Derriford Hospital - Ratings and reviews
Reviews
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Review titled Frustrating
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
Supposed to attend my appointment at colorectal Surgery outpatient department at 10:50 and I received a call at 10:00 o'clock that the clinician is filling unwell. They told me the same thing on the previous appointment that cancelled as well. I try to get my appointment for a few months now unsuccessful and on the letter that I received says it will cost £100 to the NHS if missed the appointment. What about me that I travel back home and needed to apply for unpaid authorised absence from my employer for this day? This is more than a frustrating situation.
Visited Colorectal cancer services on May 2024
Review titled Derriford Hospital
Replied on 07 May 2024
I am sorry to hear of your experience in regards to your colorectal appointment. If you are able to provide some further information, we will be able to look into this for you. Please contact our Patient Advice & Liaison Service on 01752 439884 or email them at plh-tr.PALS@nhs.net to provide those additional personal details. If you could please quote reference PALS 77256, then we can align any future contact from you with this posting. Carla Woodward Cluster Coordinator for Colorectal, OG, HPB and Urology University Hospitals Plymouth NHS Trust
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Review titled Exceptional practice
Rated 5 stars out of 5
by Amanda R - Posted on 04 May 2024
I received exceptional care from the lovely nurses on the Lancaster Suite again. Together they tried their best to put me at ease during an uncomfortable colposcopy and procedure. I can’t praise their professionalism and care enough. I was given a thorough explanation throughout and treated with utmost respect. Thank you.
Visited Gynaecology on May 2024
Derriford Hospital has not yet replied.
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Review titled Fantastic Support
Rated 5 stars out of 5
by Anthony Fox - Posted on 08 April 2024
Went in to have my machine repaired only to be told straight away my machine was fine And I had the wrong size mask! Rather matter of factly ( which I need and prefer)! Readjusted the headgear to the correct size mask and now I have slept with no leakage ( and a green smiley face to greet me in the morning) for every night since being proffecionaly put in my place! I feel amazing compared to my defining sleep nights now! Thank you thank you thank you!
Visited Sleep Medicine on April 2024
Review titled Derriford Hospital
Replied on 14 April 2024
Dr Mr Fox, Thank you so much for your positive feedback to the sleep team. The team treats many patients with CPAP therapy and it’s great to receive a response like this, the team are dedicated to helping our patients achieve optimal comfort and the best possible outcomes. Best Wishes Laura Lead Respiratory Physiologist Lung Function Chest Clinic
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Review titled The worst wait of all places I've lived in UK
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
It doesn't matter in how much agonising pain you are, they will leave you waiting. You only see nurses and care assistants running around and barely any doctors. I cam yesterday with excruciating pain and the doctor told me to keep paracetamol and ibuprofen even though I told him I wasn't coping with the pain, and needed more as paracetamol and ibuprofen were not giving me any relief. Dr said that the antibiotics would be enough, but it wasn't. After another night with no sleep and pure pain, I came back today. Arrived here at 6.30 am. In tears due to the pain. It is now 10 am and I have not seem the Dr yet. Ppl who were here before I arrived, have not seen the Drs. This is absolutely inhumane and disgraceful for a first world country. I've lived at different towns and cities in the UK, and never experienced this level of complete disregard to patient care. How do they make ppl wait in pain for hours and hours is beyond believe. You can see that no one cares, not even in thr slightest. Plymouth has been very disappointing in the health care department, very very bad!
Visited Accident and emergency services on April 2024
Derriford Hospital has not yet replied.
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Review titled Chaos
Rated 1 star out of 5
by Penny Bailey - Posted on 19 April 2024
My husband was admitted to Derriford with severe chest pains. He was informed that a ct scan was needed for his treatment to progress. 8 days later he was still waiting! The whole hospital is in crisis, chaotic and a shambles. The staff are doing their best but it's not enough. Having been told on the morning of the 8th day, and prepped for a CT scan, nothing happened. The Ward Sister tried phoning the department coordinator, only to find she had left work at 4pm. Leaving many patients in the lurch. If you have a Choice as to which hospital you, or your friends/family are admitted to, don't choose Derrford
Visited Don't know on April 2024
Review titled Derriford Hospital
Replied on 22 April 2024
Dear Penny Bailey We are very sorry to hear about your concerns regarding your husband’s CT scan. Please contact the Patient Advice & Liaison Service (PALS) team with your husband’s details to allow us to investigate your concerns in full. PALS can be contacted on 01752 439884 or via email at plh-tr.PALS@nhs.net If you do contact us, please quote this PALS reference 77009 so that we can align your website comment with any future contact from you. Kind regards Medical Imaging Department University Hospitals Plymouth NHS Trust
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Review titled Orthopaedic Outpatient Dept
Rated 4 stars out of 5
by Judith Stephenson - Posted on 24 April 2024
In under 2 hours I received an X-ray of my hips, a consultation with a Fellow with a future plan of action and an injection under ultrasound. I was very impressed with the professionalism, skill and caring attitude of all the staff concerned and would like to especially mention the radiologist and the nurse. Thank you to you all.
Visited Orthopaedics on April 2024
Review titled Derriford Hospital
Replied on 25 April 2024
Dear Mrs Stephenson. Thank you for your lovely comments, we will ensure your best wishes are sent to the team looking after you. We are so pleased you had such a good experience of care, professionalism and a treatment plan. The team in orthopaedics wishes you well in your on-going recovery. Karen Curson | Quality Manager Trauma, Orthopaedics and Rheumatology
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Review titled Appointment at Rowan House
Rated 4 stars out of 5
by Anonymous - Posted on 27 April 2024
On Monday 25th April 2024, I attended Rowan House for removal of a small lesion on my right ear, I previously had what I was told was a biopsy, however after several phone calls to check it was needed I was told definitely yes it was. Imagine my amazement when I went in for what I thought was a minor op, only to be told on reading my notes it was not necessary for any treatment, I am 85 had arranged for someone to drive me the 50 mile round trip, a total waste of my time, and staff time at Rowan house, probably depriving another patient an appointment.
Visited Dermatology on April 2024
Review titled Derriford Hospital
Replied on 04 May 2024
Thank you for raising your concern through the Trust website. I am sorry to read you feel you had a wasted journey to the hospital for removal of a lesion that you had been listed to have surgery for. It appears, unknown to the Dermatology team, that another department had removed the lesion but had not made the dermatology team aware. Whilst you feel you had a wasted journey the dermatology team had to review you to ensure the correct lesion had been satisfactorily removed. Kind regards Karen Attis Cluster Group Facilitator for Plastic Surgery and Dermatology
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2024
Admitted to A&E Majors with C-Diff & Campylobacter (very serious due to medical history & previous surgeries) and the staff were fantastic. Was there for 24 hours. Moved to Tavy Ward and was not a great experience there. I was in insolation (was placed in a room that was obviously used as a storage unit, the lamp did not work & only the main light did, which was awful when they turned it on in the middle of the night to check my obs every few hours and contained 3 broken chairs) and very unwell and found the staff on Tavy not very approachable and was made to feel as if I was an inconvenience (always seem to find this on Naval wards). Was not even offered food even though I was there for 36 hours and was allowed to eat. Moved again to Norfolk ward (was there for 4 days) and what a difference! Staff were fantastic, very approachable and attentive (was still in insolation). Every member of staff I encountered in A&E Majors & Norfolk (Cleaners, Domestics, Doctors, Volunteers, Pharmacists, Nurses and HCA's) were cheerful, friendly, courteous and could not do enough for me.
Visited Don't know on April 2024
Derriford Hospital has not yet replied.
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Review titled Wonderful caring team
Rated 5 stars out of 5
by Mrs Jacqueline P I Johnson - Posted on 16 April 2024
Had my battery replaced yesterday for my neurostimulator and the complete team from first meeting doctor, anaesthetic and medronic consultant my experience was truly as amazing as having an op can be. They put me at ease, were personable, professional and explained everything that would happen at every stage. I felt assured and safe. The anaesthesiologist put me to sleep giving me a lovely smile and was awoken to the same. The recovery nurse although I'd forgotten her name, blonde and from Scotland was so super sweet to me. She was firstly very professional but the kind of nurse all NHS nurses should be like, wow she did you proud. Myself being one of those awkward vegans they had nothing available but she rang the kitchen and I was sent up a hummus and roasted veg on brown bread sandwich, a vegan jelly, a banana, orange and apple, a huge feast. So thank you to the nurse and also the kitchen. Lastly on a personal note I hope the nurse has a fabulous well deserved holiday climbing Ben Nevis. To all a very sincere thank you.
Visited Pain Management on April 2024
Review titled Derriford Hospital
Replied on 18 April 2024
Dear Mrs Johnson It is so delightful to get such wonderful feedback and I am so pleased that the care was exceptional, that you were put at ease and that we could cater to your diet. I am very glad you have such a great experience and wish you well in your recovery. Thank you for your very kind words which will be sent to the team who looked after you. With best wishes Rachael Buller (Mrs) Service Line Cluster Manager ENT & Audiology, Chronic Pain, Main OPD and Neurosurgery
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Review titled A perfect day.
Rated 5 stars out of 5
by Barry Lewis - Posted on 23 March 2024
A day visit for an operation on my hand. From reception to recovery and discharge it was a perfect experience. Many staff helped me from the surgeon to catering. Helpful and professional in every way. My thanks to you all
Visited Orthopaedics on March 2024
Review titled Derriford Hospital
Replied on 02 April 2024
Thank you for taking the time to comment Barry. I am really pleased that we were able to offer you such a good experience and on behalf of the team, wish you well in your recovery. Natasha Stokes, Deputy Care Group Manager (Surgery); Service Line Cluster Manager