Dorothy Pattison Hospital
Alumwell Close, Walsall, WS2 9XHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Car Parking Extortion is not caring.
by john doughty - Posted on 15 May 2025
I hav been visiting an in law who is receiving tratement for depressionand stress. This in itself is stressful but my own mental health has been impacted by the parking extortion that is orchestrated by NCP. There are signs all over the car parking about signing in within 30 minutes of arriving. Conscious of the awful reputation NCP have I have been very conciencous in ensuring that i always sign in. Despite this I have now received what purports to be a fine but is really an invoice for £100 or £60 if paid quickly. When I visited yesterday (14 May ) the signing in machine was completley broken and a member of staff told me that people have taken to photographing their confirmation of signing in as the equipment is unreliable. Insread of supporting an ill person I now dread the post in case arriving in case I receive another 'fine' I must now decide whether to visit gain and dread the possible consequences or not visit with the potential effect this may bhave on their anxiety. What a decision.This is not what the NHS should be about.
Visited Psychology service on May 2025
Dorothy Pattison Hospital has not yet replied.
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Review titled Lack of care
Rated 2 stars out of 5
by Anonymous - Posted on 16 April 2025
Iv been with dorthany pattsions for about 10yrs now. I have found the service they have provided over the years has got worse. When you need to speak to your dr you get put through to there secarety. I am going through a hard time at the moment and to be told my appointment is in September and there's nothing that can be done. It will be a year since 1 last saw them around September 2024. I'm struggling as it is waiting a year for appointment is no where good enough. Sorry but it's lack of care. Iv been waiting for a week to have a phone call with my Dr and nothing as of yet. I beyond disappointed with the service and my Dr especially. All she done is give me pills without tackling my problems. When I do finally get in touch with Dr I will be requesting to be removed from this service as I don't feel cared and valued.
Visited Inpatient mental health services on September 2024
Dorothy Pattison Hospital has not yet replied.
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Review titled Parking
Rated 3 stars out of 5
by Anthony Peter Bryan - Posted on 13 August 2024
On 31 July this year I drove my wife for an appointment at Dorothy Pattison, parked in blue badge area. Wife has blue badge and was displayed. My car is also with dvla as tax exempt for same reason. Today have had fine through post from npc for parking without a valid e-permit. I have been taking my wife to you for last 2 years and have never encountered this before. Have the parking rules changed as I cannot recall any signs warning you regards this.
Visited Don't know on July 2024
Dorothy Pattison Hospital has not yet replied.
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Review titled ever reducing respect for patients and quality of service
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2023
Outpatient service hours have been reduced to 1:00pm, but what is not mentioned is that there is a staff lunch break during these operational hours of 45 minutes. Common sense would say that such a long break could be taken after 1:00pm. Maybe something else is going on but this place seems to have an ever reducing respect for patients and quality of service.
Visited Psychology service on November 2023
Review titled Dorothy Pattison Hospital
Replied on 02 January 2024
Hi, Thanks for reviewing our services. Can I ask where you had this information from please? I’m keen to make sure the correct information is being communicated. The opening hours for the Outpatient Department at Dorothy Pattison Hospital are as follows: 9.00 am to 5.00 pm – Monday to Thursday 8.30 am to 4.30 pm – Friday The outpatient reception is always manned between these hours and Outpatient clinics run from 9.30 am – 4.30 pm every day. I hope this provides clarity to your query Kind regards Tracy Outpatient Manager & Head of Administration
Provided by Care opinion
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Review titled Disgusted with parking
Rated 3 stars out of 5
by Tracy Wedge - Posted on 08 June 2023
As a disabled patient i am disgusted with the disabled parking facilities at Dorothy Patterson Hospital. Each time i go to an appnt i have to park so far away from the entrance that i am in excruciating pain when i get to my appnt. Also the cars that are parked in the disabled spaces do not have blue badges displayed. I expressed my concerns at the hospital but all they said was there was nothing they could do.
Visited Psychology service on June 2023
Review titled Dorothy Pattison Hospital
Replied on 26 June 2023
Hi Tracy, thanks for leaving this review and we will certainly be escalating this to our facilities team as they are best placed to look at monitoring this situation and taking action where possible. Sorry that you have had to experience this at one of our sites particularly whilst there is also a shortage of spaces at Dorothy Pattison due to the new building work. If you wish to discuss the details further please get in touch with our Service Experience Desk at SED.bchft@nhs.net or on 0800 587 7720
Information supplied by Black Country Healthcare NHS Foundation Trust