Heavitree Hospital - Ratings and reviews
Reviews
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Review titled Huge relief
Rated 5 stars out of 5
by Sue - Posted on 15 March 2024
I had waited a long time for my appointment and was dreading it, but I couldn't have had a kinder, more respectful experience. I am so grateful to the Doctor who saw me. They were everything that I would have wished them to be. Their listening skills were excellent, and their reassurance too. Thank you!
Visited Dermatology on March 2024
Heavitree Hospital has not yet replied.
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Review titled Friendly, professional & informative
by sambazh89 - Posted on 11 January 2024
Seen marginally in advance of appointed time. All team members were friendly, professional & informative. I felt safe & cared for. The surgical nurse was also explaining to a student what she was doing and why. She seemed to be a very good teacher/coach.
Visited January 2024
Provided by Care opinion
Review titled Heavitree Hospital
Replied on 11 January 2024
Dear Sambazh89, Thank you for taking the time to share your experience at the RD&E Heavitree Hospital. I am delighted to hear that you felt safe and cared for. Thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Best Wishes Karen
Provided by Care opinion
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Review titled Great experience
Rated 5 stars out of 5
by Rebecca - Posted on 31 January 2024
My Daughter attended day surgery & all the staff we met, were fantastic. It was the 1st time my Daughter had been in hospital & everyone made her feel at ease. A special mention to the Nurse who looked after us.
Visited Children's & Adolescent Services on January 2024
Heavitree Hospital has not yet replied.
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Review titled Amazingly good service throughout.
Rated 5 stars out of 5
by Bill Maynard - Posted on 09 August 2023
From the booking procedure (through initial consultation, speed of appointments, the (minor) operation) to cup of tea and biscuits afterwards, my whole experience has been fantastic. All staff were efficient and friendly. Thank you so much.
Visited Dermatology on August 2023
Review titled Heavitree Hospital
Replied on 24 August 2023
Dear Patient Thank you for taking the time to leave feedback. I am glad that you had a good experience throughout your journey with Heavitree Hospital. Kind regards Lisa
Provided by Care opinion
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Review titled Great care and skill
Rated 5 stars out of 5
by Christine Lethbridge - Posted on 26 August 2023
I attended the department for removal of a BCC on my nose and found the care by all members of staff to be exceptional. The skill and care which the staff showed during the procedure was superb. To deal with small wounds in difficult areas which are visible to the world must take a great deal of expertise and I do not believe enough recognition is given to these practitioners First rate!!
Visited Dermatology on August 2023
Review titled Heavitree Hospital
Replied on 30 August 2023
Dear Patient Thank you for your feedback. It is lovely to hear that you found the staff caring and professional. I will pass on your kind words to the team at Heavitree Hospital. I hope that you have a speedy recovery. Kind regards Lisa
Provided by Care opinion
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Review titled Positive experience
Rated 5 stars out of 5
by Brian Chapman - Posted on 04 July 2023
Attended dermatology clinic on 3rd July. Everyone that I met was helpful and reassuring. The receptionist was cheerful and welcoming. The lady registrar that examined and treated me was absolutely first class, kind, compassionate and with a sense of humour.
Visited Dermatology on July 2023
Review titled Heavitree Hospital
Replied on 06 July 2023
Dear Mr Chapman, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. If you would like us to forward this compliment to the relevant staff, please send us your details (full name, date of birth and Hospital/NHS number) along with title of this feedback to rduh.pals-eastern@nhs.net and we will do so. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled A Big Thank You
Rated 5 stars out of 5
by Helen - Posted on 03 July 2023
I recently attended an appointment at the dermatology department, to assess an area on my lip. The appointment came really quickly following my initial assessment with my GP, which was much appreciated. The dermatology consultant was really thorough and professional. She answered all my questions and gave me all the information and treatment I needed to manage the condition. She was kind and reassuring, and followed up the appointment with a letter reconfirming everything discussed in the referral. I can't thank the whole team enough for all their help in providing a brilliant service - thank you everyone.
Visited Dermatology on June 2023
Review titled Heavitree Hospital
Replied on 06 July 2023
Dear Helen, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Best possible experience
Rated 5 stars out of 5
by Sharon Sproat - Posted on 29 April 2023
I attended the morning glaucoma screening clinic on 26 April 2023. I was very impressed. I saw five (or six?) different clinicians and each of them was friendly, professional, knowledgeable and answered my questions. And the clinic was very efficient - I barely had a chance to get out my newspaper or chat to my neighbour before I was called to another room for another test! The receptionist was friendly as well. Please give my praise and thanks to all of the staff on duty that morning.
Visited Ophthalmology on April 2023
Review titled Heavitree Hospital
Replied on 18 May 2023
Dear Ms Sproat, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. To enable us to log and forward this compliment to the relevant staff, please send us your details (full name, date of birth and Hospital/NHS number) along with this feedback by writing to us at rduh.pals-eastern@nhs.net Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Dermatology,a great department
Rated 5 stars out of 5
by Helen Luke - Posted on 17 April 2023
I had mohs surgery in January, the whole team of staff were wonderful,I could not fault them, they were very caring and put me at ease,thank you for all your kindness
Visited Dermatology on February 2023
Review titled Heavitree Hospital
Replied on 18 May 2023
Dear Ms Luke, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Unfriendly service
Rated 1 star out of 5
by Suzie - Posted on 12 February 2023
I was really baffled by my experience as a patient today. The clinician I saw today (who didn't not even introduce herself) was very rude to me. She blamed most of my issues on nail varnish and the odd perfumed moisturers I very rarely use, which I tried to tell her. She came to this hypothesis before I'd even talked about my issues. At the end, she looked at me and assumed I didn't pay for my prescriptions. She (rudely) seemed surprised when I told her I pay for mine. She never smiled, not once. She had an incredibly rude tone and would interrupt me. She didn't listen to what I needed to say about the problems I'd had with my skin, for many many years and all the things I had already tried. Sometimes she was patronising with her language and tone, e.g. "has no one ever old you that?!"I work for the NHS and have done for many years, and I have never come across a professional so rude to a patient. I would never dream of treating a patient in such a way and giving them such an attitude. I'm a thirty year old professional woman and I was spoken to like I was perhaps to her just a silly girl wasting her time who should not be there. The rest of the staff there who I saw and spoke to on the way in were friendly and polite. I will be requesting a different person to see me next time.
Visited Dermatology on February 2023
Review titled Heavitree Hospital
Replied on 03 March 2023
Dear Suzie, Thank you for sharing your experience. I am sorry to read about this. If you would like us to log this as a complaint for investigation and to improve our services, please send us the details along with your full name and hospital/NHS number to our email address: rduh.complaints-eastern@nhs.net or by post (PALS office, Royal Devon and Exeter Hospital, Barrack Road, Exeter, EX2 5DW). Please do not hesitate to call our Patient advice and liaison service on 01392 402093 (9 am to 3 pm, Monday – Friday) if you have any further queries. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)