Countess Of Chester Hospital - Ratings and reviews
Reviews
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Review titled Waiting time at Jubilee Centre
Rated 2 stars out of 5
by Anonymous - Posted on 14 February 2024
Asked to arrive at 0745 for wisdom tooth removal - which was done. On first contact with medical staff - was scheduled for 1100. Why was I called in. Sat and watched other people coming and goin !!
Visited Dentistry and Orthodontics on February 2024
Review titled Countess Of Chester Hospital
Replied on 07 March 2024
Dear Anonymous, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience when you came here for your your wisdom tooth removal. From the details you have given, I can understand why you have been left feeling disappointed. We seek to learn from concerns to improve the treatment and care that we provide. I will share your feedback with the service and I can assure you that your experience will help us to improve. Should you wish to discuss your concern with us further, please reach out to the PALS team. You can do so via telephone on either 01244 366066 or freephone 0800 195 1241 (option 2), email via: cochpals@nhs.net, or alternately you can call into our PALS office to speak with one of our advisors (opening hours are Monday to Friday between 09:30-16:30; they are situated in Outpatients 1, Waiting Room 3 of the Countess of Chester Hospital). -Jodie (PALS)
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Review titled A & E time spent waiting for a bed on a ward
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
My relative has spent five days on a trolley in the A & E ward waiting for a bed on a medical ward. Nurses change every day and it is causing an immense degree of stress to both my relative and the family. We understand there is a shortage of beds, but five days on a trolley is not acceptable when someone is ill.
Visited Accident and emergency services on January 2024
Review titled Countess Of Chester Hospital
Replied on 24 January 2024
Dear Anonymous, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience in our A&E. From the details you have given, I can understand why you have been left feeling disappointed. We seek to learn from concerns to improve the treatment and care that we provide. I will share your feedback with the service and I can assure you that your experience will help us to improve. Should you wish to discuss your concern with us further, please reach out to the PALS team. You can do so via telephone on either 01244 366066 or freephone 0800 195 1241 (option 2), email via: cochpals@nhs.net, or alternately you can call into our PALS office to speak with one of our advisors (opening hours are Monday to Friday between 09:30-16:30; they are situated in the Main Reception of the Countess of Chester Hospital). -Jodie (PALS)
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Review titled Great practice at out of hours
Rated 4 stars out of 5
by Anonymous - Posted on 15 January 2024
We were seen within half an hour of getting through via 111 for our 8 day old baby with possible stomach infection. Dr was very reassuring and thorough, empathetic and went out of her way to give extra advice. Clinic was clean, warm and welcoming
Visited General Medicine on January 2024
Review titled Countess Of Chester Hospital
Replied on 24 January 2024
Dear Anonymous, Thank you for taking the time to share your feedback with us, and it is great to hear that you had a positive experience. I will share this with the team. -Jodie (PALS)
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Review titled Toilet
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
Feel sorry for the staff who are run off there feet and have been badly let down by the government but they should stick up for themselves and walk out as the place is a joke people in corridors for hours just left there average wait in a n e atleast 9 hours if you lucky to get in to hospital from ambulance within 2 hours to be dumped on a corridor for another 5 hours the hospital is dirty alot of foreign staff who can't speak English and are very rude .my mother went I. With infection she has dementia she tried to eave the ward was dragged by staff arm up back taken back to her bed good job I wasn't there that was ward 43 horrible place S H I T H O L E
Visited Accident and emergency services on January 2024
Review titled Countess Of Chester Hospital
Replied on 07 March 2024
Dear Anonymous, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience in relation to the care of your Mum. From the details you have given, I can understand why you have been left feeling disappointed. We seek to learn from concerns to improve the treatment and care that we provide. I will share your feedback with the service and I can assure you that your experience will help us to improve. Should you wish to discuss your concern with us further, please reach out to the PALS team. You can do so via telephone on either 01244 366066 or freephone 0800 195 1241 (option 2), email via: cochpals@nhs.net, or alternately you can call into our PALS office to speak with one of our advisors (opening hours are Monday to Friday between 09:30-16:30; they are situated in Outpatients 1, Waiting Room 3 of the Countess of Chester Hospital). -Jodie (PALS)
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Review titled Outstanding!
Rated 5 stars out of 5
by Kim Madrick - Posted on 03 January 2024
I attended A&E at this hospital on 30/12/23 due to an acute emergency situation and I can't sing the hospital's praises enough. From my arrival to discharge the staff, and the services provided, were first class. The communication between staff and arranging of procedures was quick and seamless. The staff are efficient, friendly, professional and amazing on every level. This hospital is the best example of our wonderful NHS. Thank you.
Visited Accident and emergency services on December 2023
Review titled Countess Of Chester Hospital
Replied on 24 January 2024
Hi Kim, thank you for sharing this positive feedback with us. We will be sure to pass this on to our A&E department. -Jodie (PALS)
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Review titled Head injurie
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2023
Waited for 5 hours with head injuries for a 1.5 years old child at night 10pm-3am. It' s totally not understand littleone sleeping on my husband arms .. not the first experience
Visited Accident and emergency services on December 2023
Review titled Countess Of Chester Hospital
Replied on 22 December 2023
Dear Anonymous, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience when you came to our A&E with your child, and I am sorry to hear that this was not your first experience of this nature. Should you wish to discuss your concern with us further, please reach out to the PALS team. You can do so via telephone on either 01244 366066 or freephone 0800 195 1241 (option 2), email via: cochpals@nhs.net, or alternately you can call into our PALS office to speak with one of our advisors (opening hours are Monday to Friday between 09:30-16:30; they are situated in the Main Reception of the Countess of Chester Hospital). -Jodie (PALS)
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Review titled Unhealthy surroundings
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
The medical staff were great even though we had a long wait. However they was expected. The main concern was it was Extremely dirty surroundings in the children department, sick tubs under most chairs, dirty tissues lying around, food all over the floors and chairs, blood/ food stains on the small tables, coffee cups and drinks lying around for several hours on end. Toys all over the department, looking very dirty. The toilets were overflowing with dirty nappies, and dirty tissue all over the floor, also wee all over the toilet seats and on the floor. I refused to let my daughter out her pram for these reasons. Very disappointed in the cleanliness. I arrived at around 5:30pm, and left at 1:30am, not once was anything cleaned, or rubbish removed. I had to do urine test with my daughter in an extremely dirty toilet. This really needs looking at for the health of the new born babies, toddlers and the parents.
Visited Accident and emergency services on December 2023
Review titled Countess Of Chester Hospital
Replied on 24 January 2024
Dear Anonymous, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience. From the details you have given, I can understand why you have been left feeling disappointed. We seek to learn from concerns to improve the treatment and care that we provide. I will share your feedback with the service and I can assure you that your experience will help us to improve. Should you wish to discuss your concern with us further, please reach out to the PALS team. You can do so via telephone on either 01244 366066 or freephone 0800 195 1241 (option 2), email via: cochpals@nhs.net, or alternately you can call into our PALS office to speak with one of our advisors (opening hours are Monday to Friday between 09:30-16:30; they are situated in the Main Reception of the Countess of Chester Hospital). -Jodie (PALS)
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Review titled Outstanding, extraordinary, exceptional.
Rated 5 stars out of 5
by Edd - Posted on 28 February 2024
I chopped the end off two of my fingers with a large bench planer. Four weeks later, my daughter chopped her finger in a ladder. Both of us needed plastic surgery. The Countess of Chester plastic surgery team were absolutely outstanding. Whilst clearly busy, they were superbly efficient: incredibly skilled (at all levels), really “joined up”, and caring. A most impressive team, full of skills, working together in a way that you rarely see. The leadership is obviously outstanding. The RedBull formula 1 team of plastic surgery. I cannot rate you highly, nor thank you enough. Other aspiring teams, from all walks of life, but especially medics, should be able to see how this group works so effectively. Well done indeed 👏👏👏
Visited Plastic surgery on December 2023
Review titled Countess Of Chester Hospital
Replied on 07 March 2024
Hi Edd, Thank you for taking the time to share your experience with us. We are happy to hear about you and your daughter's positive experience and we will pass this on to the Team. Wishing you both the best for your recovery. - Jodie (PALS)
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Review titled Excellent care
Rated 5 stars out of 5
by Brian Evans - Posted on 11 November 2023
Excellent care. Friendly caring staff. All the doctors and nurses and cleaning staff and those that brought meals and drinks were all extremely helpful and friendly.
Visited Cardiology on November 2023
Review titled Countess Of Chester Hospital
Replied on 23 November 2023
Dear Brian, Thank you for taking the time to share your experience with us. We are happy to hear about your positive experience and we will pass this on to the Team. - Jodie (PALS)
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Review titled Fantastic service
Rated 5 stars out of 5
by Elaine Keir - Posted on 24 October 2023
While visiting our son in Malpas, I took ill. I needed to go to a and e. All the staff were absolutely fantastic. Can’t thank them enough. The government need to wake up and pay all nhs staff lots more , Thank you all at Chester Hospital.
Visited Accident and emergency services on October 2023
Review titled Countess Of Chester Hospital
Replied on 30 October 2023
Hi Elaine, I'm sorry to hear that you took ill whilst visiting your son, but it's great to know that you had a positive experience in our A&E. Thank you for taking the time to let us know. I'll pass your compliments on to the team. - Jodie (PALS)