Frimley Park Hospital - Ratings and reviews
Reviews
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Review titled Excellent triage and diagnosis, then everything stopped.
Rated 4 stars out of 5
by Tony - Posted on 21 February 2024
Took my wife to Frimley Park Hospital at approximately 1pm on a Sunday. Arrived and was seen by the reception staff almost immediately. Ten minutes later saw the triage nurse and sent for X-ray. Ten minutes later, X-ray complete, back to A & E. And emergency. Almost immediately seen by a nurse again who confirmed my wife had a broken wrist. Had only been there about half an hour at this stage. Then everything ground to a halt. Still there three hours later. At this time hardly anyone in A & E. After I enquired as to when my wife would be seen lo and behold ten minutes later we were seen. Arm in cast, job done and we left. Everything up to diagnosing the wrist break was done very, very quickly. Could not complain at all. You are then thinking “we’ll be out of here shortly”. Unfortunately between diagnosis and treatment was so frustrating.
Visited Accident and emergency services on February 2024
Review titled Frimley Park Hospital
Replied on 18 March 2024
Dear Tony, Thank you very much for taking the time to share your and your wife’s experiences and please accept my apologies for having taken a while to acknowledge your feedback. Please also accept my sincere apologies on behalf of the Trust for the situation you encountered. I am unable to comment on the specific details of what may have led to the apparent cessation of care until you became more proactive. However I will share your feedback with the team who will review it and, where possible, use it to improve services and care delivery. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Fantastic, friendly treatment.
Rated 5 stars out of 5
by Sue Frayn - Posted on 26 February 2024
Went to A & E today following a fall at home a week ago. I was seen within five minutes of arriving, had x rays five minutes later which confirmed that I had broken my wrist. Everyone was friendly, helpful and reassuring. I can’t fault the way that I was looked after today.
Visited Accident and emergency services on February 2024
Review titled Frimley Park Hospital
Replied on 18 March 2024
Dear Sue, Thank you very much for taking the time to leave this feedback of your experience of the ED at Frimley Park Hospital. It is always lovely to receive comments like this where patients have experienced the levels of care our colleagues strive to deliver every day. I am happy for you that your experience was so positive and I hope you wrist is healing well. I shall take great pleasure in sharing this feedback with the Team in ED. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
I have been waiting for the last year as this team failed to give me a follow up appointment back in 2019 and this has led me to be sat on a wait list . This has effected my day to day and my GP cant do anything until I have been seen by a consultant !!!! Disgraceful service
Visited Endocrinology and Metabolic Medicine on February 2024
Review titled Frimley Park Hospital
Replied on 18 March 2024
Dear Anonymous, Thank you very much for getting in touch. Please accept my sincere apologies for having failed to respond to you sooner. Please also accept my apologies for the issues you have encountered at Frimley Park. As I am sure you can appreciate I am unable to resolve your issues directly in an open forum such as this. To enable us to follow this up and provide some resolution please email fhft.palsfrimleypark@nhs.net directly and they will be able to help you. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net***
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Review titled Great experience
Rated 5 stars out of 5
by Sue Smith - Posted on 19 January 2024
Both my parents have been seen in A E C U during the last 12 months. On each occasion they could not have asked for better treatment. Everyone in the department has been courteous and kind despite the busy workload. The department was clean and friendly and they were treated with respect and dignity. Neither of them have had reason to attend hospital regularly and are in advanced years yet their experience could not have been better. Thank you.
Visited Accident and emergency services on January 2024
Review titled Frimley Park Hospital
Replied on 22 January 2024
Dear Sue, Thank you very much for taking the time to share your / your parents’ – experiences of AECU. I’m glad they were so positive and that your parents were so well cared for. I will share your feedback with the team involved who will be pleased to learn how positive your parents’ experiences have been. ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.*** Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled No answer
Rated 2 stars out of 5
by Anonymous - Posted on 15 January 2024
I was trying to find out what had happened to a Consultants referral to the spinal surgical team after a wait of 22 weeks. After being on hold, listening to lots of options I eventually ( I think) got through to the correct department only to be cut off after a 15 minute wait. No mesage at all - just the dial tone - during that peiod. How do I get an answer? My symptoms are increasing in severity all the time.
Visited Orthopaedics on January 2024
Review titled Frimley Park Hospital
Replied on 18 January 2024
Dear Anonymous, Please accept my sincere apologies for the difficulties you have encountered. Please contact the PALS team at Frimley Park by email at fhft.palsfrimleypark@nhs.net or by phone on: 0300 6136530. Thank you. KRs, Alex
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Review titled Absolute discrace
Rated 1 star out of 5
by Tristan Gregory - Posted on 19 January 2024
My girlfriend was referred to Frimley Park by her doctor...they Lost bloods, which had to be re-taken several hours later. The gynie dept couldn't find her in A&E as she had been moved... 8.5hrs and still waiting....complete nonsense and lack of professionalism.
Visited Gynaecology on January 2024
Review titled Frimley Park Hospital
Replied on 22 January 2024
Dear Tristan, Thank you very much for sharing your and your girlfriend’s recent experiences at Frimley Park. Please accept my sincere apologies on behalf of the Trust for the issues you encountered. I hope you believe me when I say that this is clearly not the standard of care we as a Trust aspire to deliver. I will share your feedback with the teams involved who will use it to try to improve services going forward so you and other patients do have this kind of experience again. If you would like to escalate your experiences further please contact fhft.palsfrimleypark@nhs.net. ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.*** Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Falta de ética
Rated 2 stars out of 5
by Sandra - Posted on 04 March 2024
pediatric emergency nurses are inhumane! The two times I went, one with my daughter with a fever of 39.6 and the other with my baby with a fever of 39.4. On those two occasions they were insensitive, unresponsive and unethical. They saw my daughter with a high fever and they didn't give her anything, I had to measure her fever and give her ibuprofen and paracetamol, put cold compresses on her and take care of her until her fever went down. My baby's case was exactly the same. I had to tell the nurse and she was just walking around, smiling, eating potatoes. Another nurse took the urine patch off my baby so hard that it left his testicles red and made him scream in pain. They took two drops urine tests on my son and with that they told me a result! . Really, that area to be childish is very intractable and inhumane. I hope you don't have to go to that place! Because if you are going to go you will have to take care of your children alone (with your thermometer, your medicines and manage alone for many hours until the doctor shows up) and who knows whose results they will give you.
Visited Don't know on January 2024
Review titled Frimley Park Hospital
Replied on 18 March 2024
Dear Sandra, Thank you very much for taking the time to leave this feedback. Please accept my sincere apologies on behalf of the Trust for the way you report you and your children were treated. Please be assured that this alleged standard of care is not the level our colleagues aim to deliver. I will share your feedback with the paediatric nursing team who will use it to identify areas where they might be able to improve patient care. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Compassion for an elderly agitated patient
Rated 5 stars out of 5
by Christopher Mackie - Posted on 08 December 2023
I was staying in f6 bay c on the night of the 6th of Dec. During the night there was an agitated and confused elderly gentleman who was waking every hour requiring staff intervention. Other patients showed significant frustration at being woken by him. What stuck me was the compassion shown each time by the staff which at times required up to 3 to intervene. They showed the patient respect and empathy, without showing their own frustrations'. Each staff member took the time to introduce themselves and to explain what they needed the patient to do and why, often having to repat the instructions multiple times using different language. The hospital was I believe at maximum capacity and near breaking point which made the staff's treatment even more impressive. Having seen my own elderly father in the same situation at Slough back in February not receiving such great care, Frimley's staff's treatment of a patient in the same situation was exemplary.
Visited Orthopaedics on December 2023
Review titled Frimley Park Hospital
Replied on 21 December 2023
Dear Christopher, Thank you very much for your feedback. It is lovely to hear that you observed such professional care and kindness from our colleagues on F6 – I will share your feedback with the team who will I am sure be pleased that their patience and kindness was observed. I am however sorry to learn that your father’s experience at Wexham earlier in the year was not as positive - please accept my apologies for this on behalf of the Trust. Thank you again for sharing. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Arterial Nose Bleed Fixed and Quickly
Rated 5 stars out of 5
by Graeme Gourlay - Posted on 21 December 2023
This was an outstanding experience. I had an unexpected arterial nose bleed that was quite extreme at 9:30pm in the evening. The whole process of getting it fixed was incredibly good. Booked in quickly, first pass triage in 10 minutes and 30 minutes later an ENT specialist gets to work fixing it and knows exactly what to do and every staff member was pleasant and professional.
Visited Accident and emergency services on December 2023
Review titled Frimley Park Hospital
Replied on 21 December 2023
Dear Graeme, Thank you very much for taking the time to share your recent experience of care at Frimley Health. I am delighted that you were clearly so well looked after – and so quickly – and that our colleagues successfully worked in the way they strive to everyday to treat you. Thank you again. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Great Hospital
Rated 5 stars out of 5
by Kerry Lafford - Posted on 18 December 2023
Always receive excellent care and treatment from all the staff at Frimley Park Hospital. From Reception, Doctors, Nurses and Staff. Very professional, kind, explained procedure from start to finish. Highly recommend the hospital after 12 years of services they have provided.
Visited Dermatology on December 2023
Review titled Frimley Park Hospital
Replied on 21 December 2023
Dear Kerry, Thank you very much for taking the time to get in touch and share your recent experience of Frimley Park. It is lovely to hear that your care experience reflected the effort teams put into delivering our services. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust