Harrogate District Hospital
Lancaster Park Road, Harrogate, North Yorkshire, HG2 7SXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Absolutely amazing care at the Endoscopy Unit
Rated 5 stars out of 5
by John F - Posted on 01 October 2022
I attended the Endoscopy Unit today for both a Gastroscopy and Colonoscopy. Every single step of my patient journey was incredibly well managed. The efficient and very helpful booking process was a great start and the preparatory materials sent to me were clear and well put together. On arrival, the Unit looked clean, professional and appeared to be very organised. I was greeted by a lovely welcoming staff member and then cared for by the most personable, caring and attentive nursing staff before, during and after my procedures. The Consultant was very personable and incredibly thorough, much more so than I have experienced with similar examinations at other Trusts. People living in Harrogate need to understand just how lucky they are to have such a wonderful service on their doorstep. Overall, an outstanding level of care and (even though it's a far from pleasant procedure to have to endure from a patient perspective) a delightful patient experience. Well done.
Visited Gastrointestinal and Liver services on October 2022
Harrogate District Hospital has not yet replied.
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Review titled Unpleasant experience
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2022
Refered by 111 to Harrogate A and E. This is after attempts at finding a GP for a heightend issue. Which along with others also sent to A and E is a general theme. Seen by a male Doctor who's response was essentially what are you doing here. Without asking hes taking my blood pressure. In and out in 2 minutes, no investigation and very few questions. Didn't read the notes or understand the background. Total lack of respect, zero people skills and lack of empathy. I was then sent to GP out of hours. The over whelming feeling is we don't really want you here. If you're not able or willing to assist why send people in the 1st place. Why say ring us back if gets worse, if you treat people as if there a nuisance. We appreciate the system is broken. But this is not the fault of the patient. Part of the reason there is a backlog is due to people not been seen or treated properly in the first place or being passed round the houses. Getting hold of a GP is challenging and people are left weeks waiting for an appointment. Hence the reason things escalate.
Visited Accident and emergency services on October 2022
Harrogate District Hospital has not yet replied.
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Review titled Outstanding experience at the Endoscopy Unit
Rated 5 stars out of 5
by John F - Posted on 01 October 2022
I attended the Endoscopy Unit today for both a Gastroscopy and Colonoscopy. Every single step of my patient journey was incredibly well managed. The efficient and very helpful booking process was a great start and the preparatory materials sent to me were clear and well put together. On arrival, the Unit looked clean, professional and appeared to be very organised. I was greeted by a lovely welcoming staff member and then cared for by the most personable, caring and attentive nursing staff before, during and after my procedures. The Consultant was very personable and incredibly thorough, much more so than I have experienced with similar examinations at other Trusts. People living in Harrogate need to understand just how lucky they are to have such a wonderful service on their doorstep. Overall, an outstanding level of care and (even though it's a far from pleasant procedure to have to endure from a patient perspective) a delightful patient experience. Well done and thank you!
Visited Don't know on October 2022
Harrogate District Hospital has not yet replied.
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Review titled Caring Staff
Rated 5 stars out of 5
by Y Walsh - Posted on 03 November 2022
All nurses, the anaesthetist, surgeon and team plus those serving meals were kind and caring. Considering how overworked this hospital is generally, I applaud the attitude of all those that treated me. I think we should be proud of what they achieve under such a difficult workload. My thanks to all.
Visited Gynaecology on October 2022
Harrogate District Hospital has not yet replied.
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Review titled Saddened
Rated 2 stars out of 5
by Anonymous - Posted on 22 October 2022
Its sad when an old lady shouting for a nurse so she can go to the toilet is ignored. I was visiting someone else when she was shouting. I gave her her buzzer and pressed it for her. 3 times. 3 times 3 different nurses turned it off, said they would 'get someone' and none returned. The poor lady was mortified that she then wet the bed. The nurses were chit chatting at the desk.I know they are busy a lot of the time, but to sacrifice an old helpless lady's dignity when it comes to basic human needs is awful and sad.
Visited General Medicine on October 2022
Harrogate District Hospital has not yet replied.
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Review titled Caring and efficient staff
Rated 5 stars out of 5
by Tizzie H - Posted on 26 September 2022
I was referred by my GP for an emergency appointment after suffering from blurred vision for several days. 2 hours after contacting my GP I was called by the Opthalmology department offering me an appointment 1 hour later. I was seen really quickly and treated within 2 hours of arriving. All of the staff were very friendly, caring and professional, making sure I was ok and explaining what would happen next. Our NHS is amazing, thank you!
Visited Ophthalmology on September 2022
Harrogate District Hospital has not yet replied.
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Review titled Terrible-sent out of hospital for lack of beds
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2022
5 weeks of asking gp and hdft for support with pain, ultrasound identified Gall stones but Consultant said I needed a ct scan for the suspected Hernia. Sent home with pain relief and told to expect a long wait. Two days in Same Day Emergency care where I was given oramorph as they recognised the pain I am in but no beds for admission. I'm left in pain for the 5th week.
Visited Accident and emergency services on September 2022
Harrogate District Hospital has not yet replied.
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Review titled Professional and great oractice
Rated 4 stars out of 5
by Anonymous - Posted on 05 September 2022
Spent 24 hours in Wensleydale ward after surgery. Great staff from catering to consultant always kept you informed. Could not fault my experience.
Visited Gynaecology on September 2022
Harrogate District Hospital has not yet replied.
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Review titled Caring Team in A&E
Rated 4 stars out of 5
by Anonymous - Posted on 31 August 2022
My elderly mother fell and broke her hip and she ended up in A&E for assessment. Although her stay in the department was a long one before moving to a ward (10 hrs), it was clear to see just how busy and stretched all the staff and departments were, yet the nursing staff, radiology team, doctors and reception staff were all so kind and helpful and nothing was too much trouble. Mum also has Alzheimer’s and the staff were very caring and compassionate. Thank you.
Visited Accident and emergency services on August 2022
Harrogate District Hospital has not yet replied.
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Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2022
Straight to the point, great services by a great team. brilliant banter in a very professional environment.
Visited Accident and emergency services on July 2022
Harrogate District Hospital has not yet replied.
Information supplied by Harrogate and District NHS Foundation Trust