Charing Cross Hospital - Ratings and reviews
Reviews
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Review titled Wonderful staff
Rated 5 stars out of 5
by Sarah S - Posted on 21 August 2023
I attended for a vascular procedure and am very thankful to all the team who looked after me. The surgeon, nursing staff and vascular scientist all explained everything so well and ensured I was comfortable throughout. The secretary was also very helpful in the days leading up. A fantastic NHS service.
Visited Vascular surgery on August 2023
Review titled Charing Cross Hospital
Replied on 22 August 2023
Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding your experience with our Vascular Surgery Department at Charing Cross Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled 6th Floor Fantastic
Rated 5 stars out of 5
by Carole Stuart-Mc Ivor - Posted on 03 August 2023
Dear friend admitted to North Ward f oncology. The staff were fantastic; professional patient skilled compassionate & a collective sense of humour. Huge respect. How they keep their temper when patients are incredibly rude & demanding I don’t know. Consultant, doctors, nurses, cleaners, auxiliaries, everyone contributed to gentling what is, by definition, an extremely stressful situation. Thank you all.
Visited Cancer Services on August 2023
Review titled Charing Cross Hospital
Replied on 04 August 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care. Your feedback has been passed on your comments to the relevant service managers. Thank you. We appreciate and value your comments.
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Review titled The pharmacy at Charing Cross is abysmal
Rated 2 stars out of 5
by Anonymous - Posted on 26 June 2023
So poorly run and planned that scheduled cancer patient day in and day out have lengthy waits for their medication - it’s a known problem with seemingly no solution. Those running this pharmacy should be acutely ashamed of themselves.
Visited Pharmacy services on June 2023
Review titled Charing Cross Hospital
Replied on 27 June 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the managers.
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Review titled I really don't know how to get hold of this department
by Fradk68 - Posted on 25 May 2023
I have been waiting to talk to someone from the musculoskeletal department for the last few years now. I had been referred from my GP to this hospital few years ago. They gave me appointment 8 months later to talk to me at specific time but they never actually call me and send me automated message stating that I missed appointment and reschedule it for next 7 months later. Second time same thing happened. Last year I have been waiting literally near my phone and they did same again. I immediately called reception and only thing they did is apologise and reschedule my appointment for another 8 months later. Having already had a terrible experience of this department, I called the hospital a day before my appointment to make sure someone will call me at specific time of appointment, which was at 11 am. Because of my job it was difficult for me to have appointment at that time, however I had already made arrangement to keep myself free. Nobody called me until 12:15, I missed the call as it was too late for me to receive the call as I was back at work at that time. I really don't know how to get hold of this department while I am suffering.
Visited May 2023
Provided by Care opinion
Review titled Charing Cross Hospital
Replied on 05 June 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. Please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net and we will do our best to help.
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Review titled A huge thank you to everyone for giving me my life back
by earmarktt48 - Posted on 12 May 2023
I arrived early for my appointment this afternoon and was seen early by the doctor and members of the dietitian and SLT teams. Today I was given the result of a recent biopsy, which was excellent news. I was given an additional quick examination and the team listened to my progress report. They gave me an outline of how my health will be monitored in the future and were extremely encouraging as always. The whole department, together with oncologists and radiologists, have always been tremendously supportive over the last eleven months of my diagnosis and treatment. I could not be more grateful for their professionalism, skill and kindness. A huge thank you to everyone for giving me my life back.
Visited May 2023
Provided by Care opinion
Review titled Charing Cross Hospital
Replied on 02 June 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received. We appreciate and value your comments. We wish you well.
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Review titled Thank you for the excellent service received
Rated 5 stars out of 5
by Luiza Russell - Posted on 19 April 2023
Had my routine breast screening on a Sunday late afternoon. I cannot praise enough the lovely staff for looking after my wellbeing and working hard on a Sunday late afternoon probably to clear the backlog. The nurse/radiographer was very polite and helpful from the moment of my arrival and during the procedure and she proved to be very calm and professional working under pressure due to some hiccups on the management/appointments department side. Excellent service Excellent way to deal with the pressure. Big thank you to the whole team and NHS
Visited Imaging services on April 2023
Review titled Charing Cross Hospital
Replied on 20 April 2023
Dear Luiza Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our breast screening service at Charing Cross Hospital. I will forward your feedback to senior management in Brest Screening. I am sure that they will be very happy to receive this. Again, many thanks for contacting PALS and for these kind comments. Kind regards John
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Review titled No contcat at all!
Rated 1 star out of 5
by Margaret Ellis - Posted on 17 April 2023
Your Website does not give any details of how to contact the Occupational Therapy Department. Your published Telephone Number for the Charing Cross Hospital has such poor Voice Recognition even after five attempts to get through to the OT Department, nothing worked. I was diverted to some strange queue which did not lead anywhere. I am a long standing and highly experienced Professional and am just horrified that you people are being paid by us for this none service!
Visited Occupational therapy services on April 2023
Review titled Charing Cross Hospital
Replied on 18 April 2023
Dear Margaret, Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for your poor experience when trying to contact the Occupational Therapy Department. We would really like to speak to you and be able to look into this further. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email imperial.pals@nhs.net
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Review titled Excellent care
Rated 5 stars out of 5
by Karen Murrell - Posted on 26 March 2023
I cannot praise the staff enough for my treatment. The patience skill and care that I received whilst they were under obvious stress and overwork in a completely full area is incredibly admirable
Visited Urgent Treatment Centre on March 2023
Review titled Charing Cross Hospital
Replied on 27 March 2023
Dear Ms Murrell, thank you for your lovely feedback. So that I can forward you feedback, would it be possible to know what Department you came to at Charing Cross Hospital. If you could email me at imperial.pals@nhs.net and put for the attention of Karen Seward. Kindest regards Karen Seward
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Review titled Great surgical team
Rated 4 stars out of 5
by Trish - Posted on 19 February 2023
Wanted to leave a shout out to every member of the fantastic Ophthalmology surgical and nursing team who all looked after me so well yesterday when I had my eye surgery. I had been very anxious especially after some appointments and conversations with other staff in the lead up had led me to feel patronised and my concerns dismissed rather than addressed, but everyone yesterday was amazing and had a truly patient-centred approach and an obvious dedication to getting things right. Yesterday I met teams of people who seem to love and take pride in their work. No praise is too high and no Thank You is enough. With their immense patience and empathy, they got me through things I've found really difficult/impossible before. Wish I could personally fund every single one of them I met yesterday a pay rise, from nurse to anaesthetist to surgeon. Also... my sight is brilliant. I can't leave identifying details but truly hope you see this and recognise yourselves.
Visited Ophthalmology on February 2023
Review titled Charing Cross Hospital
Replied on 20 February 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Ophthalmology Surgical Team. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Seen promptly
Rated 5 stars out of 5
by Sarah - Posted on 15 February 2023
I broke my nose after falling and was referred to ent from a&e. I was seen very promptly and dealt with respectfully and with great care. Thank you.
Visited Ear, Nose & Throat on February 2023
Review titled Charing Cross Hospital
Replied on 16 February 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.