Dorset County Hospital - Ratings and reviews
Reviews
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Review titled Fantastic
Rated 5 stars out of 5
by Joseph OConnor - Posted on 14 October 2023
Just wanted to say a massive thank you to all the staff at the A&E Department. I unfortunately dislocated my finger . The reception staff , doctor ,nurse and X-ray staff all amazing and polite , a credit to the NHS . Well done all of you
Visited Accident and emergency services on October 2023
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Joseph Thank you so much for taking the time to leave your feedback. Please accept our apologies that we have been unable to respond until now. I will ensure all the staff involved in your care are aware of your lovely comments and I hope you are fully recovered from your injury. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Professional and kindness
Rated 5 stars out of 5
by Lesley - Posted on 13 October 2023
I attended early Tuesday evening with suspected kidney stones, I was in absolute agony, I was met with nothing but kindness by everyone through triage, the department doctors and nurses , ct scan, porter , I was home feeling much more comfortable within 6 hours, thank you everyone.
Visited Accident and emergency services on October 2023
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Lesley Thank you so much for taking the time to leave your feedback. Please accept our apologies that we have been unable to respond until now. It is fantastic to hear about the care and compassion you received from all the staff involved in your care. I will ensure they get to see the comments you have made. I hope you are now fully recovered. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Treated very efficiently and with great kindness
by Dylan JD - Posted on 12 September 2023
We, and our extended family, have had wonderful experiences of care from Dorchester Hospital over the years. In the last couple of days we have had to visit A&E, as my husband suffered a TIA on. We actually spent the whole night in the emergency department one night, and then had to return two days later. On both occasions we were treated very efficiently and with great kindness and care. From the reception staff to the nurses and doctors, everyone was lovely. Even a cleaner went about her work with a smile and was friendly. Overall, we were both treated brilliantly - patient and wife! We now await an appointment for follow up care. We are confident that that will be just as good.
Visited September 2023
Provided by Care opinion
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Dylan Thank you for taking the time to leave your feedback on behalf of your spouse and extended family. Please accept my apologies that we have been unable to respond until now. This is exactly the high standard of care we hope for all our patients and loved ones. It is so good to hear that we are getting it right. I will make sure the staff that were involved in your spouse's care are aware of your lovely comments. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Very efficient
Rated 5 stars out of 5
by Helen Rodier - Posted on 15 August 2023
The whole experience was efficient, very reassuring, on time, extremely pleasant and kind doctors/nurses/consultants. I was so impressed.
Visited Gynaecology on August 2023
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Helen Thank you so much for taking the time to leave your feedback. Please accept our apologies that we have been unable to respond to it until now. I am so pleased to hear about your experience and that you were so impressed with all the staff involved in your care. This is the high standard we expect for all our patients. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Very Efficient
Rated 5 stars out of 5
by William Watts - Posted on 31 August 2023
Telephoned from Wareham at 07:10 with blocked oesophagus, reception suggested I come in. Went through reception, triage, a&e, two separate X-rays, had a Gastroscopy? debriefed and home drinking tea and biscuits by 14:10. !! All departments from the receptionist to the consultant were pleasant, friendly and kept me informed of everything that was to happen. My welfare appeared to be their priority.
Visited Accident and emergency services on August 2023
Review titled Dorset County Hospital
Replied on 18 April 2024
Hello Mr Watts Thank you so much for taking the time to leave your feedback. Please accept my apologies that we are only now able to respond. It is fantastic to hear about the care you received from the Diagnostic Imaging, Emergency department and endoscopy teams. I will ensure the staff are made aware of your lovely comments and I hope you are remaining well and recovered. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Superb care
Rated 5 stars out of 5
by Maralyn Glessinger - Posted on 16 August 2023
I attended the A&E today and would like to thank all the staff for the care that I received. They kept me informed and explained all the treatments to me, and there were quite a few. Well done and thank you
Visited Accident and emergency services on August 2023
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Maralyn Thank you so much for taking the time to leave your feedback. Please accept our apologies that we have been unable to respond until now. It is fantastic to hear about the care you received from our Emergency Department team in Dorset County Hospital. I will ensure the staff are made aware of your lovely comments and I hope you are well recovered. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Friendly and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
I was told to attend the ED today by 111 because of an eye injury I experienced earlier. I was very impressed that I was triaged within 10 minutes of arriving and given a clear plan of next steps shortly after. A few tests later and I was reassured that no lasting damage had been done and I was booked in for an appointment the next morning (just 10 hours after my initial ED attendance) just to make sure that the injury was improving. I was able to go home within an hour of my attendance reassured I wasn't going to have long term damage to my vision, what else can you ask for? Everyone was really friendly from the receptionist to the triage nurse and healthcare assistants. I have thankfully only had a handful of dealings with DCH A&E, but this experience is typical of this great department and hospital. Thank you.
Visited Accident and emergency services on August 2023
Review titled Dorset County Hospital
Replied on 19 April 2024
Hello Thank you so much for taking the time to leave your feedback about your Emergency Department attendance. Please accept our apologies that we have been unable to respond until now. This is an example of the high standards of care we hope to achieve for all our patients and it is great to see we are getting it right. I will make sure the staff from the Emergency Department are made aware of your lovely comments. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Efficient process & friendly service
Rated 5 stars out of 5
by Rob - Posted on 12 July 2023
In for a prostrate biopsy on Monday 10th in the Day Surgery unit. I found the experience very reassuring on 2 counts. The process from reception at 8am to discharge at 4pm was very efficient and well run and the service of the nurses was supporting, listening and friendly. So thanks to my 2 nurses who were my chaperones for the day & the extensive surgery team. Very impressed.
Visited Urology on July 2023
Review titled Dorset County Hospital
Replied on 20 July 2023
Hello, It is fantastic to hear about the care you received from the staff in the Day Surgery Unit – this is the high standard of care that we hope to achieve for all our patients, and it is great to see we are getting it right. Thank you so much for taking the time to leave feedback to let us know how we are doing – I will ensure the staff involved in your care are made aware of your lovely comments. Best wishes Amy Dyson Patient Experience Manager
Provided by Care opinion
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Review titled Many things were poor and need to be improved.
by Patient 5 - Posted on 13 July 2023
I was admitted on Saturday for a hysterectomy in Dorset County Hospital. While all the staff I met were helpful and friendly, there were many things that were very poor and need to be improved. I was admitted at 07:30, and waited over 6 hours to go into surgery, I had the pre-op meds at about 09:00, but didn't go down to surgery until after 1:00 pm. Once admitted to the ward, I was not offered anything to eat or drink, or told how the surgery went, I was in a great deal of pain, yet wasn't checked on by any nurses, my sister arrived and asked for some pain meds for me, and I had to wait over an hour for someone to come and help. I was in hospital for 3 days, and on several occasions had to wait hours for pain meds, as the nurses were very sparse or I had asked and it took a long time for somebody to come. The morning after my surgery I was in a lot of pain, and really needed a wee. I thought this was strange as I had a catheter in. I finally called a nurse, nobody had checked on my catheter bag since my surgery the day before, and it was full to the brim which explained my pain and needing to go for a wee. This can't be good for you? The food was very poor when I was finally offered some. One meal was a jacket and cauliflower; it was very random and I could not eat it. On the second night I went to the toilet about 21:20 as I was going to go to bed. When I got back to my bed a nurse was standing there and told me I was being moved as they needed the bed so had to pack my things up. Three of us had to move very late at night down to the day surgery unit in make-shift beds, the last woman didn't arrive until midnight. The staff were very nice there but it was very cold, and all seemed a bit disjointed to move people so late at night. And the next morning all the staff and patients arrived for the day surgeries yet having 4 patients from wards there really messed things up. I appreciate the NHS in very stretched, and the doctors and nurses do their best, but I left the hospital very disappointed in my treatment, I shouldn't have to pay to go private in the event of needing medical help and getting the care you hope for. I really hope things can improve for the next patient who has to go into hospital, it is a stressful time anyway and not a place anybody wants to go, especially when my experience in there was so poor.
Visited July 2023
Provided by Care opinion
Dorset County Hospital has not yet replied.
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Review titled Thanks
Rated 5 stars out of 5
by Clive Richards - Posted on 30 July 2023
I would like to express how grateful I Am To all The Staff at Dorchester Hospital Big thanks to the staff that look after me on a day visit on Wednesday 26 July Angiogram to my Leg Thank you for the care and kindness you gave me, and the perseverance of the surgeon to get into the Blood Vessel To the team in the recovery room a big thanks for kindness really deserve more credit than I can give them. Bests Wishes Clive Richards
Visited Vascular surgery on July 2023
Review titled Dorset County Hospital
Replied on 01 August 2023
Hello Clive, It is fantastic to hear about the care you received from the staff at Dorset County Hospital – this is the high standard of care that we hope to achieve for all our patients, and it is great to see we are getting it right. Thank you so much for taking the time to leave feedback to let us know how we are doing – I will ensure the staff involved in your care are made aware of your lovely comments. Best wishes Amy Dyson Patient Experience Manager
Provided by Care opinion