Darent Valley Hospital - Ratings and reviews
Reviews
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Review titled Grateful for outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
I recently had to visit the Early Pregnancy Unit, unfortunately it was bad news and I needed a surgical procedure. Every member of staff that I encountered was friendly, comforting, compassionate and reassuring. I had 2 visits and was told exactly what the next steps were. Nothing was too much trouble and I feel the care I was given has made the whole process a little easier. In 2016 & 2018 I had my daughters in the maternity ward, again the care we received was fantastic. Thank you for all your hard work and making a sad time bearable.
Visited Maternity services on February 2024
Review titled Darent Valley Hospital
Replied on 20 February 2024
Thank you for taking the time to write this review, especially at such an sad time for you and your family. We will ensure your kind words are shared with the team. With our best wishes Darent Valley Hospital
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Review titled Medical staff, especially my doctor.
Rated 4 stars out of 5
by MR M M ALI - Posted on 18 February 2024
First ever review for NHS service which is purely because the medical staff were really good, especially my doctor, Dr A (not allowed to give full name). He is a senior doctor and showed great care and personality. I felt assured and all the doubts I had was being taken care of. Naturally wait times in A&E are quite long (5-6 hours for me), but I got the medical support in the end. Thanks to the nurses for being sweet and caring and my doctor for being a role model.
Visited Accident and emergency services on February 2024
Review titled Darent Valley Hospital
Replied on 20 February 2024
Dear Mr Ali Thank you for taking the time to write this glowing review. It is always such a joy to read reviews such as this. We will pass on your kind words to the staff. With our best wishes Darent Valley Hospital
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Review titled Appalling discharge
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2024
I had a bad fall and badly broke my humerus and shoulder, told I would be discharged on Tuesday but no TTOs ready, Told I would be discharged the following day, told to hurry up despite not having no breakfast or wash. Taken to discharge lounge and TTOs still not ready. In tremendous pain, I rang my GP asking for pain killers to be dispensed. Rudely told to keep quiet, despite the lounge being quiet and three members of staff sitting on computers. Told I could go and the medication and discharge summary would follow. As of yet they haven’t arrived, so just as well I rang my gp as my daughter has collected them from the chemist! Totally lack of communication and organisation.
Visited Geriatric Medicine on January 2024
Review titled Darent Valley Hospital
Replied on 20 February 2024
Dear Anonymous We were sorry to read that you were so unhappy with your discharge for hospital and can see why. If you would like to contact the hospital directly we can investigate the concerns you have raised. Please contact PALS: Telephone: 01322 428382 or Email: dgn-tr.PALS@nhs.net. Kind regards Darent Valley Hospital
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Review titled Lovely A&E department
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Such lovely smiley receptionist in A&E i was in , X-rayed and given crutches and out in less than 3 hours ! Flipping amazing well done to them all :-) and thank you.
Visited Accident and emergency services on January 2024
Review titled Darent Valley Hospital
Replied on 20 February 2024
Thank you for your kind words, we will ensure that the A&E staff are notified. With our best wishes Darent Valley Hospital
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Review titled Poor organisation
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2024
Attended an appt at AEU at 930am for iron infusion. Had to wait 4 hours for pharmacy to issue medication. This is an unacceptable amount of time to wait for a 15 minute procedure. This was a planned appointment so there is jo excuse for the medication not being ready or efficiently dispensed. I understand this is common practice so clearly needs reviewing. We paid £8 for parking for a 15 minute procedure and have to attend next week for another infusion, so will loose another day due to incompetence of dispensary process.
Visited Don't know on January 2024
Review titled Darent Valley Hospital
Replied on 20 February 2024
Dear Anonymous We were sorry to read that you were so unhappy with such a long wait and do agree this does seem rather excessive. If you would like to contact the hospital directly we can investigate the concerns you have raised. Please contact PALS: Telephone: 01322 428382 or Email: dgn-tr.PALS@nhs.net. Kind regards Darent Valley Hospital
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Review titled Great service and nurse
Rated 4 stars out of 5
by Jamie Cave - Posted on 31 December 2023
I at attended A&E but due to my injury was referred to the UTC team. Once I attend the UTC I was seen by a lovely nurse who gave me an assessment, then sent me to x-ray. This was all very well organised and quick. After this I came back and saw the same nurse and got all the correct jabs required and stitches then sent on home.
Visited Accident and emergency services on December 2023
Review titled Darent Valley Hospital
Replied on 02 January 2024
Dear Jamie Thank you for your review, we are sure the UTC would be very pleased with your lovely feedback. With our best wishes Darent Valley Hospital
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Review titled Fantastic caring staff
Rated 5 stars out of 5
by Joanna Fowell - Posted on 09 December 2023
I had my endoscopy and colonoscopy this morning and I cannot fault my care and treatment. My blood pressure was very high (as I was nervous) and they took the time to make me feel at ease and comfortable. The care for their patients shone through. Special thanks to the nurse with the red hair, she was so lovely. Even the guy who did my pre assessment was lovely. Thank you all so much!
Visited Diagnostic Endoscopy on December 2023
Review titled Darent Valley Hospital
Replied on 02 January 2024
Dear Joanna Thank you for taking the time to write this wonderful feedback. We have shared your lovely review with our staff. With our best wishes Darent Valley Hospital
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Review titled Outstanding care
Rated 5 stars out of 5
by Sally McKone - Posted on 15 December 2023
I felt privileged to be cared for by such a professional team of staff. They were a credit to the NHS!
Visited Cardiology on December 2023
Review titled Darent Valley Hospital
Replied on 02 January 2024
Dear Sally Thank you for your lovely comments which have been shared with our staff. Best wishes Darent Valley Hospital
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Review titled Fantastic service
Rated 5 stars out of 5
by Stephanie Lydon - Posted on 29 December 2023
On Christmas Day I was taken by ambulance to A&E at Darenth Valley , right from the paramedics who came to my home and took me to the hospital to the kindest most caring nurses and a very efficient hard working doctor , everyone was amazing . I was seen immediately ,the care I was given was outstanding from every person I saw , The guy that took my bloods was a pro didnt even feel it ,and the nurse who looked after me was kind gentle and full of compassion. The doctor wasted no time in diagnosing me and getting antibiotics and fluids into me . Every single person I saw was amazing and a credit to the hospital. Im so thankful for every single one of these special human beings . I could not have asked to be treated any better ,Fast , caring and efficient Well done to you all your brilliant Xxxxxxxxxx
Visited Accident and emergency services on December 2023
Review titled Darent Valley Hospital
Replied on 02 January 2024
Dear Stephanie Thank you for taking the time to write this wonderful review. We have shared your kind words with our staff and hope you are feeling a lot better now. With our best wishes Darent Valley Hospital
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Review titled Efficient, welcoming and kind
Rated 5 stars out of 5
by Sally Callaghan - Posted on 14 November 2023
I’ve just returned from an appointment with a breast surgeon at the Empress Unit. I was so impressed by the friendliness of all the staff, but especially grateful for the delightful doctor who examined me. He was charming and put me at ease immediately, gave me a thorough explanation of all the test results and put my mind at rest. What a lovely guy, definitely in the right job. Thanks so much.
Visited Breast cancer services on November 2023
Review titled Darent Valley Hospital
Replied on 06 December 2023
Dear Sally Thank you for this glowing review of our Empress Unit and Doctor. We will ensure that the staff are notified of your kind words. With our best wishes Darent Valley Hospital