Croydon University Hospital - Ratings and reviews
Reviews
-
Review titled Awful experience, waste of time
Rated 1 star out of 5
by Ewelina - Posted on 24 March 2024
I went in this morning to a&e, as I’m having problems with my knee, the receptionist booked me in for GP appointment, however when I was finally seen by the GP, he just told me they can’t do anything for me and I should go back to my practice. No check ups, no tests, nothing!!! I wasted my entire day because no one bothered to let me know in advance that in this hospital no one cares about people!! Absolutely awful experience and would never recommend going there!
Visited General Medicine on March 2024
Croydon University Hospital has not yet replied.
-
Review titled Great Practice
Rated 4 stars out of 5
by Candice Tierney - Posted on 08 February 2024
I have been impressed with the experience on the day, the follow up however has not been good. I was told over the weekend my case will be looked at and be informed on the Monday the out come. It is the following Thursday and no news, and no contact details which is why this is the only way to contact you
Visited Dermatology on February 2024
Croydon University Hospital has not yet replied.
-
Review titled Worst experience ever
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2024
The ambulance took me on Tuesday night at A&E around 11pm because of shortness of breath and abdominal pain. The moment I got there they took me for blood test and I told them that I think I’m going to faint. I started to vomit and the nurse was just looking at me without doing anything and then left and didn’t come back for another 10 minutes. We were then sent to the waiting area. All night I’ve been told a doctor will come to see me but the big surprise was in the morning when one of the nurses told me that the gynaecology doctors don’t work during the night and they start their shifts at 8am. Another 4h of waiting and someone came to finally see me. They’ve put in a room and gave me paracetamol and a lot of fluids which made me feel even more bloated than I was before. I asked not to have those fluids anymore and they finally stopped them. Not to mention that all I could see were air bubbles going through my veins and I was quite worried about them, I was asking the nurses all the time to remove them, which they did, but they also said the air bubbles won’t hurt me. I’m not a doctor or a nurse but I honestly don’t think air bubbles going through your veins is something normal. I had the scan next morning at 9:30am and had to wait until 9pm for one of the doctors to come and tell me that everything is okay and I can go home.. That was definitely the worst experience I’ve ever had in my entire life.
Visited Accident and emergency services on February 2024
Croydon University Hospital has not yet replied.
-
Review titled Horrifying Maternity “Care”
Rated 1 star out of 5
by Cia - Posted on 28 February 2024
Don’t even think about having your maternity care here. Past appointments have been changed 1 hour before the appointment time via e-letter via a random NHS portal or confirmation of appointments haven’t been sent through at all by any form of comms (email, text, post). I’ve been left waiting in waiting rooms for 30 mins - 2 hours due to staff shortages and lack of communication from the admin staff. Today I was given the wrong time and location for my appointment which I had to verify again. Also a member of the Midwife Team, spoke to me on the phone at home 20 minutes before my appointment with her as she needed some medical information from me that I had previously presented the hospital with several times (also she did not tell me who she was and where she was calling from at the start of the conversation and did not have the right information ready when asking me questions which left me waiting on the phone instead of leaving the house). This then caused me to leave my house a little late and be slightly delayed for my appointment at 10am. I arrived 10:05am and was told that I needed to do a urine sample first (I was not told that this would be a part of my appointment at the point of booking). As soon as I was called into the appointment she raised her voice and started to have a go at me for being late she went off on a rant which I had to stop her as I didn’t appreciate her tone and rudeness. I explained why I was slightly delayed due to her phone call and the confusion with the time and location due to the confusing text confirmations I received. She should have also taken into consideration that she had me on the phone 20 mins before my appointment time and she needed to factor in the urine sample I was asked to take first by the Receptionist. Nonetheless, she continued to threaten to end my appointment and kept being rude to me / not listening to me at all, even though I was just explaining my experience and asked her to continue with the appointment. I had explained several times to the hospital staff at all appointments that I have been experiencing abdominal pains and bleeding and had to complain several times due to my appointments being booked on the completely wrong weeks and that I still didn’t have a midwife for point of call but at this appointment she didn’t seem to take this into consideration even though she had read my background information before I arrived. The appointment was incredibly stressful and at the end of it she told me not to stress, take things easy and to be on bedrest until my next appointment as it will be bad for the pregnancy if I stress and she had then told me that she had booked my next appointment with another midwife instead despite her explaining this hospital does continuity of care and she books the women she sees with her.
Visited Maternity services on February 2024
Croydon University Hospital has not yet replied.
-
Review titled Poor and upsetting
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
We spent 17 hours in A&E yesterday (5th-6th February 2024). It was so upsetting seeing my husband and other patients in pain without proper support from the professionals they are relying on. I am thankful that after 17 hours we had a prescription given to us, but we still haven't been told the root cause. It was distressing to see a lady collapse in the A&E waiting area after not being seen for an extended amount of time. The doctors slowly walked towards her whilst her daughter started screaming "Please do something! We've been waiting for hours and we're losing her!". There was also a lady bent over in pain from kidney stones asking for some pain medication whilst she waited; she was repeatedly dismissed by the care professionals. The security team had a few difficult patients to deal with throughout the night. However, I was ignored when I notified them about a man rolling weed in front of me in the waiting area. The man then resorted to walking around the facility with the unlit cigarette in his mouth, further nauseating those around him. It was a shocking experience. The night was made more stressful by the main water machine and coffee machine, both of which were out of order. In a facility where people are ill and are forced to spend an extended amount of time in the waiting area, it was confusing to also see that the vending machine only offered chocolates, biscuits and crisps. I would suggest that the hospital offer some healthy and substantial snacks too for the health of the patients in their care. I asked for updates about the timings throughout the night as I was meant to be at work yesterday (I wasn't able to go in due to this experience). We were initially told a four hour wait, then a six and half hour wait, and eventually an eight hour wait. I was met with vague responses, a lack of care and an absence of understanding each time I asked, which caused further distress to my husband who was in acute pain. Whilst I hope not to have the disadvantage of revisiting this hospital again, I do hope this review will encourage Croydon University Hospital to hire more compassionate staff, provide more thorough training, and dramatically improve their A&E department for the health and well-being of those in need. I am extremely disappointed. Thank you.
Visited Accident and emergency services on February 2024
Croydon University Hospital has not yet replied.
-
Review titled Rude and unhelpful
Rated 2 stars out of 5
by Carlton McMahon - Posted on 13 January 2024
My partner was admitted into A/E and have not been able to get through to the hospital to get an update. We are OAPs both with health issues trying to get some information that she may have been discharged treating me like I am stupid being rude and unhelpful and disconnecting call Trying several times to get through on the phone for hours.
Visited Accident and emergency services on January 2024
Croydon University Hospital has not yet replied.
-
Review titled Geriatric Medicine Unit
Rated 2 stars out of 5
by Anonymous - Posted on 23 January 2024
While typing this review I have called the Geriatric Medicine Unit, Croydon hospital, three times without answer. I have decided to hold until someone surely will answer the phone has been ringing for 54 minutes
Visited Geriatric Medicine on January 2024
Croydon University Hospital has not yet replied.
-
Review titled I felt completely dismissed
by liones96 - Posted on 07 December 2023
I went to A&E recently after a fall. I had a swollen/bruised wrist and hand as well as a minor head injury. The first nurse I saw was thorough, ordered an x-ray and CT and even took me there. Waited a while (which is expected) and was finally back in the waiting room after 3 hours. I then however waited another 2 1/2 hours for my results only to be rushed to dismissal. I was told x-ray and CT normal, rest your concussion and come back if anything gets worse, and discharged immediately. What I'm unhappy about it that I have broken this wrist before, exact placement and all, and the proper procedure for this specific fracture is a fracture clinic referral for another x-ray in 2 weeks as it doesn't always show up immediately. That didn't happen - I felt completely dismissed.
Visited December 2023
Provided by Care opinion
Croydon University Hospital has not yet replied.
-
Review titled Surgical Assesment Unit
Rated 4 stars out of 5
by Anonymous - Posted on 27 November 2023
Attended with my partner after receiving a phone call to attend an appointment asap. Service was good but I’m concerned that relatives are not allowed to attend the appointment, even when requested by the patient. I asked why and was given no explanation other than it is the rule and it’s a ward so that’s why. As someone who works in the NHS this is not correct and when an escort is requested by the patient, it should not be denied. Especially when there is no clear explanation, surgery was being discussed and my partner needed someone to support him. Very disappointing
Visited Orthopaedics on November 2023
Croydon University Hospital has not yet replied.
-
Review titled Prescription nightmare
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2023
It makes no sense that prescriptions when treated at this hospital must be picked up at the terrible and under staffed Lloyds on site, rather than being given to patient to use at their local pharmacy. Today I saw a heavily pregnant woman collapse in the long standing queue just to get a ticket in order to then wait. Doctors care to care for her but there were very elderly people with heart conditions waiting two hours without seating being available. It’s ridiculous. It’s a dangerous, inefficient system and needs to be changed as soon as possible. I write this still waiting for my prescription, which I had to skip work to come and collect as it takes me an hour to get to the hospital. Soviet.
Visited Don't know on November 2023
Croydon University Hospital has not yet replied.