Friarage Hospital - Ratings and reviews
Reviews
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Review titled Outstanding
Rated 5 stars out of 5
by Julie Ward - Posted on 15 May 2023
Recent stay on Gara Ward for hip replacement. Absolutely amazing care . Such kind companionate staff from everyone I encountered. Always felt at ease and confident in everyone. Way beyond anything I have experienced elsewhere. Well done the team . Brilliant.
Visited Orthopaedics on May 2023
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Julie, Thank you for your comments in which you express your gratitude for the care and treatment received from the Gara ward, at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards Eve Patient Experience Officer
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Review titled Phlebotomy Flawed Ticket System
Rated 3 stars out of 5
by Duane Allmark - Posted on 26 May 2023
My wife was told to by her specialist to get some bloods taken for her thyroid at the walk in phlebotomy before a certain date. Upon arrival at the Friarage there was no indication from signage as to where we should go, the paperwork indicated the diabetic clinic but no signs for that either. No reception staff but we spoke to someone who told us there are 3 areas you can get bloods taken and recommended the outpatients as it's closer, it was a good guess as when we asked we were shown through to outpatients waiting area 2 and given a yellow ticket number and invited to sit until our number was called. The system they have in place is that yellow tickets are walk-ins and green tickets are clinic and have priority over yellow, we were sat in an area with about 3 people waiting one of whom had a green ticket and was called first, but then another person came in and was given a green ticket and gets called in next... And so it continued for over an hour. We were always the next in line for yellow but other people would come and get called in before us because they were given a green ticket. My wife spoke to someone about it and asked if we could book ahead next time but she was told no. They know it's a flawed system and realise, like us, people could be there a long time getting frustrated, anxious and angry at the wait time getting longer and longer. Not so good if you have to be back for the school run etc, and each person that's walks in heightens your anxiety levels. Thankfully the staff prioritised my wife for the next slot because we'd waited so long but they could have made us wait because of the flawed rules put in place. This system needs to change ASAP!
Visited Don't know on May 2023
Review titled Friarage Hospital
Replied on 17 October 2023
Dear Mr Allmark, Thank you for your feedback in relation to your and your wife's attendance at the Outpatients Department at the Friarage Hospital. I am very sorry for your experience at South Tees Hospitals NHS Foundation Trust. If you would like to discuss your concerns further, you may wish to contact the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Positive experience
Rated 5 stars out of 5
by Diane Westall - Posted on 16 May 2023
Visited the Scott Suite today, positive experience, very attentive staff all made it less daunting than I thought it would be.
Visited Breast cancer services on May 2023
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Diane, Thank you for your comments in which you express your gratitude for the care and treatment received from the Scott Suite at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards Eve Patient Experience Officer
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Review titled Excellent patient care
Rated 5 stars out of 5
by Sandra Chappell - Posted on 06 April 2023
Took my 96 year old mum to urgent care on 05/04/2023 with a broken ankle. Although staff shortages meant a long wait of 6 hours in total, every single member of staff treated my mum with care & compassion, kept her informed & maintained her dignity throughout. We were even treated to a welcome cup of tea, despite the department being extremely busy, and staff working long beyond the end of their shift. Thank you.
Visited Urgent Treatment Centre on April 2023
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Sandra, Thank you for your comments in which you express your gratitude for the care and treatment received from the Friarage Urgent Care centre. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards Eve Patient Experience Officer
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Review titled Ridiculous wait time
Rated 1 star out of 5
by Charlotte Croser - Posted on 08 April 2023
Visited the ‘urgent’ treatment centre today with my 4 month old to be left 3 hours before being triaged and then another hour until she was seen by a doctor. Absolutely shocking amount of time to leave a 4 month old baby, I informed them that I had only brought one bottle with me, one of the nurses went looking for some milk for me but never came back. I couldn’t fault the doctor we saw he was brilliant but that is the only good thing I can say about this department. People who came in after my daughter were being seen first, which is wrong.
Visited Urgent Treatment Centre on April 2023
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Charlotte, Thank you for your feedback in relation to the Urgent Treatment Centre, at South Tees Hospitals NHS Foundation Trust. I am very sorry you have had cause to contact us about your poor experience, surrounding waiting times and communication. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Eve Patient Experience Officer
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Review titled Poor people skills
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
I visited the utc due to requiring assistance, the nurse practitioner was rude throughout the visit, I was made to feel I was an inconvenience in her day. Poor professionalism and bad attitude which is upsetting given every other member of staff was very nice and welcoming.
Visited Urgent Treatment Centre on February 2023
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Patient, Thank you for your feedback in relation to the issues you have raised when visiting the Urgent Treatment Centre. I am very sorry you have had to contact us about your poor experience surrounding staff attitude. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Eve Patient Experience Officer
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Review titled Professional and friendly
Rated 5 stars out of 5
by Susan Warren - Posted on 05 January 2023
I was sent by my GP to the ambulatory ward the nursing staff and Doctors were professional and lovely at all times, had to return next day for a scan, all the staff on this ward and the ones who did my scan are a credit to the friarage hospital and I sincerely hope they all get the pay rise they deserve, sorry my phone wouldn’t let me do survey I was sent, I’m a bit of a techno phobe so I hope this review will do instead
Visited Don't know on January 2023
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Susan, Thank you for your feedback regarding the care and treatment you received at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments regarding the care and treatment you have received will be shared with the teams involved, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards Eve Patient Experience Officer
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Review titled Disgusted
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
Doctor didn't even introduce himself, requested examination then told me I'd been referred to wrong place, (didn't explain the point of the exam then) barked instructions, no bedside manner, made me feel like a piece of meat and everything was my fault I couldn't wait to get out. Now have to go back to my GP and start again. Was almost in tears before I left. Choose somewhere else.
Visited Breast cancer services on December 2022
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Patient, Thank you for your feedback in relation to the care and treatment you received at The Friarage Hospital. I am very sorry you have had cause to contact us about your experience, surrounding communication and staff attitude. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Eve Patient Experience Officer
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Review titled Amazing support from everyone
Rated 5 stars out of 5
by Paul Killick - Posted on 29 November 2022
Each and everyone member of the hospital was nothing short of amazing. They pulled out all the stops to make sure I was comfortable at all times.
Visited General Surgery on November 2022
Review titled Friarage Hospital
Replied on 11 October 2023
Dear Paul, Thank you for your positive feedback in relation to the Friarage Hospital, part of South Tees NHS Foundation Trust. If you wish to provide feedback regarding a particular team within the Friarage Hospital, you may wish to call the Patient Experience Team on 01642 854807 or email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled excellent service
Rated 5 stars out of 5
by christopher harrison - Posted on 26 October 2022
Just a big thank you to all the nurses and doctors of the surgical admission unit of the friarage hospital. Who looked after me during my opperation. Excellent care and bedside manner, big thanks chris harrison
Visited General Surgery on October 2022
Review titled Friarage Hospital
Replied on 05 October 2023
Dear Christopher, Thank you for your feedback in relation to the care and treatment received from the Surgical Admission Unit at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments will be shared with the appropriate staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards Eve Patient Experience Officer