Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fabulous staff
Rated 5 stars out of 5
by Linda - Posted on 12 April 2025
My experience from beginning to end surpassed my expectations. From my GP’s referral, I had been seen at Derriford within a week. Two weeks later, I’d had the procedure. All staff made me feel validated and safe, they were friendly, professional and all in all, was a very positive experience, I am most grateful.
Visited Gynaecology on April 2025
Review titled Derriford Hospital
Replied on 16 April 2025
Dear Linda Thank you so much for your lovely feedback. Would you mind getting in touch so that we can share your kind words with the areas that cared for you please? Please contact our Patient Advice & Liaison Service (PALS) on 01752 439884, or email them at plh-tr.PALS@nhs.net to provide your personal information. Please quote reference 82120 when getting in touch so that we can align any future contact from you with this posting. Thank you Alison Stanton Patient Experience
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Review titled thank you
Rated 5 stars out of 5
by christopher reynolds - Posted on 02 April 2025
Just returned from Derriford after a week with pneumonia. I cannot praise the staff highly enough for their cheerfulness and efficiency,also the choice of menus and food quality which together make an unpleasant experience much more tolerable.my only complaint is difficulty parking
Visited Accident and emergency services on March 2025
Derriford Hospital has not yet replied.
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Review titled NHS at its best
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2025
Went for an appointment expecting to be referred for further tests. If fact ECG, neck scan and MRI all sorted within the day. Very impressed by the organisation, the joined up actions of different departments and the manner and courtesy of all staff, not only medical staff. OK it was a few hours in total but to organize and conduct such a comprehensive service in one visit was, in my view, well worth a big ' thank you'.
Visited Neurology on February 2025
Review titled Derriford Hospital
Replied on 11 February 2025
Dear anonymous Many thanks for getting in touch to share such wonderful feedback. It would be great if you could contact our Patient Advice & Liaison Service (PALS) on 01752 439884, or email them at plh-tr.PALS@nhs.net to provide your personal information and/or the areas that you have complimented as it was not clear from your posting. Please quote reference 81160 when getting in touch so that we can align any future contact from you with this posting. Many thanks Alison Stanton Patient Experience
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Review titled Brilliant paramedics
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
Unfortunately I don't remember the names of the paramedics that attended me on the morning of 30th January 2025 from Derriford Hospital. I want to praise them both for the speed with which they arrived and their kind, caring and thoughtful manner in which they carried out their tests/checks and conversation about the issues I was facing. I thank them both for the work they do which they carry out under pressure every day. Thank you to all paramedics that do such a difficult job.
Visited Accident and emergency services on January 2025
Review titled Derriford Hospital
Replied on 03 February 2025
I am so pleased to read about your positive experience and the lovely things you have written. However, University Hospitals Plymouth do not have any responsibility for the paramedics I'm afraid, and I am sure they would love to hear your feedback. Here is how you can contact them: Southwest Ambulance: Compliments@swast.nhs.uk - compliment email address Contact us | SWAST Website web link - https://www.swast.nhs.uk/contact-us/ Many thanks Alison Stanton Patient Experience
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Review titled My overall experience was above and beyond
Rated 5 stars out of 5
by Sue Small - Posted on 05 January 2025
From start to finish my whole experience was more than I could have ever expected. The paramedics that were looking after me all did amazing. From the doctors to the care staff, I couldn’t fault any of them. It was arranged for me to have live well come out to my home to carry on my treatment of IV antibiotics so I didn’t need to stay in hospital. I know this took some arranging and I’m very grateful for this. I just wanted to thank you all and let you know your work doesn’t go unnoticed.
Visited Accident and emergency services on January 2025
Review titled Derriford Hospital
Replied on 06 January 2025
How lovely to read your kind feedback Sue. Would you mind getting in touch with our Patient Advice & Liaison Service (PALS) on 01752 439884, or email them at plh-tr.PALS@nhs.net to provide the areas where you received care? That way, we can share your comments with them. Please quote reference 80673 when getting in touch so that we can align any future contact from you with this posting. Thanks so much. Alison Stanton Patient Services
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Review titled Efficient
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2025
Although I had to spend several hours in A&E for checks and tests and it appeared to be chaotic at times, it was very efficient and worked very well. The staff were very polite, kind, caring and efficient in the face of so many people waiting to be seen. Thank you Derriford Hospital A&E and Xray.
Visited Accident and emergency services on January 2025
Review titled Derriford Hospital
Replied on 25 February 2025
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind email dated 3 February 2025. It is always nice to receive positive feedback from patients. I will make sure all of our teams in the Emergency Department and X-ray are aware of your kind words in particular the team that looked after you. Hearing such positive feedback really helps. Thank you for being so patient in terms of your wait. Receiving a compliment like this is reflective of the outstanding care and compassion that our team aspire to deliver, despite the challenges. Thank you again for taking the time to comment. It is very much appreciated. Jayde Fletcher Emergency Services Manager
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Michael O'Brien - Posted on 05 November 2024
I had knee surgery, and from beginning the treatment from all staff from surgery to nursing catering cleaners porters infact every one I came in contact with kind and help full to me. Also the ambulance crew from Derrisford station were excellent more than helpful, never left till they were satisfied I was been looked after. Cant thank them all for their care and attention.
Visited Orthopaedics on October 2024
Review titled Derriford Hospital
Replied on 06 January 2025
Thank you for taking the time to comment, we will make sure it is passed to the team. Many thanks Gill Leaning Clinical Admin Manager - Orthopaedics
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Review titled General overview
Rated 3 stars out of 5
by Mark Veale - Posted on 02 November 2024
I was lucky as a day case to not stay longer than necessary. Staff couldn't find my pre-op notes before the op. The surgical team were brilliant, explaining everything and putting me at ease. However, after open inguinal surgery, the nursing team initially denied my request for something stronger than paracetamol for pain relief, claiming that there was none onsite. It was only after I stood my ground (and with the support of the anaesthetist) and explained that after open surgery, a stronger analgesia should be provided, rather than over the counter minor pain relief, that they relented and gave me 5 days worth of medication. I cannot help but feel for the others in similar situations to myself, who know no better, and have essentially been fobbed off with little in the way of adequate pain relief- it actually breaks my heart, as I saw much older patients being told that all they were getting was paracetamol for exactly the same surgery as mine.
Visited General Medicine on October 2024
Review titled Derriford Hospital
Replied on 12 November 2024
Christopher Briggs, Consultant Hepatobiliary and Pancreatic Surgeon has replied to say: I believe our standard aftercare for inguinal hernia surgery is for a combination of paracetamol and NSAIDs which the NHS expects patients to purchase themselves before surgery. However, if they do not have them they can be provided as a ward pack. You requested a stronger form of NSAID which we do not routinely keep on our ward and we had to send to pharmacy to get this – which we did at your request. If patients are intolerant of NSAIDS we offer alternatives such as co-codamol. I’m sorry you felt that we had not complied with your request and I also hope you are recovering well.
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Review titled Great Consultant
Rated 5 stars out of 5
by Ros - Posted on 14 October 2024
I had a second opinion appointment today with a gynaecologist after my previous appointment with a different gynaecologist left me in tears and still not reassured after a cancel referral. The lady I saw today was so amazing. She listened to me and took the time to go back over my medical history that brought me there in the beginning. Left feeling totally reassured and with a plan in place. Thank you so much.
Visited Gynaecology on October 2024
Review titled Derriford Hospital
Replied on 17 October 2024
Thank you for taking the time to share your feedback. We are happy that you had a positive experience in your recent appointment, and your comments mean a lot to us. Many Thanks Nickie Gavican | Service Line Support Manager Gynaecology/IVF/Gynae-Oncology
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Review titled A Huge Thank You to the Erme Ward Team at Derriford Hospital
Rated 5 stars out of 5
by Davies - Posted on 14 October 2024
I cannot express enough gratitude for the exceptional care my mother received during her time on Erme Ward at Derriford Hospital. She was admitted under very stressful circumstances for a craniotomy, complicated by her underlying dementia. Throughout what was a deeply worrying time for our family, the entire Erme Ward team went above and beyond to provide her with the most compassionate and professional care imaginable. The nursing / healthcare team was simply incredible. They treated my mother with the utmost respect and dignity, ensuring she was comfortable and well looked after. Their warmth and patience were a source of comfort for both her and us as a family. Every single person took the time to make her feel safe and reassured, which meant the world to us. A huge thank you as well to the occupational therapists and physiotherapists. They worked tirelessly to support my mother’s recovery, offering her not only physical rehabilitation but also encouragement and positivity . Their dedication to her well-being was so evident, and we could see the difference it made in her progress. The surgical team, too, deserves special mention. Their expertise and skill and their clear communication with our family about the procedure and expected recovery was so appreciated. We knew she was in safe hands throughout. It is clear that everyone on Erme Ward works seamlessly together, from the surgeons to the nurses and therapists, to ensure that patients receive the best possible care. The teamwork, professionalism, and empathy displayed by all of you have been truly remarkable. My family and I feel incredibly fortunate that my mother was cared for by such a wonderful group of people during this challenging time. You have all made such a difference, and we will never forget the kindness and support you showed her. Thank you, Erme Ward team, for going above and beyond. You are truly a credit to Derriford Hospital!
Visited Neurosurgery on October 2024
Review titled Derriford Hospital
Replied on 26 November 2024
Many thanks for your very kind words with regards to the care for your mum on Erme Ward. It is so nice to have this recognition for our multi-disciplinary staff who work really hard to provide the exceptional care that they give. I hope that mum is continuing to do well. With best wishes Rachael Buller (Mrs) Service Line Cluster Manager
Information supplied by University Hospitals Plymouth NHS Trust