Conquest Hospital
The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7RDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exemplary care
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2023
I was sent by my GP for further tests, only waited 2 minutes in the waiting room before being moved to a treatment area where I was well looked after over 7 hours while they did various tests. The doctors and nurses are very caring and attentive and made what was a slightly traumatic experience feel much better.
Visited Urgent Treatment Centre on July 2023
Review titled Conquest Hospital
Replied on 12 September 2023
Thank you for lovely feedback following your attendance to the Urgent Treatment Centre at Conquest Hospital. It is reassuring to learn that you were provided with the standard of care that the Trust aspires to provide. We will share your positive experience with staff.
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Review titled Conquest is epic!!!
Rated 5 stars out of 5
by VaselineLuvr - Posted on 04 July 2023
To say Conquest Hospital in Hastings is the best hospital on earth is an understatement. Never have I been cared for in such a way, they really make you feel like you’re the only patient there! And don’t get me started on how quickly I was seen to, I’m still in disbelief! I’ve written a poem about the experience as I was so moved (but I won’t post it here — I’m a bit shy and insecure about my work). Keep up the great work Conquest! You rock!
Visited Accident and emergency services on July 2023
Review titled Conquest Hospital
Replied on 12 September 2023
Thank you for taking the time to share your positive experience regarding your attendance to the Emergency Department at Conquest Hospital and for writing a poem. The Trust strives to provide a high standard of care to all patients and so we were delighted to receive your feedback. Please be assured that your kind comments will be shared with the team.
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Review titled Excellent
Rated 5 stars out of 5
by Elsie finch - Posted on 26 July 2023
Doctors,nurses,bed pushers,security etc etc all very friendly polite efficient and informative. Most impresssed
Visited Accident and emergency services on July 2023
Review titled Conquest Hospital
Replied on 12 September 2023
Dear Elsie, Thank you for taking the time to leave your kind feedback. We pleased that you had such a positive experience during your attendance to the Emergency Department at Conquest Hospital. Please be assured that your comments will be shared with staff.
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Review titled Amazing Care!
Rated 5 stars out of 5
by Michelle - Posted on 21 June 2023
Brought my 6 year old son in after a traumatic fall where he broke both arms falling from a climbing frame. I just wanted to thank every single health care professional involved in my sons care, the HCAs, paediatric nurses, nurses, resus, consultants, orthopaedic consultants, anaesthetists, pastoral care and anyone who I may have forgotten I do apologise but thank you all so much. I am from out of area but was made to feel at ease and I was fully aware at all times, as was my son, to what was happening. Considering the amount of pain he was in the health care professionals managed to keep my son smiling and at ease the time he was in hospital. A terrifying experience for my son and as a mum to witness, I cannot Thankyou all enough you were all truly amazing! Thankyou
Visited Don't know on June 2023
Review titled Conquest Hospital
Replied on 19 July 2023
Dear Michelle, Thank you for your lovely feedback following your son's recent hospital admission due to his traumatic accident. We recognise how worrying a hospital attendance can be for children and their parents and are delighted that staff provided your son with the standard of care we aspire to provide and that they fully communicated with you both in terms of his treatment plan. Please be assured that your positive experience will be shared with the relevant teams and we do hope your son is making a good recovery following his injuries.
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Review titled Great service, wonderfully reassuring
Rated 5 stars out of 5
by Graham Woodgate - Posted on 23 June 2023
I had the misfortune of suddenly losing my mobility and was referred for an MRI scan by one of the wonderful MacMillan nurses that are integrated into your provision. The whole process was quick and efficient, whilst also caring and supportive. The MRI scan was performed immediately at the designated hour. I was provided refreshments whilst the scan was interpreted and a treatment plan devised. I was kept up to date with the day as it evolved and informed when it was appropriate for my sister to come to the hospital to collect me. I really can't fault the service provided and send my sincere thanks to all members of staff from the people that provided basic care and refreshments, through to the senior practioners and consultants that interpreted the scan results and devised a plan of treatment.
Visited Urgent Treatment Centre on June 2023
Review titled Conquest Hospital
Replied on 19 July 2023
Dear Graham, Thank you for taking the time to contact us regarding your experience when you attended the Urgent Treatment Centre at Conquest Hospital. We realise that the symptoms you presented with would have been concerning and so were delighted to read that you were seen and investigated promptly and that staff were caring and supportive of your needs. Please be assured that your kind words and thanks will be shared with the team.
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Review titled Fantastic care in A&E
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2023
All Dr's and nurses were superb, excellent. Can't say a bad word towards all the nurses, Dr's and staff. The only thing I would say there were 2 receptionist who were very unhelpful, only 1 who was very bubbly and smiley. The other 2 not so much. The nurse I had at the beginning of my visit he was absolutely 100000% fantastic!!! Not just with me but other patients I was amazed. He is an amazing human But overall fantastic :)
Visited Accident and emergency services on June 2023
Review titled Conquest Hospital
Replied on 19 July 2023
Thank you for your kind feedback regarding your attendance to the Emergency Department at Conquest Hospital. It is reassuring to hear that you were treated with care and compassion as this underpins our core values. It is disappointing however that you found two receptionists unhelpful and we are sorry if this tainted your positive experience. We will share your positive feedback with staff but also inform the Emergency Department Reception Manager of your comments regarding your experience with the receptionists.
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Review titled Great care
Rated 5 stars out of 5
by Julie Brooker - Posted on 24 June 2023
Went into emergency department last night. Doctors and nurses were absolutely amazing, so helpful, caring friendly and couldn't do enough for us.
Visited Accident and emergency services on June 2023
Review titled Conquest Hospital
Replied on 19 July 2023
Dear Julie, We are pleased to hear of your positive experience following your recent attendance to the Emergency Department at Conquest Hospital, and thank you for taking the time to share this with us. We are pleased to learn that you found this service to be professional and caring and wish to assure you that your kind words will be shared with the team.
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
Thank you to the all the team involved in my out patients procedure. They explained in detail what was going to happen and put me at ease.
Visited Gynaecology on May 2023
Review titled Conquest Hospital
Replied on 07 July 2023
Thank you for sharing your experience with us. We are pleased to hear that staff took the time to explain your procedure and provided you with reassurance as we recognise how important it is for patients to be informed on their care. We will share your generous feedback with the Gynaecology Department.
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Review titled Amazing place and Staff for Traumatised mother
Rated 5 stars out of 5
by T .Wilketts - Posted on 05 May 2023
I can only say that every member of staff from tea/water lady to Doctor were amazing !! The lovely attitude and care was just what got my mother well ! I thank everyone for their lovely attitude and care for my mother , it definitely played a part in her progress and healing ..Thank you all so much
Visited Major trauma on May 2023
Review titled Conquest Hospital
Replied on 07 July 2023
Dear T. Wilketts, Thank you for taking the time to share your mother's experience with us. The Trust strives to provide a high standard of care to all patients and so we were delighted to read that your mother was treated with kindness from all staff involved in her care, which helped to aid her recovery. Please be assured that we will share your positive feedback with the major trauma team and hope that your mother is continuing to make progress.
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Review titled Wonderful, professional and caring service.
Rated 5 stars out of 5
by Peter Rushton - Posted on 26 May 2023
I was overwhelmed by thecare and attention given by everyone in the a&e department. Thank you all. Peter Rushton, Herstmonceux, Hailsham
Visited Accident and emergency services on May 2023
Review titled Conquest Hospital
Replied on 07 July 2023
Dear Peter, We are pleased to hear of your positive experience following your recent attendance to the Emergency Department at Conquest Hospital, and thank you for taking time to share this with us. We are glad to learn that you found this service to be professional and caring and wish to assure you that your kind words will be shared with the team.
Information supplied by East Sussex Healthcare NHS Trust