Darent Valley Hospital - Ratings and reviews
Reviews
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Review titled Excellent care.
Rated 5 stars out of 5
by L. Jones - Posted on 05 May 2024
Had a gastroscopy procedure. Cannot fault the care and professionalism of the staff on the unit. Made me feel at ease and explained everything. Cannot speak highly enough of them. The cup of tea wasn't bad either.
Visited Diagnostic Endoscopy on May 2024
Review titled Darent Valley Hospital
Replied on 07 May 2024
Dear L Jones Thank you for taking the time to write this review, your comment about the cup of tea made us smile! With our best wishes Darent Valley Hospital
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Review titled Appointment service
Rated 1 star out of 5
by Paul - Posted on 08 May 2024
Just wondering why there is an appointment booking service for blood when they allow walk ins to be done before appointments when I have specifically made an appointment due to having other things to be doing I think it is descusting that this is allowed to happen. I was late due to this for another appointment not very happy at least 2 walking were given number before me and dealt with even after my appointment time.
Visited Don't know on May 2024
Darent Valley Hospital has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by Amanda - Posted on 11 April 2024
I had a wisdom tooth extracted, it was a quick and painless procedure. The doctor and nurse were caring and professional and made me feel reassured and safe. I couldn’t fault a single thing with the department from the reception staff to the nursing assistant who, as I have difficulty walking, took my prescription to the hospital pharmacy. This department and its staff are a credit to your hospital.
Visited Oral and Maxillofacial Surgery on April 2024
Review titled Darent Valley Hospital
Replied on 07 May 2024
Dear Amanda Thank you for taking the time to write this glowing review, we will ensure your kind words are passed onto the staff. With our best wishes Darent Valley Hospital
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Review titled Poor service and doctors bodging
Rated 1 star out of 5
by Robert Cheyne - Posted on 15 March 2024
Attend a and e for a suspected broken ankle which turned out to be badly sprained, swollen, and bruised to which the doctor wraps a thin bandage which I explained to him it won’t do as I will constantly be putting new ones every 15 mins as he did not tape or offer to secure it properly apart from tucking it in on its self I asked would it be better to be braced and he point blank said the nhs don’t do braces which is a lie as he had one in the draw then changed his mind so I sat up the hospital from 10 in the evening till 6:30 in the morning to not even come away with an nhs prescription which I pay for anyway that’s exactly why I would recommend bupa over the nhs £50 a month to have a better quality of doctor not one that just thinks a bandage fixes all it wasn’t even a compression bandage
Visited Accident and emergency services on March 2024
Review titled Darent Valley Hospital
Replied on 07 May 2024
Dear Mr. Cheyne, Thank you for taking the time to share your feedback with us. We truly value all perspectives, especially when they highlight areas where we can improve. We understand that visiting the Emergency Department can be a stressful and concerning time, and we apologise for any inconvenience or discomfort you may have experienced during your visit. It's important to note that in an Emergency Department, patients are triaged based on the urgency of their medical needs, with those requiring immediate attention receiving priority care. While this prioritisation is essential for delivering timely and life-saving interventions, we acknowledge that it may result in longer wait times for patients with less urgent conditions. Regarding prescription charges, we want to clarify that unless exempt, patients may be responsible for covering the cost of any prescribed medications obtained during their visit. We understand that navigating healthcare costs can be challenging, and we encourage patients to explore alternative options for obtaining affordable medications, such as purchasing over-the-counter remedies from pharmacies or supermarkets. Additionally, while private medical insurance can offer added peace of mind and access to a wider range of services, we understand that it may not be suitable for everyone. We recommend that individuals carefully review their insurance policies to ensure they align with their specific healthcare needs and preferences. Please know that we are committed to continually improving our services to better meet the needs of our patients. Kind regards, Darent Valley Hospital
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Review titled Exemplary performance
Rated 5 stars out of 5
by greeb - Posted on 27 March 2024
i collapsed in a remote area, 2 ambulances and the air ambulance were dispatched, paramedics were at my side within 5-10 minutes, I am seriously impressed, thank you. a&e were very nice professional and efficient 10/10. their recommended next step was to go to my gp , this turns out to be almost impossible, 4 weeks of badgering my local surgery I have got a phone consultation booked for 2 weeks time.....hmmm.
Visited Accident and emergency services on March 2024
Review titled Darent Valley Hospital
Replied on 03 April 2024
Dear Greeb Thank you for your kind words about our A&E Department, we do hope that you have managed to or will soon speak to your GP. With our best wishes Darent Valley Hospital
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Review titled Hideous discharge procedure
Rated 2 stars out of 5
by Trish - Posted on 10 March 2024
I had intended to leave a 5 star review until I experienced my discharge. Around 9 pm I was taken to the “lounge” having been swopped into another patients bed and she mine with a possible change of linen. I had planned for my son to collect me when the pharmacy had readied my meds which was said to be on Sunday. However the “lounge” had the appearance and feeling of a cross between a warehouse and morgue, I called my son to collect me immediately which he did, leaving without my meds.I just felt really sorry for the really elderly people who perhaps did not have a phone and/or helpful son. Suffice it to say all of the other staff were absolutely wonderful with the exception of one catering lady whom I had reason to complain about. My complaint was expertly ,professionaly , and speedily resolved by a nurse and her superior to my great satisfaction.
Visited Don't know on March 2024
Review titled Darent Valley Hospital
Replied on 11 March 2024
Dear Trish Thank you for taking the time to write this response and highlighting the problems you experienced. We have passed on your feedback to the Discharge Co-ordinator so they are made aware of your experience. If you would like to raise this formally please do get in touch. Darent Valley Hospital
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Review titled Bad Experience
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2024
I attended the Urgent Care Centre at Darent Valley Hospital for a suspected fracture to my foot. I had been in a lot of pain for several days and was unable to get a GP appointment for several weeks!The staff seem very cold and were more interested in making sure you stood in the right position rather than what was wrong with you. Waited for 6 hours in a packed waiting room before being seen by a nurse. The xray department were excellent but seemed very stretched. Following the xray had to go back to the waiting room to begin yet another wait-until i complained! Was eventually seen by the nurse but simply told that no fracture could be seen. Unable to explain why i was experiencing so much pain and unable to offer any medication for the pain-except to be told to purchase some paracetamol!! The whole experience left me dissatisfied and very sad that our NHS has come to this! Completely disorganised-no overall control and very disinterested staff!! Don't think i would bother going back to Urgent Care-cant see anything that appears urgent about it.? If patients are unable to access GP appointments quickly plus being let down by Urgent Care there is little hope.I was once told by a consultant orthopaedic surgeon that that no-one should have to put up with continuous pain without medical assistance!Well I'm afraid that doesn't seem to apply at Darent Valley Urgent Care centre.
Visited Accident and emergency services on March 2024
Review titled Darent Valley Hospital
Replied on 03 April 2024
Dear Anonymous We were sorry to read that you were so unhappy with your recent visit to the Urgent Care Centre. If would like to contact the hospital directly we can investigate the concerns you have raised. Please contact PALS: Telephone: 01322 428382 or Email: dgn-tr.PALS@nhs.net. Kind regards Darent Valley Hospital
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
I was in A&e with a broken wrist over the weekend, the support and speed of care I received was incredible. The nurses and consultant nurses are highly experienced, incredibly knowledgeable, and very professional. Because of this I avoided having surgery and was able to follow a natural healing process of a very painful and traumatic wrist fracture. Thank you to all involved in my care.
Visited Accident and emergency services on March 2024
Review titled Darent Valley Hospital
Replied on 03 April 2024
Dear Patient It is always so lovely to read reviews such as yours, especially knowing that the experience and professionalism of our staff meant you avoided surgery. Wishing your a speedy recover and we will also pass on your kind words. With our best wishes Darent Valley Hospital
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Review titled Fantastic service at children's A&E
Rated 5 stars out of 5
by Stephanie Lydon - Posted on 02 April 2024
A member of my family was taken to A&E on the 30th March with an infection , Only being very young , the service we received was amazing from beginning to end. Everyone was so quick and efficient and highly respectful We received very prompt treatment and also received reassurance every step of the way . After receiving intravenous antibiotics we could take my family member home with an amazing care plan in place for the nurses to come out daily . I have to say the nurses comeing daily have been amazing , we couldnt have wished for better care from any of the team and to be able to receive this care at home is just nothing short of fantastic. I would like to thank each and every one of the staff we encountered from reception ,triage to the doctors and nurses at the children's A&E to the home team caring for my family member you have all been amazing Xxxxxx
Visited Accident and emergency services on March 2024
Review titled Darent Valley Hospital
Replied on 03 April 2024
Dear Stephanie Thank you for taking the time to write this glowing review of our Children's A&E. We do hope the young patient is feeling much better now and we will pass on your kind words to the team. With our best wishes Darent Valley Hospital
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Review titled Great care by AEC
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2024
I attended AEC on 25/2/24. I received great care by the health professionals but the receptionist was extremely rude and dismissive. I went up to the desk to state that I had returned from X-ray . The receptionist did not bother to lift her head from her computer screen nor make any eye contact with me but responded in a very curt and dismissive manner . Her attitude is unacceptable.
Visited Accident and emergency services on February 2024
Review titled Darent Valley Hospital
Replied on 03 April 2024
Dear Patient Thank you for taking the time to write your review and although overall your care was great, it was a shame to read about your experience with one of our receptionists. Thank you for bringing this to our attention. With our best wishes Darent Valley Hospital