Hammersmith & Fulham Mental Health Unit - Ratings and reviews
Reviews
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Review titled Uncontactable
Rated 3 stars out of 5
by Anonymous - Posted on 28 December 2022
Zero for contactability. The nurses themselves said the main number may not be picked up so try the mobile. Tried all numbers, the mobile one very many times and its always busy. No way to see how patient is doing. On admission the staff didn't seem to know who the consultant would be looking after patient, so can't even contact that consultant directly.
Visited Adult Mental Illness on December 2022
Review titled Hammersmith & Fulham Mental Health Unit
Replied on 03 January 2023
Dear Sir/Madam, Thank you for taking the time to express your concern about the inadequate care you have received. I am sorry to hear that this has been your experience of the team. This is not the level of care we aim to provide to the users of our service and their loved ones. I'd like to apologise for any distress this matter may have caused you. We take complaints and comments seriously and will continue to reach out to people with compassion, kindness, dignity and respect. Please can I ask you to make contact so we can discuss which team you are referring to and discuss the situation further. Please contact pals directly on 0800 064 3330 or email pals@westlondon.nhs.uk. Please accept my sincere apologies. I look forward to hearing from you. Millicent Patient Experience Officer
Provided by Care opinion
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Review titled Answer the phones
Rated 3 stars out of 5
by JazzyS - Posted on 12 September 2022
Sent an appoint by text that is not suitable. Called the given number to get through to a receptionist who put me through to the doctor's receptionist, the phone was never answered, it rang until it stopped. This is my first appointment that has taken a lot of effort to get. I am highly anxious having had awful experiences with CBT. I needed someone to answer to help with the anxiety, I may not call back.
Visited Adult Mental Illness on September 2022
Review titled Hammersmith & Fulham Mental Health Unit
Replied on 22 September 2022
Thank you for taking the time to express your concern about your difficulty contacting the team. This is not the level of care we aim to provide to the users of our service and their loved ones. I'd like to apologise for any distress this matter may have caused you. We take complaints and comments seriously and will continue to reach out to people with compassion, kindness, dignity and respect. Please can I ask you to make contact so we can discuss which team you are referring to and discuss the situation further. Please contact pals directly on 0800 064 3330 or email pals@westlondon.nhs.uk. Please accept my sincere apologies. I look forward to hearing from you. Millicent Patient Experience Officer
Provided by Care opinion