City Hospital
Dudley Road, Dudley Road, Birmingham, West Midlands, B18 7QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Should be closed down!!!
Rated 1 star out of 5
by Anonymous - Posted on 04 August 2023
I waited 10 hours in a&e which is disgusting and atrocious as a sick patient to be waiting. This hospital should be closed down immediately I am absolutely upset with the staff that work here for them to be grumpy and not care at all. My mother who was tired was told to get up as she wasn’t allowed to lie down after been waiting for 10 hours. Someone needs to do something about this as evryone around me was frustrated and irritated with being here overnight til the morning. The heating was on high to the point people were sweating and it just stunk.
Visited Accident and emergency services on August 2023
Review titled City Hospital
Replied on 23 August 2023
Dear anonymous, I am sorry you had a bad experience when visiting our A&E department. All patients are assessed when they arrive at the department and are seen according to their clinical need. I apologise for the longer than usual wait you experienced and I have highlighted this along with your comments about the attitude of staff and the heating to the manager of the unit. Kind regards, Richard Beeken, Chief Executive.
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Review titled Horrible Service
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
Who do I even contact to report the horrible service from Triage (maternity) The staff on this line seem to be careless. I called Triage 5 times today and was either today line is busy or placed on hold for almost an hour. The receptionist kept placing me on mute and seemed to be speaking to another staff member while i was waiting for response. Who do pregnant women need to contact if theres any emergency? I wish you had better trained staff and attentive staff
Visited Maternity services on August 2023
Review titled City Hospital
Replied on 04 September 2023
Dear patient, I am sorry for the issues you faced when trying to contact triage within the Maternity Department. There are two numbers that patients can use, 0121 507 4181 and 0121 507 5965. As an emergency area, the phone lines may be engaged. However, the clerk on the triage desk or midwife, if available, are expected to take the call but there may be a delay if the midwives are busy assessing patients. I apologise if you were unnecessarily kept waiting and that the staff were not attentive to you. Kind regards, Richard Beeken, Chief Executive
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
Rude receptionists, rude doctors and nurses fobbing you off. People in A & E collapsed and not being seen to. Terrible place. Would not go back to city road if my arm was falling off.
Visited Accident and emergency services on June 2023
Review titled City Hospital
Replied on 14 June 2023
Dear patient, thank you for sharing your feedback when recently visiting our A&E at City Hospital. I will ensure that your feedback is passed onto the team so they can look into your concerns and review how patients are spoken to by our staff. Kind regards, Richard Beeken, Chief Executive.
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Review titled Visit to A&E
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
Waiting in a&e reception for 2 hours before finding out I was in the wrong area/department. I eventually found this out myself by asking the receptionist if I had missed my name being called
Visited Accident and emergency services on June 2023
Review titled City Hospital
Replied on 14 July 2023
Thank you for your feedback. Our reception team are on hand to help and we apologise if this was not the case on this occasion. We will ensure your feedback is passed onto the team so that they are aware of your experience so that they can improve communication with patients. Kind regards Richard Beeken, Chief Executive.
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Review titled Excellent, knowledgeable care
by ompom - Posted on 16 May 2023
I had to attend for radioactive iodine for an over active thyroid. From initial phone call to the centre, who had a specialist call me back to answer questions, to the final visit today to receive treatment - excellent, knowledgeable care. Useful information, not rushed, very caring
Visited May 2023
Provided by Care opinion
Review titled City Hospital
Replied on 17 May 2023
Dear Ompom, Thank you for sharing your positive experience at City Hospital. We're pleased to read that you received great care under our clinicians. We'll ensure it's passed onto them. Kind regards, The Communications Team.
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Review titled Not being able to see daughter and first grandchild
by stoneqc84 - Posted on 22 May 2023
Would just like to say im very disappointed in City Hospital serenity delivery suite, that after being here with my daughter and her partner for over 24 hours because she had a c section and her partner went in, I was not allowed to swap so I could see my daughter and my first grandchild. I am disabled and have chronic illnesses and had to sit in the corridor . I hoped to get a glimpse of her in the corridor. I think its terrible . Just 2 minutes, what is the problem, I'd been with her all night. Infection control was the reason given.
Visited May 2023
Provided by Care opinion
Review titled City Hospital
Replied on 14 June 2023
I am sorry to read about your recent experience at City Hospital when trying to support your daughter. We would like to investigate what happened further. Please could you email Matron, Lilian Ghobrial lilianghobrial@nhs.net and she will look into your concerns. Kind regards, Richard Beeken, Chief Executive.
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust