Derriford Hospital - Ratings and reviews
Reviews
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Review titled Fantastic Support
Rated 5 stars out of 5
by Anthony Fox - Posted on 08 April 2024
Went in to have my machine repaired only to be told straight away my machine was fine And I had the wrong size mask! Rather matter of factly ( which I need and prefer)! Readjusted the headgear to the correct size mask and now I have slept with no leakage ( and a green smiley face to greet me in the morning) for every night since being proffecionaly put in my place! I feel amazing compared to my defining sleep nights now! Thank you thank you thank you!
Visited Sleep Medicine on April 2024
Review titled Derriford Hospital
Replied on 14 April 2024
Dr Mr Fox, Thank you so much for your positive feedback to the sleep team. The team treats many patients with CPAP therapy and it’s great to receive a response like this, the team are dedicated to helping our patients achieve optimal comfort and the best possible outcomes. Best Wishes Laura Lead Respiratory Physiologist Lung Function Chest Clinic
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Review titled The worst wait of all places I've lived in UK
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
It doesn't matter in how much agonising pain you are, they will leave you waiting. You only see nurses and care assistants running around and barely any doctors. I cam yesterday with excruciating pain and the doctor told me to keep paracetamol and ibuprofen even though I told him I wasn't coping with the pain, and needed more as paracetamol and ibuprofen were not giving me any relief. Dr said that the antibiotics would be enough, but it wasn't. After another night with no sleep and pure pain, I came back today. Arrived here at 6.30 am. In tears due to the pain. It is now 10 am and I have not seem the Dr yet. Ppl who were here before I arrived, have not seen the Drs. This is absolutely inhumane and disgraceful for a first world country. I've lived at different towns and cities in the UK, and never experienced this level of complete disregard to patient care. How do they make ppl wait in pain for hours and hours is beyond believe. You can see that no one cares, not even in thr slightest. Plymouth has been very disappointing in the health care department, very very bad!
Visited Accident and emergency services on April 2024
Derriford Hospital has not yet replied.
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Review titled Chaos
Rated 1 star out of 5
by Penny Bailey - Posted on 19 April 2024
My husband was admitted to Derriford with severe chest pains. He was informed that a ct scan was needed for his treatment to progress. 8 days later he was still waiting! The whole hospital is in crisis, chaotic and a shambles. The staff are doing their best but it's not enough. Having been told on the morning of the 8th day, and prepped for a CT scan, nothing happened. The Ward Sister tried phoning the department coordinator, only to find she had left work at 4pm. Leaving many patients in the lurch. If you have a Choice as to which hospital you, or your friends/family are admitted to, don't choose Derrford
Visited Don't know on April 2024
Review titled Derriford Hospital
Replied on 22 April 2024
Dear Penny Bailey We are very sorry to hear about your concerns regarding your husband’s CT scan. Please contact the Patient Advice & Liaison Service (PALS) team with your husband’s details to allow us to investigate your concerns in full. PALS can be contacted on 01752 439884 or via email at plh-tr.PALS@nhs.net If you do contact us, please quote this PALS reference 77009 so that we can align your website comment with any future contact from you. Kind regards Medical Imaging Department University Hospitals Plymouth NHS Trust
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Review titled Orthopaedic Outpatient Dept
Rated 4 stars out of 5
by Judith Stephenson - Posted on 24 April 2024
In under 2 hours I received an X-ray of my hips, a consultation with a Fellow with a future plan of action and an injection under ultrasound. I was very impressed with the professionalism, skill and caring attitude of all the staff concerned and would like to especially mention the radiologist and the nurse. Thank you to you all.
Visited Orthopaedics on April 2024
Review titled Derriford Hospital
Replied on 25 April 2024
Dear Mrs Stephenson. Thank you for your lovely comments, we will ensure your best wishes are sent to the team looking after you. We are so pleased you had such a good experience of care, professionalism and a treatment plan. The team in orthopaedics wishes you well in your on-going recovery. Karen Curson | Quality Manager Trauma, Orthopaedics and Rheumatology
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Review titled Wonderful caring team
Rated 5 stars out of 5
by Mrs Jacqueline P I Johnson - Posted on 16 April 2024
Had my battery replaced yesterday for my neurostimulator and the complete team from first meeting doctor, anaesthetic and medronic consultant my experience was truly as amazing as having an op can be. They put me at ease, were personable, professional and explained everything that would happen at every stage. I felt assured and safe. The anaesthesiologist put me to sleep giving me a lovely smile and was awoken to the same. The recovery nurse although I'd forgotten her name, blonde and from Scotland was so super sweet to me. She was firstly very professional but the kind of nurse all NHS nurses should be like, wow she did you proud. Myself being one of those awkward vegans they had nothing available but she rang the kitchen and I was sent up a hummus and roasted veg on brown bread sandwich, a vegan jelly, a banana, orange and apple, a huge feast. So thank you to the nurse and also the kitchen. Lastly on a personal note I hope the nurse has a fabulous well deserved holiday climbing Ben Nevis. To all a very sincere thank you.
Visited Pain Management on April 2024
Review titled Derriford Hospital
Replied on 18 April 2024
Dear Mrs Johnson It is so delightful to get such wonderful feedback and I am so pleased that the care was exceptional, that you were put at ease and that we could cater to your diet. I am very glad you have such a great experience and wish you well in your recovery. Thank you for your very kind words which will be sent to the team who looked after you. With best wishes Rachael Buller (Mrs) Service Line Cluster Manager ENT & Audiology, Chronic Pain, Main OPD and Neurosurgery
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Review titled A perfect day.
Rated 5 stars out of 5
by Barry Lewis - Posted on 23 March 2024
A day visit for an operation on my hand. From reception to recovery and discharge it was a perfect experience. Many staff helped me from the surgeon to catering. Helpful and professional in every way. My thanks to you all
Visited Orthopaedics on March 2024
Review titled Derriford Hospital
Replied on 02 April 2024
Thank you for taking the time to comment Barry. I am really pleased that we were able to offer you such a good experience and on behalf of the team, wish you well in your recovery. Natasha Stokes, Deputy Care Group Manager (Surgery); Service Line Cluster Manager
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Review titled Extremely reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2024
As a claustrophobic, I have been absolutely terrified of the MRI scan I had to attend today. From the initial phone call to make the booking, through to the staff who carried out the procedure, I have been met with kindness, consideration and a genuine understanding of my fear. They have lots of coping mechanisms in place and support you every step of the way. We are all different but if I can do it, anyone can. Thank you so much to everyone who made this experience possible today.
Visited Diagnostic Imaging on March 2024
Review titled Derriford Hospital
Replied on 08 April 2024
Thank you for taking the time to share your positive experience whilst visiting the MRI department. Your kind comments are much appreciated, and we will ensure they are shared with the team. MRI Team Medical Imaging Department University Hospitals Plymouth NHS Trust
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Review titled Very positive experience
Rated 5 stars out of 5
by Julia - Posted on 26 March 2024
Visited Diagnostic endoscopy department at Derriford Hospital today. I was dreading the procedure after previous experiences. However the staff could not have been more helpful, professional and reassuring. The consultant who carried out the procedure was extremely professional and explained the procedure. I felt far more confident and relaxed. Aftercare also extremely good. Thanks you Derriford. Couldn’t ask for more. Keep up the good work 👍👍
Visited Diagnostic Endoscopy on March 2024
Derriford Hospital has not yet replied.
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Review titled Everyone in A&E were on their game.
Rated 5 stars out of 5
by IAN ELLICOTT - Posted on 15 March 2024
I attended A&E on the 9-3-24. My treatment required me to be in the department for 10.5 hrs, during the course of my treatment I was able to observe how the staff conducted themselves with all the patients, treating everyone equally. In my case my issues were noted and logged quickly, then moved onto the next stage, and then the next stage until a conclusion was reached, it gave me a understanding, of how the staff are unable to make decisions until the results are received, and then they can make a informed decision. Thanks to everyone involved with my treatment, the Antibiotics seem to be working, the pain has been greatly reduced.
Visited Accident and emergency services on March 2024
Review titled Derriford Hospital
Replied on 26 March 2024
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind review dated 15 March 2024 It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department are aware of your kind words. Hearing such positive feedback really helps. Receiving a compliment like this is reflective of the outstanding care and compassion that our team aspire to deliver, despite the challenges. Thank you again for taking the time to comment. It is very much appreciated. I hope you are safe and recovered well. Jayde Fletcher Emergency Services Manager
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Review titled Lovely staff in children’s emergency department
Rated 4 stars out of 5
by Anonymous - Posted on 31 March 2024
111 sent me to ED with my sick child on Easter Sunday. The staff were so kind. They gave all the children an Easter egg and offered warm sausage rolls to all the children. They offered juice and biscuits to the children. It was a long wait but they made it bearable for the children. Thank you to all the staff :)
Visited Accident and emergency services on March 2024
Review titled Derriford Hospital
Replied on 07 April 2024
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind comment dated 31 March 2024. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department especially our Paediatric team are aware of your kind words. Hearing such positive feedback really helps. Receiving a compliment like this is reflective of the outstanding care and compassion that our team aspire to deliver, despite the challenges. Thank you again for taking the time to comment. It is very much appreciated. Jayde Fletcher Emergency Services Manager