Burnley General Teaching Hospital - Ratings and reviews
Reviews
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Review titled burnley is a brilliant hospital kind and caring
Rated 5 stars out of 5
by Jimmy - Posted on 05 August 2023
went to burnley hospital had polyps removed on 04/08/2023 and everyone from the cleaners and domestics and receptionists nurses doctors consultants were so helpfull and kind and caring and from my arrival and first seeing the receptionists it was only 5 mins later that a nurse took me to the endoscomy ward she was so kind and helpfull she answered all my questions to perfection giving me so much useful information I told her I did not want any pain relief or sedation she said if I wanted or needed any pain relief or gas and air I could still have it in case I changed my mind, then when I was in theatre she sat by me and held my hand and she kept me so reassured and feeling safe asking if I was OK then the doctor who performed the endoscopy was so brilliant I never asked for or needed any pain relief or sedation or gas and air because I was never in pain and the only discomfort was when he put c02 in its like feeling bloated and feeling like you need to pass wind I think the c02 is so he has more room to take out the polyps and see everything more clear, and as I watched everything he was doing on the big tv monitor it took my mind of any discomfort and it helped the time go by so quickly then after I was took to the ward and given a nice cup of tea and a nice sandwich then another kind nurse told me everything I needed to know and about things like how there could be blood leaking for a while from the procedure but if there is a lot like half a cup full I would need to ring some contact numbers and she gave me even more really good advice as well, so anyone having any doubts about having any polyps removed please go to burnley hospital you will be treated like a friend rather than just a number I am 71 years old and been to many hospitals like preston royal and chorley but burnley is by far the the best by a country mile so thank you burnley hospital for really caring about my feelings of trepidation and making me feel safe and treating me like a friend may God bless you all for the wonderful kindness and service you gave to me I wish you all good health and happiness in your precious lives for the years ahead kind regards jimmy
Visited Diagnostic Endoscopy on August 2023
Review titled Burnley General Teaching Hospital
Replied on 07 August 2023
Dear Jimmy What a wonderful review for the staff working in the Endoscopy Department at Burnley General Teaching Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled I’ve got nothing but praise for all of you
by violetrw79 - Posted on 08 August 2023
Had a cataract at the end of July Congratulations to the whole team Smiley, reassuring, not at all patronising Well done I’ve got nothing but praise for all of you Regards
Visited August 2023
Provided by Care opinion
Review titled Burnley General Teaching Hospital
Replied on 08 August 2023
What a wonderful review for the staff working in the Ophthalmology Department at Burnley General Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact me (Melissa Almond) by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
Provided by Care opinion
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Review titled Worst practice
Rated 1 star out of 5
by Justyna Walkowiak - Posted on 18 September 2023
I was referred to hospital December last year, had some tests then I was forgotten by hospital. With hepl of my GP I got my appointment in July this Year, but they had strike in hospital that time and my appointment is cancelled. I ended in nowhere, they didn't change my appointment on different day, not getting any answer from hospital, I was waiting for this appointment more than half of Year, they are useless.
Visited Gynaecology on July 2023
Review titled Burnley General Teaching Hospital
Replied on 22 September 2023
Dear Justyna, Thank you for taking the time to share your experience on the NHS Website. I am very sorry to hear of the difficulties you are experiencing. I have fed your comments back to the senior staff for the Gynaecology department. The Matron for Gynaecology is sorry you are having to wait such a long time for your appointments, please be reassured you have not been forgotten. We have been experiencing considerable waiting times due to a backlog of patients but will endeavor to see you as soon as possible. The booking teams will contact you in due course. Should you wish to discuss this further, please do not hesitate to contact me via the main hospital number, 01282 425071. Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on Tel: 01254 733700 or email: complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Great patient care
Rated 5 stars out of 5
by Carole Lawson - Posted on 10 June 2023
I recently had a TKR at this hospital, and cannot thank the wonderful staff on ward 15 enough for their exceptional care during my stay, they all worked really hard, but were all so lovely and caring, and I can't thank them all enough for the way I was looked after . So thank you all ,you were all wonderful Carole x
Visited Orthopaedics on June 2023
Review titled Burnley General Teaching Hospital
Replied on 12 June 2023
Dear Carole What a wonderful review for the staff working on Ward 15 at Burnley General Teaching Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Pre-op
Rated 5 stars out of 5
by Stephen Rawstron - Posted on 05 June 2023
Would just like to say a massive thanks to the wonderful nurse who looked after me & my wife. We both are super scared of my cancer diagnosis & the upcoming operation. The nurse was so nice, she reassured both of us, gave us both a huge hug. Wow what a member of staff you have, above and beyond. Hope you never retire Olde Bird. Thanks again
Visited Don't know on June 2023
Review titled Burnley General Teaching Hospital
Replied on 07 June 2023
What a wonderful review for the staff working in the pre-Operative Assessment team at Burnley General Hospital following your recent visit. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes for your upcoming operation. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Draconian and rude.
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
As a visitor to the hospital, all was great until my daughter was moved to the anti natal ward. We drove 4 hours to see her and her little brother was allowed to see her in the birth centre for a few minutes (staff were lovely). Once on the postnatal ward though, the staff were unhelpful and uncaring and said her brother was not allowed to see her. This meant I spent visiting time in a car park with him so my husband could go in, as you can’t even swap visitors during the visiting session so I couldn’t see her or the baby. Then we had to drive back 4 hours home. My daughter wasn’t well and this added so much stress for her. I thought family contact was supposed to aid recovery? I should explain that her brother is Autistic and so could not understand why he was not allowed to see his sister. He is no more an infection risk than anyone else on the ward. This should have been a happy day but instead I have a little boy who thinks he has done something wrong and a stressed out new mum.
Visited Maternity services on May 2023
Review titled Burnley General Teaching Hospital
Replied on 17 May 2023
Thank you for taking the time to share your experience on the NHS Website. I am very sorry to hear of your experience within maternity service at Burnley General Teaching Hospital. We sincerely apologise that this has happened and your comments have been shared with senior staff. If you wish, you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Lovely Dr terrible admin
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2023
The Doctor I saw was lovely and very reassuring. However when I tried to book my next appointment reception ignore me and snatched my form telling me to go and someone would contact me. Sadly I have been chasing up my second appointment since august since should be seeing the dr again in a week. I seem to have been forgotten on every call I've made and left on hold.
Visited Ophthalmology on May 2023
Review titled Burnley General Teaching Hospital
Replied on 13 September 2023
Thank you for your feedback regarding your recent appointment at the Ophthalmology Department at Burnley General Teaching Hospital and thank-you for taking the time to provide this. It is lovely to hear that you found the Doctor to be lovely and reassuring. However, I am sorry to hear you have experienced problems with your second appointment and will ensure that your feedback is brought to the attention of the senior staff for the department and shared with the team. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Hysteroscopy procedure
Rated 5 stars out of 5
by Jane Clarke - Posted on 19 April 2023
I just wanted to commend the consultant and nurses who carried out this procedure today. It had been fast referral and I had been extremely anxious about attending. I was immediately welcomed by a warm, welcoming and reassuring team and this continued throughout and post procedure. I felt very comfortable with all staff involved and this enabled me to overcome any anxieties. I would not hesitate to recommend this department. Outstanding care from start to finish. Thank you all.
Visited Gynaecology on April 2023
Review titled Burnley General Teaching Hospital
Replied on 21 April 2023
What a wonderful review for the staff working in the Gynaecology Department at Burnley General Hospital following your recent hysteroscopy procedure. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled lovely receptionist
Rated 5 stars out of 5
by Samina - Posted on 07 April 2023
I visited the gynae opd and was greeted by a lovely receptionist who went out of her way to make all the patients in the waiting area feel really comfortable, all the staff on the day were great but i would especially like to praise this receptionist as she was so kind.
Visited Gynaecology on April 2023
Review titled Burnley General Teaching Hospital
Replied on 11 April 2023
Dear Samina, Many thanks for your positive feedback regarding the Gynaecology Outpatients department at Burnley General Teaching Hospital. Our staff always strive to deliver, safe, personal and effective care so it is lovely to read such a positive review about the receptionist and staff who cared for you, it will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Great procedure from unit 6
Rated 5 stars out of 5
by Ronald Clitheroe - Posted on 06 April 2023
Received at reception with pleasant experience, teared throughout procedure with respect, empathy and pleasantness, all I repeat all the staff that took me thro the endoscopy procedure was above and beyond in making me comfortable in what a not comfortable procedure so thanks to all of you and keep up the not good but excellent work you do, thank you.
Visited Diagnostic Endoscopy on April 2023
Review titled Burnley General Teaching Hospital
Replied on 11 April 2023
Dear Ronald, What a wonderful review for the staff working in the Endoscopy Unit at Burnley General Teaching Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator