not the first time this has happened. I won’t bother next time as this simply delays treatment and causes frustration.
Visited Urgent care centre on July 2024
Honiton Hospital has not yet replied.
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Review titled MIU
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
A very big thankyou to everyone at Honiton MIU especially the person who examined my extremely painful hand today. Tendonitis diagnosed and a splint supplied.
Visited Urgent care centre on April 2024
Honiton Hospital has not yet replied.
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Review titled Speedy caring service
Rated 5 stars out of 5
by AMM - Posted on 04 October 2023
Took my mother to the Minor Injuries unit with a badly bloodshot and sore eye. She was seen within half an hour by a very caring and reassuring nurse. She examined both of my mums eyes thoroughly and then took the time to explain what was wrong, why it had happened, how to look after the eye and how long recovery was likely to take. She explained everything with great clarity and a sense of humour as well, and gave my mum the reassurance she needed. It was such a good experience, please pass on our thanks to the staff. Another nurse was looking after an elderly gentleman nearby and treating him with great compassion and respect. We were so impressed and feel very lucky to have this community resource available to us.
Visited Urgent care centre on October 2023
Review titled Honiton Hospital
Replied on 06 October 2023
Thank you for taking the time to share your experience at the Minor Injuries department at Honiton Hospital. I am delighted to hear that you are so happy with the care you're mum received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Karen Facey Patient Experience Royal Devon University Healthcare (Eastern)
Provided by Care opinion
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Review titled Keeps closing without notice
Rated 1 star out of 5
by Christopher Harrison - Posted on 05 June 2023
The minor injury unit is supposed to be open until 8pm. It keeps closing hours before that. That's bad enough but perhaps may be 'understanable' due to staffing levels or whatever. But what is inexcusable is that there's no way of finding out before travelling that this has happened. If you phone the hospital there is no message saying that the hospital is closed. So four times now I have travelled 10 miles to the hospital only to find out it's closed early.
Visited Urgent care centre on June 2023
Review titled Honiton Hospital
Replied on 06 July 2023
Dear Mr Harrison, Thank you for sharing your experience. I am sorry to read about it. If you would like to us to look into this, please call our Patient advice and liaison service on 01392 402093 (9 am to 3 pm, Monday – Friday) or write to us at rduh.pals-eastern@nhs.net Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Seen quickly and efficiently
Rated 4 stars out of 5
by Andy Smart - Posted on 19 May 2023
Attended Minor Injuries this morning after being involved in a car collision. Told there would be a wait of an hour and seen after an hour. Doctor very helpful and attentive, student also. Could not fault the care given. Examined thoroughly with my mind put at ease. Great care.
Visited Don't know on May 2023
Review titled Honiton Hospital
Replied on 15 June 2023
Dear Mr Smart, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. I hope you are doing better. Kind regards, Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Absolutely wonderful!
Rated 5 stars out of 5
by Tom Freeland - Posted on 24 April 2023
Took my son there on 23/04/23 afternoon with a suspected broken arm from rugby. Turns out it was indeed a nasty break. The team were absolutely wonderful! We were seen pretty much immediately, xrayed twice and plastered well within 1.5 hours. Everyone we saw were all were fabulous, caring, efficient, friendly and helpful, and they even managed to make it a lot of fun and made my son smile throughout! I didn't catch anyones's names, but a massive thank you!
Visited Urgent care centre on April 2023
Review titled Honiton Hospital
Replied on 25 April 2023
Dear Tom Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care your son has received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Brenda Leaman Patient Experience Lead Royal Devon University Healthcare (Eastern)
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Review titled Rude and abrupt
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2023
I called the MIU dept. on Sunday to ask if I could have my eyes looked at since although I'd called 111 at 6am and been told I would need to be seen within 6 hours, I'd had no response. During the first call I was given the opening time,12 noon and advised I could be seen there. Having low immunity and still feeling wary, I explained & asked if I could wait somewhere other than the main area - I was told there was nowhere to put me! I also asked if there were many waiting & I was abruptly told that they weren't open yet and she didn't know how many were waiting outside the door. I decided not to go, hoping 111 would call back soon. This didn't happen so I decided to make a brief call to check how many were waiting. A different person answered this time and when I tried to explain my reason for asking, she interrupted, was very abrupt, saying she couldn't help my situation, that they were very busy and before I had chance to say anymore, she put the phone down. I was really shocked at the attitude and in no way did I feel that I'd be comfortable visiting the unit. In the end, because my left eye was getting worse and I'd still not received a call as well as knowing that local pharmacies closed at 4pm, I visited a local optician where I was met with kindness and understanding. Fortunately they were able to give me some eyedrops and advice. Please note that I'd also tried to get eyedrops from several pharmacies but unfortunately none of them had stock. To sum up, I'm really saddened by the attitude of the two people I spoke to in MIU and while I understand there are pressures, there is no need for rudeness and lack of understanding.
Visited Urgent care centre on April 2023
Review titled Honiton Hospital
Replied on 25 April 2023
Dear Anonymous I am sorry to hear of your experience. If you would like to discuss this further please contact the PALS office on 01392 406050 who will be happy to look into this further for you. Kind regards Brenda Leaman Patient Experience Lead
Information supplied by Royal Devon University Healthcare NHS Foundation Trust