City Hospital - Ratings and reviews
Reviews
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Review titled Lovely staff
Rated 5 stars out of 5
by Lynne - Posted on 20 December 2023
Thank you to all the staff today 20/12/2023. I took my 81 year old mom to A&E with some worrying symptoms, as I couldn't get a GP appointment. Something I didn't want to do as I know how busy it can be and also with the Doctors strike. We were all done in 2 hours and that was with a blood test and a ECG. All was well and due to the strike, My mom was seen by a lovely consultant. He was such a Gentleman and so kind to her. Thank you again to all the staff on this shift ( day time) you are all angles.
Visited Accident and emergency services on December 2023
Review titled City Hospital
Replied on 02 January 2024
Dear Lynne, We are pleased to read that your 81-year-old mum was treated quickly within our Accident and Emergency Department. We have passed on your compliments to the team involved. Kind regards, The Communications Team.
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2024
Having been referred by my GP for elbow trauma I have had 5 or 6 appointments cancelled by the trauma and orthopaedic department without any reason given. Extremely frustrated and disappointed at my appointments persistently being cancelled as I am in a lot of pain and losing the use of my arm. Very poor service with no reasons given
Visited Orthopaedics on December 2023
City Hospital has not yet replied.
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Review titled Awful
Rated 2 stars out of 5
by Anonymous - Posted on 26 November 2023
I waited in a&e after being inappropriately triaged when I called 999 and said I am on my way after a head trauma. The consultant was grumpy and could not care at all. I was tired and it stunk so badly especially the toilets. The staff especially reception need to be adequately trained. The consultant wrote false clinical notes and did not do the measurements she claimed to do.
Visited Accident and emergency services on November 2023
Review titled City Hospital
Replied on 08 December 2023
Thank you for sharing your recent experience. I am sorry it failed to reach our high standards. If you would like us to look into the circumstances of your visit please share further details with our communications team by emailing them at swbh.comms@nhs.net and they will be able to appropriately direct your complaints to the management team to investigate further. Kind regards, Richard Beeken, Chief Executive.
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Review titled Fetal Medicine
Rated 5 stars out of 5
by Jody Bradnick - Posted on 18 January 2024
The fetal medicine team looked after me during my pregnancy. It was a very emotional time, but I was always treated with consideration and respect. My consultant and midwife went above and beyond and I was so glad to share the experience with them. I will forever be grateful for them both. They made what was such a difficult experience for me, a lot easier. I will never forget them.
Visited Maternity services on October 2023
Review titled City Hospital
Replied on 22 January 2024
Dear Jody, thank you for taking the time to leave a review. We are glad to read that you were treated with consideration and respect by the consultant, midwife, and the rest of the team. We will be in touch with the team to let them know of your recent experience. Kind Regards, The Communications Team
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Review titled Wonderful
Rated 5 stars out of 5
by C Harper - Posted on 16 September 2023
I was in for what could have been an end of life experience. The staff here looked after me, treated me, and got me better. During which, they've been wonderful, helped me understand what was happening, what's next for me, and we've also had plenty laughs. All in all they've made my stay fly by, and I really appreciate everything they've done and the way I (and every other patient) have been treated. I also want to express how friendly the staff on Amu1/discharge lounge, they also were so nice and friendly during my short time with them. And finally to the nurse that helped my husband find the discharge lounge, whilst on her own way through the hospital. I can't praise up the hospital staff as a whole enough. Thank you so much
Visited Chronic Obstructive Pulmonary Disease on September 2023
Review titled City Hospital
Replied on 18 September 2023
Dear patient, Thank you for your feedback. We are pleased to read that you had a positive experience whilst within our care. We will pass on your feedback to teams leading AMU 1 and the Discharge lounge. We wish you a speedy recovery. Kind regards, The Communications Team.
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Review titled Should be closed down!!!
Rated 1 star out of 5
by Anonymous - Posted on 04 August 2023
I waited 10 hours in a&e which is disgusting and atrocious as a sick patient to be waiting. This hospital should be closed down immediately I am absolutely upset with the staff that work here for them to be grumpy and not care at all. My mother who was tired was told to get up as she wasn’t allowed to lie down after been waiting for 10 hours. Someone needs to do something about this as evryone around me was frustrated and irritated with being here overnight til the morning. The heating was on high to the point people were sweating and it just stunk.
Visited Accident and emergency services on August 2023
Review titled City Hospital
Replied on 23 August 2023
Dear anonymous, I am sorry you had a bad experience when visiting our A&E department. All patients are assessed when they arrive at the department and are seen according to their clinical need. I apologise for the longer than usual wait you experienced and I have highlighted this along with your comments about the attitude of staff and the heating to the manager of the unit. Kind regards, Richard Beeken, Chief Executive.
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Review titled Horrible Service
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
Who do I even contact to report the horrible service from Triage (maternity) The staff on this line seem to be careless. I called Triage 5 times today and was either today line is busy or placed on hold for almost an hour. The receptionist kept placing me on mute and seemed to be speaking to another staff member while i was waiting for response. Who do pregnant women need to contact if theres any emergency? I wish you had better trained staff and attentive staff
Visited Maternity services on August 2023
Review titled City Hospital
Replied on 04 September 2023
Dear patient, I am sorry for the issues you faced when trying to contact triage within the Maternity Department. There are two numbers that patients can use, 0121 507 4181 and 0121 507 5965. As an emergency area, the phone lines may be engaged. However, the clerk on the triage desk or midwife, if available, are expected to take the call but there may be a delay if the midwives are busy assessing patients. I apologise if you were unnecessarily kept waiting and that the staff were not attentive to you. Kind regards, Richard Beeken, Chief Executive
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
Rude receptionists, rude doctors and nurses fobbing you off. People in A & E collapsed and not being seen to. Terrible place. Would not go back to city road if my arm was falling off.
Visited Accident and emergency services on June 2023
Review titled City Hospital
Replied on 14 June 2023
Dear patient, thank you for sharing your feedback when recently visiting our A&E at City Hospital. I will ensure that your feedback is passed onto the team so they can look into your concerns and review how patients are spoken to by our staff. Kind regards, Richard Beeken, Chief Executive.
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Review titled Visit to A&E
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
Waiting in a&e reception for 2 hours before finding out I was in the wrong area/department. I eventually found this out myself by asking the receptionist if I had missed my name being called
Visited Accident and emergency services on June 2023
Review titled City Hospital
Replied on 14 July 2023
Thank you for your feedback. Our reception team are on hand to help and we apologise if this was not the case on this occasion. We will ensure your feedback is passed onto the team so that they are aware of your experience so that they can improve communication with patients. Kind regards Richard Beeken, Chief Executive.
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Review titled Excellent, knowledgeable care
by ompom - Posted on 16 May 2023
I had to attend for radioactive iodine for an over active thyroid. From initial phone call to the centre, who had a specialist call me back to answer questions, to the final visit today to receive treatment - excellent, knowledgeable care. Useful information, not rushed, very caring
Visited May 2023
Provided by Care opinion
Review titled City Hospital
Replied on 17 May 2023
Dear Ompom, Thank you for sharing your positive experience at City Hospital. We're pleased to read that you received great care under our clinicians. We'll ensure it's passed onto them. Kind regards, The Communications Team.