Cumberland Infirmary - Ratings and reviews
Reviews
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Review titled My dad
Rated 4 stars out of 5
by Mrs C Shaw - Posted on 24 April 2024
My father was brought in by ambulance, I followed with my mum who has mobility issues, both were well cared for. Nurses dealt with dad and kept us informed. Dad was eventually admitted to a ward with pneumonia. 4 nurses inparticular went above and beyond on a busy shift making sure dad was well cared for. Thankyou.
Visited Accident and emergency services on April 2024
Review titled Cumberland Infirmary
Replied on 24 April 2024
Dear Mrs Shaw Thank you for taking the time to share your feedback relating to your father's recent admission. I am pleased to read that not only your father was cared for but the staff cared for your mum also. I hope your father is recovering well from his pneumonia. As a trust we really value feedback from patients and or their family members, we record all feedback and share it with staff. Take care Sylvia Patient Experience Manager
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Review titled Thank you for saving my life
Rated 5 stars out of 5
by Rob Grant - Posted on 28 April 2024
On Friday 15th March I had a near fatal heart attack and was so fortunate that the ambulance crew got me hospital in time and the full cardiac team were waiting for me in their new facility with new equipment when my heart stopped! The cardiac team kept me going and used their new equipment to repair the problem and got me going again. These wonderful people definitely gave me my life back and I can’t praise them or thank the enough. The experience makes me feel very humble. As the lovely consultant said “all your stars were aligned for you today”.
Visited Cardiology on March 2024
Review titled Cumberland Infirmary
Replied on 29 April 2024
Dear Mr Grant Thank you for taking the time to share your feedback relating to your recent experience with our services when you had your heart attack. I imagine this was a very worrying time for you. Your feedback has been recorded and shared with the team - they will be very pleased to read the lovely words you have left for them. I hope you are continuing to keep well. Take care Sylvia Patient Experience Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Christine Bartholomew - Posted on 01 March 2024
I was admitted for Gastroscopy and Colonoscopy yesterday. The appointment was timely, the staff were courteous, respectful and delightful. My concerns about painful experience in past procedures were listened to and acted upon. Everything was explained and I was supported well throughout the procedure. I was treated with respect by each member of staff I encountered, not forgetting the practitioner who contacted me 2 weeks prior to the procedure . I felt fully supported from that phone call onwards. I want to thank them all for making an experience I was dreading, tolerable( it would be pushing the boundary to describe it as pleasant!). Well done team endoscopy.
Visited Gastrointestinal and Liver services on February 2024
Review titled Cumberland Infirmary
Replied on 07 March 2024
Dear Ms Bartholomew Thank you for taking the time to share your feedback relating to your recent gastroscopy and colonoscopy. As you say, these can't be described as a pleasant experience, but I am pleased to read that the staff made it tolerable for you. Your feedback will be recorded and shared with the departments staff. Take care Sylvia Patient Experience Manager
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Review titled bloods lost on two occasions
Rated 1 star out of 5
by Declan knox - Posted on 21 February 2024
Two occasions my bloods have gone missing in this hospital, first was in a&e and the 2nd happen in Surgical sdec, I don’t find this acceptable at all. I’ve spoken to a few people and they have all had the same problem with bloods going missing! I’m not sure what happen after they’ve taken the blood but losing it I don’t have acceptable! Next time this happens I won’t be going to pals I’ll be putting a complaint into the cqc and the health ombudsman! This needs looked into!
Visited Accident and emergency services on February 2024
Review titled Cumberland Infirmary
Replied on 07 March 2024
Dear Mr Knox Thank you for taking the time to share your feedback relating to your missing blood samples. I am really sorry this happened, not just once but twice. Please be assured this isn't the service we aim to deliver and I will share your feedback with the matron for both departments for them to review and make any changes to the process in the departments. Take care Sylvia Patient Experience Manager
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Review titled Very professional and friendly
Rated 5 stars out of 5
by Adrian B - Posted on 09 February 2024
A family member was admitted to coronary care and willow c and the doctors, nurses and assistants were all very helpful in keeping us informed of what was happening and what was the best course of action to take to ensure a successful full recovery from the medical problem. Well done and Keep up the excellent work!
Visited Cardiology on February 2024
Review titled Cumberland Infirmary
Replied on 19 February 2024
Hello Adrian Thank you for taking the time to share your feedback relating to a family members inpatient stay on Willow C. We record and report on all feedback that we receive. I have also shared your feedback with the Matron and Ward Manager for Willow C. I hope your family member continues to keep well. Take care Sylvia Patient Experience Manager
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Review titled Orthopedic Services
Rated 5 stars out of 5
by Frederick Ruddick - Posted on 15 February 2024
The staff of this service were excellent throughout my short stay for hip replacement. This included the multi-diciplinary team on Maple C, such as nurses (student nurse & healthcare assistants), OT, Physio, domestic and portering services, ward clerk. My journey was seem less despite the service being under intense pressure for beds. Staff communicated with me clearly and with a good sense of humour (so important for patients). Perhaps the only improvement could be the wait for pharmacy prescriptions prior to discharge (about 3 hours). Overall the standard of care was excellent, and the pre discharge guidance from all disciplines was great and helpful. I wish to offer my deepest gratitude to the skillful surgery team who performed my operation via epidural anaesthesia. Wow, what an experience!! They were all clear and supportive though-out. I hope this review gets to the staff involved and is not simply used for hospital statistics. It is the staff that need to hear it, as they need to understand how they make a difference to peoples lives.
Visited General Surgery on February 2024
Review titled Cumberland Infirmary
Replied on 19 February 2024
Hello Mr Ruddick Thank you for taking the time to share your feedback with the Trust regarding your recent hip operation and your time on Maple C. Your feedback has been recorded and shared with the staff team on Maple C. The Trust really values patient feedback whether good or bad, I am pleased that your experience was so positive. I hope you are recovering well from your surgery. Take care Sylvia Patient Experience Manger
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Review titled Excellent Service
Rated 5 stars out of 5
by Judith Gale - Posted on 19 February 2024
I posted my Mums hearing aid to the department on Wed, with a brief note explaining that it is broken and hope they could help. I received it back by post on Friday! The department must have dealt with it on the day and returned it. Very grateful for this prompt and efficient service. I've always had really good service from Audiology both at West Cumberland and Carlisle, for my husband myself and my mother, and this one day turn around was amazing.
Visited Audiology services (community) on February 2024
Review titled Cumberland Infirmary
Replied on 19 February 2024
Dear Mrs Gale Thank you for taking the time to share your feedback relating to the Trust's Audiology Department. I am pleased to read how quickly your mum received her fixed hearing aid, and also yours and your husbands experiences with Audiology. The Trust records all feedback and it is shared with the relevant teams. Thank you again for sharing your feedback Sylvia Patient Experience Manager
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Review titled My opinion has changed dramatically
Rated 4 stars out of 5
by Elaine Wilson - Posted on 17 February 2024
Had to attend Accident & Emergency for an infected large cyst when it ruptured. Rather worried as my last visit with sepsis in 2019 went badly wrong. However I was seen reasonably promptly by surgical team in Accident & Emergency who tried to arrange my incision & drainage. However, a large number of emergencies forced a postponement to following day. I returned via the Elective Care/Day Surgery unit but an even busier day meant another postponement. Arriving again Friday, my op was prioritised through the day and eventually scheduled to a firm time in the afternoon. Apologies made throughout whole delay which I accepted as it wasn't there fault there were so many emergency surgeries coming through when mine was not life threatening. The care I received in the Elective Care Unit was exceptional. Every member of the team was friendly, helpful and efficient at all levels, from staff nurses to students. This was my very first op under general anaesthetic and I was treated well all the way to theatre and back. I was so pleased with my treatment as it was in total contrast to my previous visit in 2019. Recovery was smooth and easy for me and I sailed through with no complications. What a contrast! I'm no longer reluctant to attend this hospital now as my long delay in treatment enabled me to observe some very dedicated staff work in difficult demanding circumstances. I noticed the supply issues, shortage of staff and resources too. Seeing two young ladies starting careers in this difficult environment was inspiring too. I wished them both well on discharge as they were very helpful during my stay. Hopefully I have no reason to return again but at least I know treatment has improved dramatically and I can feel confident in the acute service again.
Visited Accident and emergency services on February 2024
Review titled Cumberland Infirmary
Replied on 07 March 2024
Dear Ms Wilson Thank you for taking the time to share your feedback relating to your A&E attendance and your experience when you attended the Elective Care Suite for your procedure. I am sorry to read your procedure was postponed a couple of times, but thank you for being so understanding to the reasons why this happened. I am pleased to read that your experience has improved your confidence in the trust. Your feedback will be recorded and shared with both departments. Thank you once again. Take care Sylvia Patient Experience Manager
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Review titled Medical procedures unit
Rated 5 stars out of 5
by Elaine Clegg - Posted on 04 January 2024
Amazing staff, so attentive, caring, professional and hard working. Listened to my needs and made me feel important
Visited Don't know on January 2024
Review titled Cumberland Infirmary
Replied on 04 January 2024
Dear Ms Clegg Thank you for taking the time to share your feedback relating to your experience when attending our Medical Procedures Unit. Your feedback will be recorded and shared with the staffing team - I am sure they will be pleased to know how positive your experience was. Take care Sylvia Atherton Patient Experience Manager
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Review titled Wonderful nurses
Rated 5 stars out of 5
by Kevin Clark - Posted on 29 April 2024
Was admitted to Hazel ward quite a few times during the course of 2023, the staff are absolutely brilliant, nothing is ever too much for them and they work non-stop in a challenging environment. Truly wonderful nurses
Visited Gastrointestinal and Liver services on December 2023
Review titled Cumberland Infirmary
Replied on 30 April 2024
Dear Mr Clark Thank you for your feedback for the nursing staff on Hazel Ward. I will record your feedback and share this with the ward manager to share with the nursing team. I hope you are keeping well. Take care Sylvia Patient Experience Manager