Colchester Hospital
Turner Road, Colchester, Essex, CO4 5JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Mrs Natasha Wright - Posted on 29 June 2023
Took daughter in with a head injury. Was seen and given all advice needed within 30 mins.. Excellent service! Thank you
Visited Accident and emergency services on June 2023
Review titled Colchester Hospital
Replied on 30 June 2023
Thank you for taking the time to leave your feedback. I have passed this onto the team in A&E and I hope your daughter is continuing to make a good recovery. Many thanks
Provided by Care opinion
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Review titled Disappointing
Rated 1 star out of 5
by A Clark - Posted on 22 May 2023
After bring my wife to A/E on Saturday after an NHS Dr tried to remove a cyst from her stomach.which wasn't a cyst leaving a 3'' cut.. 2'' deep... standing in a pool of blood in A/E the staff in that department were brilliant..... couldn't do enough to help.... then moved to a ward.... staff on that ward have been great... it's the surgeons over the last 2 days nil by mouth from 2am until 7pm incase they can fit her in for surgery. Each day gets to 7pm then she's told it's no surgery is going to be done until tomorrow... because somebody more important has gone to surgery.... how does that work.... shes important to me and my family... if I'd have taken 1 of my pets to the vets they would've got better treatment.....let's hope I'm never I'll enough to be kept in there
Visited General Medicine on May 2023
Review titled Colchester Hospital
Replied on 26 May 2023
Thank you for taking the time to leave your feedback regarding your wife's care and I am sorry for any inconvenience or further stress this may have caused. I have passed your comments on the Matron for A&E for their attention. I would like to also forward this to the Matron and Sister for the ward were your wife is being treated but to do so would require some further information. If you happy to do so please give me a call at your convenience on 01473 702101. Many thanks Steve Bruce - Patient Experience Team
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Review titled Thank you, West Bergholt Ward
Rated 5 stars out of 5
by Charlotte Edwards and family - Posted on 28 May 2023
My mother was in West Bergholt Ward for a week before her death yesterday. We’re so, so grateful for the kindness & compassion shown by the staff, both to her and to us. They really couldn’t have cared for her any better. Thank you so much from all of us.
Visited Oncology - Clinical on May 2023
Review titled Colchester Hospital
Replied on 02 June 2023
Thank you for passing on your kind words regarding the kindness and compassion shown to your mother and to your wider family during her last days. I will make sure these are seen by the West Bergholt. Please accept our condolences on the passing of your mother. Thank you
Provided by Care opinion
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Review titled Love in action
Rated 5 stars out of 5
by David R Sanders - Posted on 28 May 2023
Impeccable service in all aspects from admittance to discharge. The care and attention to every detail of the experience was inspirational to me. Following hip replacement surgery the recovery ward is a pleasant and reassuring place prior to returning to the ward I was in for three days. The six bed ward is a hive of activity and all observations and other necessary functions are performed in a professional and friendly manner. I found the food tasty, well cooked and nicely presented. I would give Colchester hospital full marks and recommend it without any hesitation a positive and uplifting experience.
Visited Orthopaedics on May 2023
Review titled Colchester Hospital
Replied on 02 June 2023
Thank you for taking the time to leave your kind comments which I have passed onto the Matron for surgery to share with her wider team. I hope you are continuing to make a good recovery at home. Thanks you
Provided by Care opinion
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Review titled Excellent Service Once Again
Rated 5 stars out of 5
by rob smart - Posted on 05 June 2023
It was my 2nd visit to the Urology dept..3rd visit in total. Again I received excellent an friendly service from nurses and the doctor. Not a wonderful examination to have (flexible Cystoscopy) but not too painful.Very informative doctor chatting after. All in all was excellent service here. Sometime we only give bad reviews so nice to eave good ones when deserved.
Visited Urology on May 2023
Review titled Colchester Hospital
Replied on 07 June 2023
Many thanks for leaving your kind words which I have forwarded on the Matron in charge of Urology to share with her wider team. It is good to hear how they made an uncomfortable experience as bearable as possible. Thank you
Provided by Care opinion
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Review titled Excellent attention & Care
Rated 5 stars out of 5
by Yvonne - Posted on 03 May 2023
Having visited a pharmacist who suggested seeing a Gp for a prescription needed to treat my brother(a visitor from Wales). Finding GP wasn't taking on new Patients, even temporary ones having waited 45 mins to find this out. Colchester urgent care came to our rescue, an amazing para Medic met our needs himself, no waiting & all members of staff polite & caring. Five star rating to all of you.
Visited Accident and emergency services on May 2023
Review titled Colchester Hospital
Replied on 04 May 2023
Thank you for telling about your recent experience obtaining a prescription for your brother visiting from Wales. I have forwarded your comments onto the Urgent Treatment Centre Team for their attention and I know they will be pleased to see how they had such a positive impact for your brother and yourself. Many thanks
Provided by Care opinion
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Review titled Great care
Rated 5 stars out of 5
by Denise Smith - Posted on 30 May 2023
I was referred to the Tia/stroke clinic by my gp, the care I received was very reassuring, from seeing the consultant who arranged further tests & MRI scan, also I received a letter from the consultant the following week, thank you to all concerned.
Visited Stroke on May 2023
Review titled Colchester Hospital
Replied on 02 June 2023
Thank you for leaving your positive comments and thanks for your recent care and treatment in relation to your TIA/stroke clinic appointment. I will make sure they are passed onto the Matron to share with her team. I hope you are continuing to make a good recovery at home. Many thanks
Provided by Care opinion
Information supplied by East Suffolk and North Essex NHS Foundation Trust