Guy's Hospital
Great Maze Pond, London, SE1 9RTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Jade - Posted on 18 October 2023
Had my wisdom tooth removed here yesterday and have to say it was amazing. I was anxious due to it being in a difficult place but I cannot complement them enough, I do not remember a thing about the tooth removal after being sedated and was dealt with very quickly. Sore today but to be expected.
Visited Oral and Maxillofacial Surgery on October 2023
Guy's Hospital has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
Cannot ever ever get through on the phone to make an appointment. They ignore emails and calls. I have watched them when I have been waiting on reception in the department, and the staff members sit there , just ignoring the ringing phone!, what sort of service is thus, absolutely appalling, either get more staff, or get staff that actually do something. Disgusting!,
Visited Dentistry and Orthodontics on October 2023
Guy's Hospital has not yet replied.
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Review titled Extensive waiting
Rated 2 stars out of 5
by Anonymous - Posted on 27 October 2023
I’ve visited this clinic twice in the past 10 months and both times I waited over 45 minutes. I arrive 5 minutes early to appointment time as requested but it changes nothing. I can see that there are 5 clinicians on shift and only one person waiting after me. Both of us have been waiting the same amount of time. How can a 45 + minute wait be explained? For us that need to work back our hours for work this is not ok.
Visited Breast cancer services on October 2023
Guy's Hospital has not yet replied.
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Review titled Ignored and unable to contact
Rated 1 star out of 5
by Ryan Conway - Posted on 26 September 2023
I have attempted to contact ENT on numerous occasions over a 2 month period - never with any success. My referral is not being processed and any attempts to get a copy of my referral from the Information Governance team are also unsuccessful. Nobody in ENT ever picks up the phone, nor do they reply to emails, so I don't know how to progress with getting my queries answered. My next port of call is going to be turning up to the department to try and get some answers in person.
Visited Ear, Nose & Throat on September 2023
Guy's Hospital has not yet replied.
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Review titled Gynecology
Rated 4 stars out of 5
by Paola - Posted on 24 March 2024
I was referred for suspected uterine cancer, and referred again to a non-cancer gynecologist, but after 7 months I'm still waiting for a call
Visited Gynaecology on August 2023
Guy's Hospital has not yet replied.
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Review titled Poor service - telephone responses
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2023
This is a general beef with all NHS services, but I am currently holding on one hour to get through to appointments. I will then have to call back again today between 3 and 5. When you are waiting for an urgent referral this, in my opinion, is very stressful. ie where is it, is it in the post, am I lost on the system etc., so many things to consider making life more stressful than it need be. Surely some other system of enquiries could be arranged?
Visited Urology on August 2023
Guy's Hospital has not yet replied.
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Review titled Follow up pet scan
Rated 2 stars out of 5
by John Croke - Posted on 30 July 2023
On follow up I found the lady abrupt when questioned also said if I didn't think she was up to the job I should seek a second opinion what a why to begin care really distraught and felt let down . All other care has been exalent
Visited Cancer Services on July 2023
Guy's Hospital has not yet replied.
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Review titled Unanswered Calls
Rated 2 stars out of 5
by Anonymous - Posted on 07 July 2023
I've struggled to get through to anyone at the Rheumatology Department, no one takes calls and I've been leaving answerphone messages for weeks. I've just managed to get through to a Secretary who says hopefully someone will get back to me. I have a debilitating joint disease, I really shouldn't have to live on hope to get a repeat prescription!
Visited Rheumatology on July 2023
Guy's Hospital has not yet replied.
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Review titled Good job!
Rated 5 stars out of 5
by Robert McInnes - Posted on 10 June 2023
I am an inpatient at St Thomas and requested an appointment with the Dermatology Dept at Guy. This required a transfer by stretcher to Guys. I am unable to walk or stand. Despite this the doctors were able to perform three successful biopsies on with great precision and care. I would particularly thank the doctors for adapting to the unusual situation of dealing with me as an inpatient in what is primarily an outpatient ward.
Visited Dermatology on June 2023
Guy's Hospital has not yet replied.
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Review titled Hospital transport
by Fanica8907 - Posted on 31 May 2023
I had an appointment today at Gary's hospital MRI dept. I booked hospital transport, never came to pick me up. Is not the first time is happening. I waited more than two hours watching on the window, nobody call, nobody rang to tell me it's late. I started to panic, stress. I rang the hospital transport no body answered. I stay on the phone more than two hours. I ring the MRI department and I tell them everything what's going on because this MRI was very very important for my cancer. I find this ridiculous. I believe these are very unprofessional people, when I ring to book hospital transport and very very rude.
Visited May 2023
Provided by Care opinion
Guy's Hospital has not yet replied.
Information supplied by Guy's and St Thomas' NHS Foundation Trust