Freeman Hospital - Ratings and reviews
Reviews
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Review titled Very poor services
Rated 4 stars out of 5
by Nick Whitton - Posted on 10 May 2024
I have spent over an hour today waiting in a collection queue at the pharmacy. I appreciate this is run by Lloyds on behalf of the hospital but you are ultimately responsible for the services you commission as well as those you provide. My cancer nurse had already told me that she had requested my meds yesterday and they should be ready. Lloyd’s have a sign apologising for long delays suggesting that they have experienced an increase in demand at the same time as being short of staff. Frankly that is not good enough. An increase in demand has to be managed without allowing very long queues to build up. If they are understaffed then they need to recruit and improve incentives if they are experiencing difficulties finding staff.The queue today was disgruntled and that, in turn, meant that frontline staff were under unnecessary pressure. Although my meds were there, ready, it still took them almost 10 minutes to find them because the dispensed drugs waiting for collection is poorly organised. This poor service needs to addressed as a matter of urgency.
Visited Don't know on May 2024
Freeman Hospital has not yet replied.
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Review titled Really helpful re hearing aid
Rated 5 stars out of 5
by Felicity M - Posted on 10 May 2024
I had appointment with audiologist for review of hearing aid I got last December . She was so pleasant abd helpful - checked ears for wax, changed the tubing and generally helped my confidence in using and looking after the aids . Left feeling much happier!
Visited Ear, Nose & Throat on May 2024
Review titled Freeman Hospital
Replied on 10 May 2024
Thank you for taking the time to leave your feedback regarding your experience at the Audiology Department, RVI. We are pleased that your review went well and the member of staff was pleasant and helpful, giving you the confidence to look after your aids going forwards . We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Kerry lansbury - Posted on 25 March 2024
From being a patient on ward 4 staff lovely, alway really professional, even being very short staffed. The 2 staff members that put me to sleep and the 2 staff members in recovery were amazing ! I suffer from panic attacks and felt so at ease , safe and looked after, they really deserve to be praised.
Visited Ear, Nose & Throat on March 2024
Review titled Freeman Hospital
Replied on 26 March 2024
Thank you for taking the time to leave your feedback regarding your care at the Freeman Hospital with the ENT department on ward 4. We are pleased that the staff were able to put you at ease, making you feel safe and looked after. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Great team
Rated 5 stars out of 5
by Jo Patterson - Posted on 10 March 2024
Was apprehensive about coming in for an angioplasty - but the team were great, reassuring and kind, as well as being highly skilled at what they do. Many thanks for taking good care of me
Visited Cardiothoracic surgery on March 2024
Review titled Freeman Hospital
Replied on 11 March 2024
Thank you for taking time to leave your feedback regarding your care when attending the Freeman Hospital for an Angioplasty. We are pleased that you found the team who took care of you to be reassuring and highly skilled at what they do. Your feedback will be forwarded to the directorate, who will share with the team involved in your care.
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Review titled Care 100%
Rated 5 stars out of 5
by Denise hegyesi - Posted on 06 April 2024
This is definitely a 100% care.They do everything to make sure your safe. They got me a ct scan and echo .thank you
Visited Cardiothoracic surgery on February 2024
Review titled Freeman Hospital
Replied on 22 April 2024
Thank you for taking the time to leave your feedback regarding your experience with Cardiothoracic services at the Freeman Hospital. We are pleased that you found your care to be good and you received the scans that you needed. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Excellent Staffing
Rated 5 stars out of 5
by Stephen Lynn-Hemsley - Posted on 23 April 2024
After undergoing robotic radical prostatectomy surgery, I would just let to thank all of the staff involved in my procedure. I found the workshop prior to my operation very useful and informative and helped me get through my procedure. The staff at Wards 1 and 2 were caring, helpful and considerate. Also like to thank the staff in recovery who rang my family to keep them informed as to how I was doing, as did my Consultant, which was very much appreciated. Last but not least would like to say a massive thank you to my Consultant and his team. My Consultant explained everything to me prior to my operation in plain and simple terms, he is a very nice, pleasant and lovely person to deal with and he made me feel at ease, which again is very much appreciated when going through something like this. Thank you once again.
Visited Urology on February 2024
Review titled Freeman Hospital
Replied on 24 April 2024
Thank you for taking the time to leave your feedback regarding your care at the Freeman Hospital in the Urology department. We are pleased that you found the staff to be caring, helpful and considerate, keeping your family informed on how you were doing and helping you feel at ease with clear explanations of what would happen. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Excellent care
Rated 5 stars out of 5
by Elaine Peers - Posted on 25 January 2024
I visited the regional cancer outpatient clinic today.I would like to say a huge thank you for the care and support I have received. The NHS sometimes gets bad press I cannot praise the staff and consultant enough for the care I have received. Thank you again.
Visited Don't know on January 2024
Review titled Freeman Hospital
Replied on 29 January 2024
Thank you for taking the time to leave your feedback regarding your care at the cancer outpatient clinic at the Freeman Hospital. We are pleased that your were happy with the care and support you received . We will forward your feedback to the directorate, who will share with the team involved.
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Review titled Rumertology
Rated 5 stars out of 5
by Denise hegyesi - Posted on 06 April 2024
My consulant is brillant in her care and listens to how I’m feeling.Does her up most to help me,she brillant one of the best in my care Thank you x
Visited Rheumatology on January 2024
Review titled Freeman Hospital
Replied on 08 April 2024
Thank you for taking the time to leave your feedback regarding your experience with the Rheumatology department at the Freeman Hospital. We are pleased that you found the care from your consultant to be brilliant and that they listen to you. We will pass on your feedback to the directorate, who will share with the staff involved in your care.
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Review titled Great practice
Rated 5 stars out of 5
by Gerald Kesterton - Posted on 24 October 2023
Would just like to say a big thank you to all the people who looked after me when I had a (pacemaker) operation . Gerald Kesterton .thank you
Visited Cardiothoracic surgery on October 2023
Review titled Freeman Hospital
Replied on 25 October 2023
Thank you for taking the time to leave your feedback regarding your recent experience in the Cardiothoracic service at the Freeman Hospital. We are pleased to hear that you were well looked after and we hope that you are recovering well from your procedure.
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Review titled Excellent care
by avocethe53 - Posted on 02 November 2023
I had a short stay on 10 overnight and all the staff were friendly and approachable, specifically the night staff deserve a special thank you - Hannah was my main nurse, a HCA and another nurse (sorry I didn’t catch your names). Everyone was so kind, patient and professional, despite being busy. The ward was also immaculately clean. An excellent example of what hospital care should be. Well done, 10.
Visited October 2023
Provided by Care opinion
Review titled Freeman Hospital
Replied on 06 November 2023
Thank you for taking the time to leave your feedback regarding your recent short stay on Ward 10 at the Freeman Hospital. We are pleased to hear that the staff treated you so well and that you were well looked after even though the ward was very busy.